Richard Paul Email & Phone Number

Huntington Beach, Ca, Us

Irvine, Ca, Us

The VP of Information Services at Discovery Behavioral Health (DBH) is responsible for establishing and executing enterprise-wide technology needs, operations, and strategies that align with business goals. As part of the Executive team, leveraged technology to contribute to DBH's operations and strategy. Accountable for identifying and prioritizing technology investments, implementing innovative technologies, and ensuring effective operation of existing systems.◆ Assembled and managed a high-performing team of ten directors and managers to oversee enterprise technology operations, encompassing customer support, application support, and infrastructure support. ◆ Pioneered the creation of a Project Management Office (PMO) dedicated to technology initiatives, and led an executive IS Steering Committee charged with prioritizing and green-lighting key projects. The committee's vigilant oversight and strategic direction for the IS organization ensures all initiatives align with the company's overarching goals and priorities. ◆ Drove the seamless integration and continual advancement of Admissions, Care, and Collection systems by prioritizing the divisional Electronic Medical Records (EMR) implementation and optimization. This strategic emphasis yielded a remarkable 20% revenue growth in the 2022/2023 period. ◆ Successfully integrated the technology operations of over 20 acquisitions and newly established locations, while concurrently implementing a comprehensive software and service footprint reduction initiative. This exercise generated substantial results, with software and service spending reduced by over 20% within a 24-month period. ◆ Established a comprehensive enterprise security practice based on the NIST/HITRUST Common Security Framework, authoring IT security policies/procedures that align with best practices and industry standards. Spearheaded third-party audit/remediation activities and established an annual HIPAA data security training program.

Irvine, Ca, Us

Directed enterprise Information Technology (IT) activities, including technology strategy, customer support services, application services, infrastructure services, and project portfolio management. Our charter was to provide secure, dynamic IT services that meet Illuminate Education’s business requirements and customer requests with the highest level of reliability, timeliness, and performance.◆ Built and lead an IT organization, including customer support, application support, infrastructure support, a governance framework, and a team of 10 directors/managers to support enterprise IT operations. Established an executive IT Steering Committee to prioritize and approve core projects.◆ Responsible for developing access to qualified financial information by establishing an enterprise data architecture/governance strategy and expanding the functionality of core financial systems by providing focus on process automation, data quality and controls. ◆ Integrated technology operations from 15 acquisitions and implementing a software/service footprint reduction exercise which decreased software and services spend over 20% in a 12-month period. ◆ Advanced the integration and development of Go-to-Market and Services systems by focusing on the Salesforce platform quoting process and CPQ+ implementation which enabled greater than anticipated growth in 2020. ◆ Developed a complete security practice based on the HITRUST Common Security Framework, published IT security policies/procedures in accordance with industry standards, led 3rd party audit/remediation efforts, and implemented an annual data security and FERPA (Family Educational Rights and Privacy Act) training program for all employees. ◆ Improved IT service performance and increased customer service ratings to a 95%+ average excellent rating for 2020 through the implementation of Salesforce Service Cloud and a Customer Survey System for IT Customer Support cases.

Aliso Viejo, California, Us

Directed enterprise information technology activities, including technology strategy, customer support services, application services, infrastructure services, and project portfolio management. ◆ Built and led a team of 12 employees which included four director level staff, three manager level staff and four support staff. ◆ Accountable for significant business transformational change from local data center to a 100% blended public/private cloud platform resulting in a 5% decrease in annual expense.◆ Implemented high availability network and device infrastructure technology solutions that reduced errors and cost of services over 20% while experiencing 5% year over year growth. ◆ Improved IT service performance and customer service ratings year over year, maintaining a 90%+ average excellent rating for the last five years. ◆ Responsible for compliance, governance, and technical standards for the company in accordance with business strategy, along with current laws and regulations (i.e. HIPAA).Covenant Care is a $500M+ post-acute healthcare company with over 8,500 employees providing skilled nursing, therapy, assisted living, and home health services to individuals throughout the U.S.

New York, Ny, Us

Directed the combined functions of business applications development, security and network administration, systems integration and administration, and outsourcing. ◆ Trained, developed, and manage an IT staff of 20+ who were responsible for the development, implementation, and maintenance of highly integrated facility and information resources. ◆ Prepared and maintained a ~$4M+ annual IT budget with associated labor, expense, and capital business plans for each functional area. ◆ Responsible for IT governance – ensure IT compliance to multiple commercial and government (DCAA and DCMC) mandated standards including ISO9001, AS9100, and Sarbanes Oxley (SOX). L3 is a provider of unique technical solutions for a broad spectrum of commercial, government, and military customers.

Mba, Entrepreneurship

Bachelor Of Science - Bs, Computer Information Systems, Minor In Accounting