Operations Analyst
Current
Nov 2021 - Present
AeroLeads people directory · profile
Rowell S. Email & Phone Number
Lean Six Sigma Yellow Belt | Quality and Process Excellence | Operational Excellence Analyst | Quality Analyst | VBA Developer | Continuous Improvement | Process Improvement
at
Virtual AI
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Lean Six Sigma Yellow Belt | Quality and Process Excellence | Operational Excellence Analyst | Quality Analyst | VBA Developer | Continuous Improvement | Process Improvement
Location
Metro Manila, National Capital Region, Philippines
Who is Rowell S.? Overview
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Quick answer
Rowell S. is listed as Lean Six Sigma Yellow Belt | Quality and Process Excellence | Operational Excellence Analyst | Quality Analyst | VBA Developer | Continuous Improvement | Process Improvement at Virtual AI, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Rowell S..
Rowell S. previously worked as Operations Analyst at Virtual Ai and Quality and Process Excellence Analyst at Exl. Rowell S. holds Computer Science from New Era University, Quezon City.
Company email context
Email format at Virtual AI
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Virtual AI
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Profile bio
About Rowell S.
Lean Six Sigma Yellow Belt Certified. BS Computer Science Student. Quality Analyst. Excel Automation. Visual Basic.Performing QA tasks and formulating automated reports using MS Excel and VBA. In charge of developing proposed projects that needs automation, and to make sure that client deadlines are met.
Current workplace
Rowell S.'s current company
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7 roles
Rowell S. work experience
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Quality And Process Excellence Analyst
• Acquired Lean Six Sigma Yellow Belt certification.• Mentored 5 QPE colleagues with their project to earn their six sigma YB certification.• Acquired Quality Excellence champ of 2021 / All Ideas Matter certification.• Spearheaded process improvement projects from start to completion.• Achieved 2 FTE reduction with one of my projects.• Performed quality audit for calls.• Provided coaching to agents.• Assisted supervisors with Ad-hoc tasks related to reports / tools.
Nov 2019 - Nov 2021
Customer Service Representative
Apr 2019 - Nov 2019
Case Manager
• Worked as a case manager.• Mentored some new hires being assigned to our team regarding processes.• Was able to improve my communication skills by handling complex issues.• Assisted customers with their inquiries through email and phone.• Was able to share a simple tracker to be used by our team.• Was one of the top performers in the team
Jun 2017 - Feb 2019
Customer Service Specialist
Teledirect
Dec 2016 - Jun 2017
Customer Service Representative
• Worked as a level 2 customer service representative.• Was able to assist customers with their inquiries regarding their services and their bills.• Upskilled to handle more products and provide better support to the customers.• Was one of the top performers in the team.
Apr 2015 - Oct 2016
Technical Support Specialist
• Worker as a level 1 technical support representative.• Assisted customers through inbound calls.
Nov 2014 - Mar 2015
1 education record
Rowell S. education
FAQ
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Quick answers generated from the profile data available on this page.
What company does Rowell S. work for?
Rowell S. works for Virtual AI.
What is Rowell S.'s role at Virtual AI?
Rowell S. is listed as Lean Six Sigma Yellow Belt | Quality and Process Excellence | Operational Excellence Analyst | Quality Analyst | VBA Developer | Continuous Improvement | Process Improvement at Virtual AI.
Where is Rowell S. based?
Rowell S. is based in Metro Manila, National Capital Region, Philippines while working with Virtual AI.
What companies has Rowell S. worked for?
Rowell S. has worked for Virtual Ai, Exl, Teledirect, Teletech Philippines, and Sykes.
How can I contact Rowell S.?
You can use AeroLeads to view verified contact signals for Rowell S. at Virtual AI, including work email, phone, and LinkedIn data when available.
What schools did Rowell S. attend?
Rowell S. holds Computer Science from New Era University, Quezon City.
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