As a Business Consultant at Zenital, a Zendesk Premier Partner, I help clients optimize their customer service and engagement strategies using the best-in-class Zendesk platform. I have over seven years of experience in innovation, digital marketing, and social media, and I am a Zendesk Certified Professional.My mission is to deliver value-added solutions that enhance customer satisfaction, loyalty, and retention. I work with a diverse range of clients, from startups to multinational corporations, across various industries, such as e-commerce, education, and health. I also collaborate with the Paimlab team at Paim Comunicação, a leading advertising agency in Brazil, where I contribute to the development and implementation of innovative and creative campaigns for digital and social media.