● Manage QA, DevOps, and Production Support teams of 17+ total, including career pathing, departmental goals, roadmapping, and designing best practices● Responsible for all production support emergency response plans and execution for URBN web properties across 18+ platforms and regions● Execute immediate escalation, corrective actions, and rollback decisions during P1 severity issues across Anthro and UO web properties (44 million and 81 million annual visitors respectively)● Drive all Ecomm root cause analysis across department teams● Increased internal support efficiency year over year by 36% with 20% less bandwidth ● Trended internal issues across team and reduced issues by 34% in key areas with long-term solutions● Created business driven environment design to facilitate growing simultaneous brand initiativesCommon Tools/Expertise/Familiarity: HTML/CSS/Javascript, Responsive Design, Mobile Web Testing, Native App Testing, Java/ATG/TIBCO/Sterling, Chrome Dev Tools, Firebug, Soasta, Jenkins, Advanced Rest Client/Postman/Jetpack, Fiddler/Charles Proxy, Selenium and Selenium Webdriver, Agile Methodologies, Akamai, New Relic, Zabbix, PagerDuty, Docker, MongoDB, Slack and various Slack Integrations

● Aligned multiple brand development and QA teams, combining process, decreased Production defects, created and enforced release cadence, created blocker criteria● Streamlined JIRA process, setup manual test case suite of over 1000 cases to be used by all teams● Implemented and held URBN’s first true Ecomm code freeze● Managed understaffed QA bandwidth across multiple projects with unique floating resource modelCommon Tools/Expertise/Familiarity: HTML/CSS/Javascript, Responsive Design, Mobile Web Testing, Native App Testing, Java/ATG/TIBCO/Sterling, Chrome Dev Tools, Firebug, Soasta, Jenkins, Advanced Rest Client/Postman/Jetpack, Fiddler/Charles Proxy, Selenium and Selenium Webdriver, Agile Methodologies, Akamai, New Relic, Zabbix, PagerDuty, Docker, MongoDB, Slack and various Slack Integrations

● Responsible for QA team of 8, including career pathing, development of best practices, and day-to-day oversight on 5+ concurrent Agile projects● Responsible for project-level QA effort estimation, team allocation, and tool resourcing● Created new “one-tool” JIRA testing methodologies, increasing QA team-efficiency by 18-20%● Created cross-departmental JIRA standards, including new Agile stand-up toolsLiberty Global International - Project DAWN● Managed global team of 20 for multi-vendor, 50,000+ hour project● Coordinate and triage cross-vendor QA from 7 other vendors; including cross-vendor regression schedules and maintaining multiple defect priority lists● Prioritize, maintain, and report progress against 3,000+ project-wide defects● Calculate remaining tech work estimates per sprint● Coordinate execution of manual 8-day Regression Suite of more than 2,000 test casesCommon Tools/Expertise/Familiarity: HTML/CSS/Javascript, Fiddler/Charles Proxy, Native App Testing, Mobile Web Testing, Chrome Dev Tools, Firebug, Android Monkeyrunner, JIRA, TeamCity, Jenkins, Selenium, Agile Methodologies, Responsive Design, Pace and Arris hardware and middleware technologies

● Built QA Department, including all standard procedures and best practices, hiring process, defined QA scope and facilitating roles for other departments● Responsible for assessment and procurement of software and hardware resources, including internal ticketing system, numerous mobile devices, and multiple testing stations● Designed and enforced weekly development release cycle for 9-person development team, provided quality assurance with less than 1% error rate● Performed cross-browser functional and Ux testing on Shoprunner’s e-commerce platform, integrating with 50+ partner websites● Researched and designed automated mobile-regression solution for mobile apps● Coordinated hardware and software testing of mobile devices for in-store pick-up solution● Functional-tested and Ux-tested several third party integrations with Shoprunner products● Designed and executed Selenium automated regression suites● Executed performance tests during datacenter migrationsCommon Tools/Expertise/Familiarity: HTML/CSS/Javascript, Browserstack, Sauce Labs, Selenium, Fiddler/Charles Proxy, Mobile Web Testing, Agile Methodologies, Advanced Rest Client, Akamai, Responsive Design, SVN

● Handled fast-paced rolling-releases; 18 releases in 6 months, including release support during non-business hours● Responsible for 20-60 bug fixes per two-week release with less than 1% error rate ● Tested proprietary SaaS Application and integrations with over 50 other third party applications● Streamlined automated regression process, increasing automated regression by 33%● Developed interview process for hiring QA Engineers and QA Managers● Developed current QA training program and created 90-day benchmarks

● Provided quality assurance for developers and project management teams; handling over 400 campaigns each month with a less than 1% error rate● Lead Trainer, facilitated quality assurance training throughout all teams in Europe, Central America, ● Member of internal Quality Assurance Guild – a cross-departmental team responsible for 10-20 high level campaign launches on a quarterly basis● Provided overnight support for high-risk Fortune 500 clients; campaign launches across more than 200 sites with mandatory zero-error rate● Tested Flash and Rich-Media creative units with varying complexity levels, including widgets, streaming video, xml-driven dynamic elements, STAFs, third-party data, data collection, and beacons● All projects completed on time. Met incredibly tight campaign turnaround times, handling over 10 campaigns a day with less than 1% error rate