Ryan Lockard Email & Phone Number

Philadelphia, Pa, Us

Dallas, Texas, Us

Dallas, Texas, Us

Dallas, Texas, Us

Amsterdam, North Holland, Nl

Amsterdam, North Holland, Nl

Amsterdam, North Holland, Nl

Midvale, Utah, Us

Philadelpia, Pa, Us

● Manage QA, DevOps, and Production Support teams of 17+ total, including career pathing, departmental goals, roadmapping, and designing best practices● Responsible for all production support emergency response plans and execution for URBN web properties across 18+ platforms and regions● Execute immediate escalation, corrective actions, and rollback decisions during P1 severity issues across Anthro and UO web properties (44 million and 81 million annual visitors respectively)● Drive all Ecomm root cause analysis across department teams● Increased internal support efficiency year over year by 36% with 20% less bandwidth ● Trended internal issues across team and reduced issues by 34% in key areas with long-term solutions● Created business driven environment design to facilitate growing simultaneous brand initiativesCommon Tools/Expertise/Familiarity: HTML/CSS/Javascript, Responsive Design, Mobile Web Testing, Native App Testing, Java/ATG/TIBCO/Sterling, Chrome Dev Tools, Firebug, Soasta, Jenkins, Advanced Rest Client/Postman/Jetpack, Fiddler/Charles Proxy, Selenium and Selenium Webdriver, Agile Methodologies, Akamai, New Relic, Zabbix, PagerDuty, Docker, MongoDB, Slack and various Slack Integrations

Philadelpia, Pa, Us

● Aligned multiple brand development and QA teams, combining process, decreased Production defects, created and enforced release cadence, created blocker criteria● Streamlined JIRA process, setup manual test case suite of over 1000 cases to be used by all teams● Implemented and held URBN’s first true Ecomm code freeze● Managed understaffed QA bandwidth across multiple projects with unique floating resource modelCommon Tools/Expertise/Familiarity: HTML/CSS/Javascript, Responsive Design, Mobile Web Testing, Native App Testing, Java/ATG/TIBCO/Sterling, Chrome Dev Tools, Firebug, Soasta, Jenkins, Advanced Rest Client/Postman/Jetpack, Fiddler/Charles Proxy, Selenium and Selenium Webdriver, Agile Methodologies, Akamai, New Relic, Zabbix, PagerDuty, Docker, MongoDB, Slack and various Slack Integrations

Conshohocken, Pa, Us

Conshohocken, Pa, Us

● Responsible for QA team of 8, including career pathing, development of best practices, and day-to-day oversight on 5+ concurrent Agile projects● Responsible for project-level QA effort estimation, team allocation, and tool resourcing● Created new “one-tool” JIRA testing methodologies, increasing QA team-efficiency by 18-20%● Created cross-departmental JIRA standards, including new Agile stand-up toolsLiberty Global International - Project DAWN● Managed global team of 20 for multi-vendor, 50,000+ hour project● Coordinate and triage cross-vendor QA from 7 other vendors; including cross-vendor regression schedules and maintaining multiple defect priority lists● Prioritize, maintain, and report progress against 3,000+ project-wide defects● Calculate remaining tech work estimates per sprint● Coordinate execution of manual 8-day Regression Suite of more than 2,000 test casesCommon Tools/Expertise/Familiarity: HTML/CSS/Javascript, Fiddler/Charles Proxy, Native App Testing, Mobile Web Testing, Chrome Dev Tools, Firebug, Android Monkeyrunner, JIRA, TeamCity, Jenkins, Selenium, Agile Methodologies, Responsive Design, Pace and Arris hardware and middleware technologies

Chicago, Illinois, Us

● Built QA Department, including all standard procedures and best practices, hiring process, defined QA scope and facilitating roles for other departments● Responsible for assessment and procurement of software and hardware resources, including internal ticketing system, numerous mobile devices, and multiple testing stations● Designed and enforced weekly development release cycle for 9-person development team, provided quality assurance with less than 1% error rate● Performed cross-browser functional and Ux testing on Shoprunner’s e-commerce platform, integrating with 50+ partner websites● Researched and designed automated mobile-regression solution for mobile apps● Coordinated hardware and software testing of mobile devices for in-store pick-up solution● Functional-tested and Ux-tested several third party integrations with Shoprunner products● Designed and executed Selenium automated regression suites● Executed performance tests during datacenter migrationsCommon Tools/Expertise/Familiarity: HTML/CSS/Javascript, Browserstack, Sauce Labs, Selenium, Fiddler/Charles Proxy, Mobile Web Testing, Agile Methodologies, Advanced Rest Client, Akamai, Responsive Design, SVN

Round Rock, Texas, Us

● Handled fast-paced rolling-releases; 18 releases in 6 months, including release support during non-business hours● Responsible for 20-60 bug fixes per two-week release with less than 1% error rate ● Tested proprietary SaaS Application and integrations with over 50 other third party applications● Streamlined automated regression process, increasing automated regression by 33%● Developed interview process for hiring QA Engineers and QA Managers● Developed current QA training program and created 90-day benchmarks

King Of Prussia, Pa, Us

● Provided quality assurance for developers and project management teams; handling over 400 campaigns each month with a less than 1% error rate● Lead Trainer, facilitated quality assurance training throughout all teams in Europe, Central America, ● Member of internal Quality Assurance Guild – a cross-departmental team responsible for 10-20 high level campaign launches on a quarterly basis● Provided overnight support for high-risk Fortune 500 clients; campaign launches across more than 200 sites with mandatory zero-error rate● Tested Flash and Rich-Media creative units with varying complexity levels, including widgets, streaming video, xml-driven dynamic elements, STAFs, third-party data, data collection, and beacons● All projects completed on time. Met incredibly tight campaign turnaround times, handling over 10 campaigns a day with less than 1% error rate