Rafal Lukjanowicz Email & Phone Number

Warsaw, Mazowieckie, Poland

• Managing Operational Excellence Team (recruitment, induction, development, etc.)• Development of Operational Excellence and Internal Tools area in accordance with company strategy,• Implementation, maintenance and improvement of strategic OKR process,• Preparation and facilitation of OKR and QBR workshops with management,• Assisting Project Health and Project Portfolio Management processes, etc.• Supporting the company in being enterprise ready by helping in achieving compliance with well-known good practices - introductions of processes improvements with having those standards in mind (e.g. ISO9001, ISO27k, etc.)• Maintaining effective communication with initiatives all stakeholders,• Assessment, identification, implementation and improvement of security related controls,• Support in communication with clients concerning operational security areas,• Continuous support and improvement of company processes – on business, operational and tooling level (automations, etc.),• Administration of basic company tools – JIRA, Miro, Confluence, Slack,• Ensuring compliance with company values, internal procedures and practices.

Wrocław, Dolnośląskie, Poland

Detailed scope of responsibilities:• Development of quality area in accordance with company strategy• Implementation, maintenance and continuous improvement of quality management processes• Managing projects from the area of responsibility• Development and implementation of business processes analysis, mapping and improvement approach (project leader) adapted to company environment and culture• Leading business process mapping workshops conducted with employees from every level of organization (including Board)• Increasing quality knowledge and awareness in company environment• Building quality image inside and outside company• Internal and external representation of company regarding quality management area• Ensuring compliance with company values, internal procedures and practices

Wroclaw, Lower Silesian District, Poland

I was responsible for the whole internal projects portfolio management process. It included projects mainly connected with introduction or development of tools helping company meet current and future requirements. One of the most interesting challenges to cope with on this position was to find balance between business expectations and resources availability in a very dynamic environment. Detailed scope of responsibilities:• Creation, driving, managing and continuous improvement of governance system concerning internal projects portfolio (mainly software development projects - conducted in accordance with agile practices)• Ensuring creation of new projects/improvements covering preparation of tools meeting current and future company requirements• Keeping prioritisation of portfolio initiatives in alignment with current strategy, business focus and resources availability• Managing the team up to ~40 employees (developers, testers, etc.)• Depending on current situation acting as Project Manager, Product Owner, Business Analyst and Scrum Master• Close cooperation with employees on every level of organization• Taking care of tools delivery and their quality level according to priorities defined and resources availability• Analysis and reporting projects portfolio to Board and the organisation• Ensuring compliance with company values, internal procedures and applicable practices

Wroclaw, Lower Silesian District, Poland

During my work at this position I was responsible for the company wide subjects connected with Quality, Security and Project Assurance. Some of the most interesting initiatives which we were responsible together with my team were:• Rebuilding whole QMS (ISO9001:2008 and upgrade to ISO9001:2015) by adaption of it to current and future company requirements• Helping in improvements of company processes• Helping company identify and avoid potential issues• Preparation of company for the assessment in terms of EFQM model• Introduction of structured approach to security – ISO/IEC 27001:2013 implementation• Introduction of approaches helping to be in line with personal data processing and upcoming GDPR/RODO regulations• Building awareness culture concerning quality & securityQuality&Security area - detailed responsibilities:• Implementation of ISO/IEC 27001:2013 standard (project leader)• Introducing, maintaining and monitoring quality and security management processes,• Leading trainings concerning QMS&ISMS,• Proposing, initiating and implementing quality and security improvements,• Planning, introducing and monitoring corrective and preventive actions• Implementing innovative solutions concerning quality and security management area,• Increasing quality and security awareness in the company,• Representing company during internal and external events concerning quality and security management area,• Review, assessment and recommendation of arrangements with clients concerning quality and security • Review, implementation, assessment and certification (if possible) in terms of different practices and standards in terms of quality and security (e.g. EFQM assessment, Cyber Essentials certification, etc.)• Supporting and maintenance of procedures concerning business continuity management• Quality & Security analysis and reporting.Project Assurance area:• responsibilities the same as the ones connected with my previous position

Together with my team we were responsible for ensuring that information connected with projects provided to the clients are correct and are reflecting reality. One of the most interesting factors on this position was the possibility to work with project managers and help them identify and solve potential issues in their projects.Detailed responsibilities:• Creation, maintenance and improvement of Project Assurance process in company• Leading the team of Project Management Advisors• Challenging Project Managers• Reviewing various project aspects, including: costs incurred, project schedule progress, project deliverables, risks management, change management, human resource management• Verifying if all relevant project artefacts are in place and correct procedures are used• Escalating project’s problems and issues on different level of organisation (including Board if necessary)• Finding good practices, advising and sharing knowledge with Project Managers• Summary reporting of all project statuses to the top management and the organisation• Reviewing project communication channels

• Organizing department work time• Creating, verifying and monitoring departemnt’s budget• Assigning/Delegating tasks and projects • Recruitment and training of new employees• Supervision over all projects carrying on in the whole department• Contact with internal and external clients• Senior software developer/designer duties

• Managing projects according to given methodology• Gathering project requirements • Designing and implementing solutions• Testing manufactured code• Deploying implemented mechanisms• Creating documentation• Users training

• Managing projects according to given methodology• Gathering project requirements • Designing and implementing solutions• Testing manufactured code• Deploying implemented mechanisms• Creating documentation• Users training

• Gathering project requirements • Designing and implementing solutions• Testing manufactured code• Deploying implemented mechanisms• Creating documentation• Users training

• designing and implementing website• website maintenance • helping in prepareing motorcycle exhibition

SQL Server installation and configurationSecurity ManagementTroubleshooting

Computer hardware and software maintenance

Business Management

Postgraduate management studies conducted in cooperation with Central Connecticut State University according to Executive MBA program

Masters Degree, Computer Science

Activities and Societies: Academic Motorcycle Club „Apanonar”Studies at Faculty of Computer Science and Management (Information Systems.

Technician, Computer Systems

Graduated with top-grade