Richard West Email and Phone Number
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As an experienced IAM Engineer and Secure Admin, I specialize in user access management, process automation, and IT solutions that support dynamic business environments. With over a decade of hands-on experience in Active Directory, Entra, and a range of identity and access management (IAM) tools, I bring a blend of technical skills and strategic problem-solving to every project. I am proficient in automating workflows using PowerShell, optimizing resource utilization, and ensuring secure, efficient access for thousands of users across various systems. Throughout my career, I have consistently demonstrated the ability to collaborate with diverse teams and respond swiftly to critical incidents, including large-scale password resets and service disruptions.Beyond my technical expertise, I am passionate about leveraging technology to drive operational efficiency and improve the user experience. Whether streamlining provisioning processes, managing complex access controls, or implementing robust IAM and Cloud solutions, I thrive in challenging environments where I can make a meaningful impact.I am currently looking for opportunities to further my career as an IAM Cloud Engineer, where I can apply my skills and experience to secure systems, streamline processes, and contribute to the success of a forward-thinking organization.
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It Analyst And Secure AdminSouthwest Gas CorporationLas Vegas, Nv, Us -
It Analyst/Secure AdminSouthwest Gas Corporation Oct 2020 - PresentLas Vegas, Nevada, United StatesAs a Secure Admin/IAM Analyst at Southwest Gas, managed access for nearly 5,000 employees and contractors through Active Directory and Entra. Oversaw the creation of tens of thousands of users, mail, and device accounts, optimizing workflows through Adaxes administration while upholding the principle of least privilege and zero trust. Proficiently automated user provisioning, access management, and mailbox configurations using PowerShell. Successfully managed Exchange Server tasks, including mailbox access, distribution lists, and dynamic O365 distribution groups, to enhance collaboration and communication. Collaborated with stakeholders to devise IT solutions aligned with business needs, responding efficiently during critical incidents, such as a service account password reset that required over 70 hours in a week to meet stringent deadlines. Leveraged Active Directory/Adaxes, Microsoft Entra ID, CrowdStrike and PowerShell to conduct audits and identify automation opportunities, consistently enhancing departmental efficiency. -
Support CoordinatorSouthwest Gas Corporation Oct 2015 - Oct 2020Effectively managed various help desk calls, troubleshooting, documenting, and redirecting issues to the appropriate IS support teams. Balanced email and phone support while managing work tickets through Remedy. Successfully processed IS eForms to handle new employee setups, software installations, and hardware configurations. Diagnosed and resolved issues using established procedures, coordinating support dispatches to engage relevant support teams and vendors. Applied a solid understanding of telecommunications, hardware, and software concepts to provide superior support services. -
Independent ContractorSelf-Employed Sep 2012 - Jan 2015Whittier, California, United StatesDesigned and developed small business websites using WordPress, HTML, CSS, and JavaScript, incorporating current SEO best practices. Contributed to the Group Business Project by deploying Intuit CRM and POS solutions for small business owners. Conducted SEO evaluations as a part-time search engine evaluator and provided user testing through video reviews. Delivered independent MS Office and analytical training sessions, enhancing the skill sets of small business clients.
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It AnalystPaul Hastings Nov 2007 - Sep 2012Los AngelesResolved a diverse range of user issues, from minor hardware problems to critical multi-billion dollar case-related remote access challenges. Earned exceptional feedback from top executives and department administrators for excellent work and customer service. Reduced long-term open trouble tickets by 80% through coordination with the New York office. Presented IT findings and solutions in meetings, demonstrating strong analytical and presentation skills. Supported teleconference setups, VoIP telephone systems, and conducted trend analysis to provide detailed reports for IT Management. Consistently maintained high talk time and resolution rates, demonstrating the ability to prioritize effectively in a fast-paced environment. -
Help Desk AnalystCalifornia State University Aug 2007 - Nov 2007
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Sr. Systems SupportAcs Technologies May 2005 - Jun 2007Santa Ana, Ca -
It Deployment (Contract)Avanade Jan 2005 - Mar 2005Pasadena, Sacramento, Atlanta, New Jersey, Dallas, Various Locations -
Help Desk / Web Admin / Jr. NocPacific Connections Mar 2002 - Jul 2004Ontario, CaWorked here on two occasions. Leaving once to focus on school and being asked to come back to help build the company website as well as work on some intranet projects.
Richard West Skills
Richard West Education Details
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3.64 -
Devry University - PomonaComputer Information Systems -
Cis
Frequently Asked Questions about Richard West
What company does Richard West work for?
Richard West works for Southwest Gas Corporation
What is Richard West's role at the current company?
Richard West's current role is IT Analyst and Secure Admin.
What is Richard West's email address?
Richard West's email address is ri****@****ail.com
What is Richard West's direct phone number?
Richard West's direct phone number is +170287*****
What schools did Richard West attend?
Richard West attended Devry University, Devry University - Pomona, Devry University.
What skills is Richard West known for?
Richard West has skills like Active Directory, Windows 7, Citrix, Help Desk Support, Troubleshooting, System Deployment, Software Documentation, Windows Server, Technical Support, Sharepoint, Citrix Metaframe, Vbscript.
Who are Richard West's colleagues?
Richard West's colleagues are Rebeca Garcia, Jacob Castaneda, Tashia G., Dezerie Iniguez, Nancy Almanzan, Alicia Marshall, Rita Ransom.
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Richard West
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Richard West
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Richard West
Hoboken, Nj -
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Richard W.
New York, Ny3hotmail.com, tideway.com, snowdenlane.com2 +164621XXXXX
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