Rachel Rowan Email & Phone Number

Detroit, Mi, Us

Glendale, Ca, Us

As an Internal Audit Manager at Public Storage, I play a crucial role in helping our company manage risks, improve processes, and achieve their business objectives. I lead and manage internal audit projects for the department of varying requests and sizes. I conduct risk assessments and develop audit plans to address potential risks and identify control gaps. I oversee and guide a team of five field auditors in executing weekly audit procedures and analyzing findings. I collaborate with the field and corporate departments to understand business objectives and provide valuable insights to help them improve their processes and achieve their goals. I stay up to date with industry developments, regulations, and best practices to ensure audit procedures are in compliance and effectively address client needs. I communicate weekly audit findings, recommendations, and remediation plans to clients and senior management in a clear and concise manner. I build and maintain strong relationships with corporate department and field management, gaining their trust and confidence in the company’s services. I identify opportunities for process improvement and assist clients in implementing effective solutions such as Service Now Legal Portal and an audit manual for the audit department. I mentor and develop team members, providing guidance, feedback, and support to help them grow in their roles. I also assist with confidential internal investigations when necessary. I have extensive experience with recruiting, interviewing, hiring and training individuals.

Glendale, Ca, Us

Conduct weekly operational audits. Manage SOX requests. Highly involved in acquisitions with site reviews, data conversions and reporting for corporate communications to streamline the process for completion and successful transactions. Created a Service Now portal for streamlining communication within the field operations and partnership of internal audit department. Conduct on-boarding calls for the internal audit department for new hires at District Management level. Updated audit manuals within corporate process to ensure consistency and accuracy for current corporate policies and processes.Audit department was a crucial part of the seamless and successful Simply Self Storage Acquisition in July 2023. Public Storage, which owns more than 2,800 properties, expanded further through the acquisition of Simply's portfolio, which comprised 127 wholly-owned properties spread across 18 states and in highly populated markets.

Glendale, Ca, Us

Currently manage an $8m area.Actively recruit, interview, onboard and train management to company expectation. Manage Taleo/SmartRecruiter daily to company expectation. Follow policy and procedure with daily communication to my team through morning huddles, conference calls, and inperson coaching. Assist in Region staffing needs; Michigan, Kentucky, Indiana, Pittsburgh and Ohio with recruiting efforts and job fairs weekly. Consistently and proactively complete monthly tasks to increase overall profit and occupancy. Also decreasing delinquency within all districts I have directly managed by following up on a specific timeline and setting clear expectations for my team. My district covers 10 Michigan properties. Proactively hiring over 18 management in full time independent management roles to run day to day operations with little to no supervision. Developing individuals in company initiatives and ensuring 5 star customer service every time. Weekly and monthly visits for in the moment coaching and reinforcing recognition. Monthly district meetings to review company initiatives and results, goals and expectations.Daily management of over 4 consistent vendors dealing with landscaping, and snow contracts. Operational, and safety repairs. Invoice management and proper and timely payment.

Minneapolis, Mn, Us

Oversee the largest work center of team members managing on average 30-35 per shift. In charge of facilities management of the building inside and out for guest perception, safety and efficient running of the equipment and building. Manage the presentation team for location, set, fill and pricing placement. Execution of 5-10 team members throughout all departments of the store. Train, develop and coach team members, team leads on the spot and through the HR process.Execute 6-8 trucks of grocery and general merchandise weekly. Ensuring over 2,000 boxes on each truck are placed, signed and backstocked to company standard. Priority of guest experience to increase guest loyalty within the company through our red card services and memorable moments while in store. 100% before 11am while my workcenters were present. While running the store we were 90-100% amazed. Interview and hire part time in all work centers to proactively be staffed for peak seasons. Place team member with trainer for development, relationship and on boarding.Manage reports weekly to ensure team is utilizing and maximizing time through the corporate system.Execute and follow up on touch bases (career development plans) bi weekly with team leads. Speak to strengths and areas of focus to better themselves as individuals. Execute hands on training for Pfresh (fresh food) at Target. Resulting in seek to understand moments with team members in the entire store to understand and implement proper procedures for handling food. Executed the remodel process with hiring additional team members for both overnight and logistics early morning flow process. Manage everyday challenges and obstacles to ensure guest experience was held to the highest standard. Replenishment processes needed updated and the situational challenges were quickly solved by responding proactively and positively to them and constantly being on my toes to ensure quick resolution.

Columbus, Oh, Us

Actively recruit on college campuses for management and part time staff. Work daily (one-on-one) with my management team to train and develop on the daily expectations of running a multi-million dollar store. Develop the talent within my district consisting of 6 stores and over 25 managers. Consistently give both reinforcing and redirecting feedback to develop my team. As a district manager conference calls are conducted to communicate with my team on average of four times a week. Voicemails left daily to my stores for one way communication and have touch bases with my stores daily for two way communication and participation within the district. We achieve the daily running tasks of the stores as well as recruit and develop talent from part time associates to full time associates.Promoted a store manager to district manager within the company. Promoted over 20 assistant managers to store managers within my career with Abercrombie and Fitch. Promoted a store manager to a recruiter and had a model help open stores in London through our greeter event. I also had my district produce Black Friday greeters at all locations and send models to home office for website shoots and in store events. Two locations were approved for marketing photos for the home office campaign. 50 locations were approved for the company.

Columbus, Oh, Us

Confident and comfortable addressing conflict and strong communication within a management team of up to 5 managers. Leadership presence through results and speaking up on conference calls and reports through home office direction. Trustworthy and collaborative through the managers in the district; consisting of 6 stores and 3 malls. Provides daily feedback both reinforcing and redirecting in a timely and effective manner to get the highest results from part time staff and management team.

New Albany, Ohio, Us

Control the basics of running the business and follow up as well as train associates. Conduct weekly interviews, selecting the best qualified canidates for the position. Work well with obtaining honest, trustworthy relationships with staff and managers within the company. Utilize all tools the company gives us and continually thinks outside the box to complete goals and expectations. Highest sales and traffic volume in the region. And consistently provides results above expectation and sales. Team works well under pressure.

New Albany, Ohio, Us

Daily opening and closing responsibilities of a multi-million dollar store. Identify, recruit, and hire part time staff to successfully train and implement during peak weeks of retail (back to school and holiday). Explaining the why's behind tasks to implement retention, importance and understanding of specific direction from home office to successfully run a location resulting in a promotion to the store manager role.

Bentonville, Arkansas, Us

Implemented logistics of specific departments directed by the store manager. Successfully implemented the processes and procedures given from the home office in the toy department during Christmas season, resulting in the highest sales at the specific location in over 5 years. Back to college/school season I was strategically placed in the apparel departments to complete the same policies, procedures and processes resulting in higher sales from previous seasons and correct and accurate on hands for inventory and replenishment.

Us

Train and develop staff on correct daily cleaning procedures. Interview and hire staff to execute peak rush business opportunities. Create daily schedule and ensure peak times were covered for customer needs. Ensure both stores are consistently executing to Steri-tech expectations and health code. Conduct weekly inventory and complete food orders twice a week. Plan ahead for peak seasons, times and call offs within a day, week and month. Touch base with owner once a day to ensure all priorities and expectations were being met. Terminate and promote employees based of performance and attendance.

Bachelors Of Science, Marketing, Management

General Education, Marketing/Marketing Management, General