Go-To-Market Business System Analyst

Supports Cisco Sales Team’s use of Salesforce to ensure sales information is easy and as visible as possible to help drive sales performance. Works cross-functionally to gather requirements and uncover root cause in order to recommend and implement solutions and boost the sales productivity. Partners with Business, Product Management and Change Management to consult and educate sellers on optimizing new sales programs and recommend best practices.Delivered Results▸ Worked cross-functionally to support the success of the newly created Renewal Management Team by creating, testing, and gaining buy-in for a custom Renewals Portfolio Console in Salesforce, equipped with charts and tables, to allow sellers to prioritize opportunities based on deal size and expiration date; the team attained the highest renewal rate for Services/CX in company history, capitalizing on significant renewals sales opportunities.▸ Reduced the number of unused Salesforce licenses by nearly one third; conducted a comprehensive review of users not requiring access to the platform, or who were inactive for an extended period.▸ Delivered 15 global-wide production deployments with a 100% release success.▸ Reached 100% compliance with InfoSec regulations ahead of deadline by working with the Governance, Risk, and Control team to create an end-to-end access management standards and mediate Salesforce Instances. ▸ Established end-to-end quoting consistency for all Cisco products and services, providing unprecedented pipeline accuracy for services and enabling the quotes creation to increase by 10%. ▸ Integral member of the QA team that developed a new mobile and desktop analytics dashboard announced at the Company’s largest conference; overcame last minute technical issues to deliver the product on time with over 2,000 first day downloads.

Worked with the V.P. of Investments to develop financial reports. Conducted research, filing, and data entry while maintaining accurate and complete financial records. Utilized financial planning, retirement and investment software for client meetings and recommended new ways to store expired files.