Over 20 years of experience as Operations Manager, Business Manager and Services Manager with a demonstrated history of working in local and regional leadership positions for multinational companies in a multicultural environment.Adept at as-a-service models, helping customers to succeed on the servitization journey. Development of strategies, processes and capabilities to transform traditional manufacturing companies into a service-centric organization.Skilled in service delivery and business development with extensive experience in planning and strategic activities. Leadership ability, result-driven behavior and innovator in profitable business growth.Expert to create, restructure and manage multidisciplinary teams, focusing on services and sales operations management, processes and quality control, compliance adherence, service delivery, contract management as well as customers and partners support.Solid experience in cost optimization initiatives, outsourcing and insourcing strategies, suppliers negotiation and portfolio simplification. Negotiation and revision of in deficit contracts.Strong performance in customer experience programs, development of new incomes and operational excellence improvement for both service and manufacturing chains. Management, analysis and P&L control, aligned to strategy definition and associated with high complexity program management.Ability to transfer knowledge, create high performance teams, actively collaborate with multiple areas in order to obtain tangible short-term results through planning and disciplined execution.Knowledgeable in the implementation, development and operation of retail companies, working in all areas of the business, since negotiation with suppliers, hiring and onboarding employees up to final customer attendance.Publications of several articles related to the Servitization process and its organizational impacts and the development of process maturity models. Participation in National and International Congresses.Hold a Master of Business Administration (M.B.A.), Master of Science (M.Sc.) and Doctor of Science (D.Sc.) in Engineering.