Richard West

Richard West Email and Phone Number

IT Analyst and Secure Admin @ Southwest Gas Corporation
Las Vegas, NV, US
Richard West's Location
Las Vegas, Nevada, United States, United States
Richard West's Contact Details

Richard West work email

Richard West personal email

Richard West phone numbers

About Richard West

As an experienced IAM Engineer and Secure Admin, I specialize in user access management, process automation, and IT solutions that support dynamic business environments. With over a decade of hands-on experience in Active Directory, Entra, and a range of identity and access management (IAM) tools, I bring a blend of technical skills and strategic problem-solving to every project. I am proficient in automating workflows using PowerShell, optimizing resource utilization, and ensuring secure, efficient access for thousands of users across various systems. Throughout my career, I have consistently demonstrated the ability to collaborate with diverse teams and respond swiftly to critical incidents, including large-scale password resets and service disruptions.Beyond my technical expertise, I am passionate about leveraging technology to drive operational efficiency and improve the user experience. Whether streamlining provisioning processes, managing complex access controls, or implementing robust IAM and Cloud solutions, I thrive in challenging environments where I can make a meaningful impact.I am currently looking for opportunities to further my career as an IAM Cloud Engineer, where I can apply my skills and experience to secure systems, streamline processes, and contribute to the success of a forward-thinking organization.

Richard West's Current Company Details
Southwest Gas Corporation

Southwest Gas Corporation

View
IT Analyst and Secure Admin
Las Vegas, NV, US
Website:
swgas.com
Employees:
1909
Richard West Work Experience Details
  • Southwest Gas Corporation
    It Analyst And Secure Admin
    Southwest Gas Corporation
    Las Vegas, Nv, Us
  • Southwest Gas Corporation
    It Analyst/Secure Admin
    Southwest Gas Corporation Oct 2020 - Present
    Las Vegas, Nevada, United States
    As a Secure Admin/IAM Analyst at Southwest Gas, managed access for nearly 5,000 employees and contractors through Active Directory and Entra. Oversaw the creation of tens of thousands of users, mail, and device accounts, optimizing workflows through Adaxes administration while upholding the principle of least privilege and zero trust. Proficiently automated user provisioning, access management, and mailbox configurations using PowerShell. Successfully managed Exchange Server tasks, including mailbox access, distribution lists, and dynamic O365 distribution groups, to enhance collaboration and communication. Collaborated with stakeholders to devise IT solutions aligned with business needs, responding efficiently during critical incidents, such as a service account password reset that required over 70 hours in a week to meet stringent deadlines. Leveraged Active Directory/Adaxes, Microsoft Entra ID, CrowdStrike and PowerShell to conduct audits and identify automation opportunities, consistently enhancing departmental efficiency.
  • Southwest Gas Corporation
    Support Coordinator
    Southwest Gas Corporation Oct 2015 - Oct 2020
    Effectively managed various help desk calls, troubleshooting, documenting, and redirecting issues to the appropriate IS support teams. Balanced email and phone support while managing work tickets through Remedy. Successfully processed IS eForms to handle new employee setups, software installations, and hardware configurations. Diagnosed and resolved issues using established procedures, coordinating support dispatches to engage relevant support teams and vendors. Applied a solid understanding of telecommunications, hardware, and software concepts to provide superior support services.
  • Self-Employed
    Independent Contractor
    Self-Employed Sep 2012 - Jan 2015
    Whittier, California, United States
    Designed and developed small business websites using WordPress, HTML, CSS, and JavaScript, incorporating current SEO best practices. Contributed to the Group Business Project by deploying Intuit CRM and POS solutions for small business owners. Conducted SEO evaluations as a part-time search engine evaluator and provided user testing through video reviews. Delivered independent MS Office and analytical training sessions, enhancing the skill sets of small business clients.
  • Paul Hastings
    It Analyst
    Paul Hastings Nov 2007 - Sep 2012
    Los Angeles
    Resolved a diverse range of user issues, from minor hardware problems to critical multi-billion dollar case-related remote access challenges. Earned exceptional feedback from top executives and department administrators for excellent work and customer service. Reduced long-term open trouble tickets by 80% through coordination with the New York office. Presented IT findings and solutions in meetings, demonstrating strong analytical and presentation skills. Supported teleconference setups, VoIP telephone systems, and conducted trend analysis to provide detailed reports for IT Management. Consistently maintained high talk time and resolution rates, demonstrating the ability to prioritize effectively in a fast-paced environment.
  • California State University
    Help Desk Analyst
    California State University Aug 2007 - Nov 2007
  • Acs Technologies
    Sr. Systems Support
    Acs Technologies May 2005 - Jun 2007
    Santa Ana, Ca
  • Avanade
    It Deployment (Contract)
    Avanade Jan 2005 - Mar 2005
    Pasadena, Sacramento, Atlanta, New Jersey, Dallas, Various Locations
  • Pacific Connections
    Help Desk / Web Admin / Jr. Noc
    Pacific Connections Mar 2002 - Jul 2004
    Ontario, Ca
    Worked here on two occasions. Leaving once to focus on school and being asked to come back to help build the company website as well as work on some intranet projects.

Richard West Skills

Active Directory Windows 7 Citrix Help Desk Support Troubleshooting System Deployment Software Documentation Windows Server Technical Support Sharepoint Citrix Metaframe Vbscript Group Policy Microsoft Exchange Dns Blackberry Enterprise Server Disaster Recovery Litigation Support Sql Vmware Cisco Call Manager 2008 R2 Microsoft Certified Professional Hardware Support Server Administration A+ Certified Dhcp Bmc Remedy Infrastructure Servers Remote Desktop Vmware Esx Visio Vsphere Network Administration Operating Systems Symantec Endpoint Protection Antivirus Xen Vmware Infrastructure Data Privacy Windows Xp Pro Windows 10 Internet Marketing Search Engine Optimization E Commerce Seo Responsive Web Design It Automation Powershell Computer Networking

Richard West Education Details

Frequently Asked Questions about Richard West

What company does Richard West work for?

Richard West works for Southwest Gas Corporation

What is Richard West's role at the current company?

Richard West's current role is IT Analyst and Secure Admin.

What is Richard West's email address?

Richard West's email address is ri****@****ail.com

What is Richard West's direct phone number?

Richard West's direct phone number is +170287*****

What schools did Richard West attend?

Richard West attended Devry University, Devry University - Pomona, Devry University.

What skills is Richard West known for?

Richard West has skills like Active Directory, Windows 7, Citrix, Help Desk Support, Troubleshooting, System Deployment, Software Documentation, Windows Server, Technical Support, Sharepoint, Citrix Metaframe, Vbscript.

Who are Richard West's colleagues?

Richard West's colleagues are Rebeca Garcia, Jacob Castaneda, Tashia G., Dezerie Iniguez, Nancy Almanzan, Alicia Marshall, Rita Ransom.

Not the Richard West you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.