Robert Wilcox Email & Phone Number

San Jose, California, Us

Sales Engineer covering the Commercial space in Houston and Louisiana.

San Jose, California, Us

Sales Engineer covering the Commercial space in Houston, San Antonio and Austin.

Holtsville, Ny, Us

Holtsville, Ny, Us

Report to the Executive Director of Information TechnologyPlays a key role in the leadership of the company regarding technologyResponsible for the management of the IT infrastructure and the infrastructure teamCreated workload management structure for the infrastructure groupActs as the sole project manager for all infrastructure projects and tasksRebuilt the infrastructure team to reach a higher quality of customer supportLiaison between the business and the software team to better support the technology needs of PreCheckManagement of the physical and virtual server environment including AzureDeveloped the current power plan and disaster recover toolsAssisted the writing of the SOC narrative for PrecheckManage the security environmentImplemented Change Management Oversight over CIS-CSC control framework mapping and adoptionInternal risk assessment and control maturity modeling Responsible for product research and implementation of foundational technologies for the server/network infrastructuresLead environmental architectLead the way in adoption of Hyper-converged Infrastructure in the PreCheck environmentImplemented Nutanix in the environment to provide fast scale-able resources while providing in box disaster recovery toolsDeveloped metrics and KPI's for tracking performance and environmental availabilityResponsible for delivering projects that lead to higher service availabilityOversees the entire end user compute environment (asset management)Lead the way on a full network redesign including point to point services, client services, ISCSI networking for SANMaintains vendor relations to technology partnersResponsible for all telecommunications vendors, agreements, and contracts

Houston, Texas, Us

Reported directly to the CFOProvided mentoring to IT support staff to further staff potentialAdministrative support of a 500 user Active DirectoryImplemented a 500 user Offices 365 deployment including Skype for BusinessSupervised a team of up to ten technicians over twelve locationsManaged the corporate technology department in a growing Oil&Gas company utilizing multiple disciplines.Developed the business continuity strategy for Alta MesaResponsible for the Virtualization of server assets and oversaw the implementation by the Sr.Network EngineerDesigned and implemented the company disaster recovery & disaster readiness platformsWorked as part of the SOX (Sarbanes Oxley) teamDeveloped, implemented, and enforced company ITGCC (IT General Computer Controls) as per company SOX complianceManaged all business security platforms whether physical or logicalDirectly responsible for IT vendor relations and vendor managementResearched new technology solutions on the market and investigated possible placement in support of the businessIsolation of Gas Plant SCADA network and appropriate security controlsIndustrial gas plant IT operations

Manage the support techs that work under me, prioritize their schedules Design and implement entire network solutions Assist customers on realizing their goals while reaching the best value Build and configure HP servers with Windows 2003/2008 Standard or Small Business Server Design server based solutions IE: Five server Exchange 2007 implementation Configure and Install Cisco PIX and ASA firewalls Configure Cisco and HP switches sometimes including multiple VLANS Setup VPN tunnels with Cisco firewalls Customer Support for close to 200 customers Work closely with customer IT liaisons to solve their IT issues Assist the techs under me on issues they need escalated Support of Active Directory and user administration Installation and configuration of security software such as Trend Micro and Mail Marshal Server, Network, and PC support for Cierra's customers Project management. IE: PC roll out using imaging software and overseeing the profile migrations Network troubleshooting Case management using Microsoft CRM Clean virus and malware from computers and servers Configure and manage customer backup solutions using Backup Exec or Backup Exec System Recovery Server

Creation and management of Active Directory user accountsCreation of documentationCloning of PCs using Norton GhostDesign of server roomsInstallation and maintenance of company PC and laptop hardwareInstallation and management of Windows ServersImplementation of Help Desk ticket tracking and inventory softwarePhone support for five plus sites with remote managementPrinter and fax machine maintenanceResearch and recommend possible upgradesSetup of network devices such as wireless access points, firewalls, and switchesSetup of Lab environment using Microsoft Virtual PC 2007User trainingVarious hardware installation including, but not limited to cabling, network cards, expansion cards (PCI, AGP, etc), PC peripheralsProject Lead on Command Alkon migration to Systec IntegraProject planning and Implementation Liaison to upper management Design and maintenance of network infrastructure Work as part of a team with independent freedom

Menlo Park, Ca, Us

Investigated customer needs and implemented the required technologies Server and Desktop Services to customers that I was dispatched to Self-management of time and resources Citrix Metaframe server/farm setup projects

Creation and management of Active Directory user accounts Setup, management, and maintenance of company PCs Installation and management of Windows Servers Preventative maintenance of printers, scanners, and computers Installation/ configuration of company software including updates and service packs Prompt creation, management, and tracking of user issue tickets User training including writing procedures and phone support Setup and maintenance of network devices