Roman Luchkov Email & Phone Number

Berlin, De

Berlin, De

Berlin, Germany

Moscow, Russia

Sber is the largest bank in Central and Eastern Europe, with more than 80 million mln. MAU. I worked in Sberautopodpiska - an in-house startup in the early stage with a car subscription model (the first in Russia). I was responsible for the car loan origination process.• Increased the application-to-subscription conversion rate from 3.1% to 9.4%, creating a self-service onboarding (web, mobile)• Sped up user verification time from 10 days to 1 hour using AI technologies, resulting in a 14% decrease in the refusal rate • Improved lead capture rates by 10% through the creation of rec. system for client offers• Contributed to team building, hiring and managed a 21-member team

Moscow, Russia

Qlean - #1 home care super-app in Russia. I was responsible for platform solutions and CRM.• Kicked off in-house CRM which handles more than 10k applications daily for 6 different products• Achieved a 5% increase in LTV through the implementation of a cross-sale system for sales managers based on AI technologies• Boosted sales volume by 20% by improving UX & UI with CRM based on user research• Led an 8-member full-stack team, supervised agile rituals, conducted one-on-one, and actively involved in the hiring process

Moscow, Russia

Tinkoff Bank - London stock exchange listed, #2 largest credit card provider in Russia and the world's largest digital bank with more than 35M clients. I was responsible for AI products (chatbot, LLM models, customer support smart solutions, lifestyle banking).• Launched the customer support AI chatbot and introduced in the mobile bank app with 5M MAU from the idea• Saved 4M EURO in annual operational costs by introducing the AI chatbot and self-service• Created an AI chatbot SaaS platform that handled 60% of customer requests and scaled across 8 business lines• Introduced an internal no-code platform enabling the creation and management of over 400 chatbot skills• Managed team of up to 30 members: hiring, supervising, road mapping, agile, etc

Moscow, Russia

• Investigated and implemented state-of-the-art papers related to NLP problems (LLM, DL models)• Produced production-ready results in intent classification by implementing and improving state-of-the-art papers• Investigated and implemented state-of-the-art papers related to problems such as intent classification, web search, information retrieval, etc to solve bank problems• Produced production-ready results in intent classification by implementing and improving state-of-the-art papers• Designed and developed a dialogue system MVP to handle customer support requests automatically (Python, Golang)• Built production solution for neural network models and backend development (Python, Docker, git)

Bachelor'S Degree (Major), Computer Science (Machine Learning And Distributed Systems)

Bachelor'S Degree (Minor), Management