Ryan Lynch Email & Phone Number

Beaconsfield, Gb

Maidenhead, England, United Kingdom

- Efficient route management and planning to maximise technician utilisation.- Scheduling and communication of shift organization and technician deployment across multinational regions.- Assignment and management of equipment requirements in line with our low-cost model KPIs.- Implementation of controls for maximising safety related to shift and driving times.- Continuous improvement of systems and processes related to logistical planning for site delivery.

Wooburn Green, England, United Kingdom

- Built the Logistics department from scratch, offering new and innovative ideas- Advertising and recruiting for new roles within the logistics team - drivers- Identify and implement new processes to create new a new, efficient department- Develop and implement efficient scheduling strategies to optimise technician routes for maximum productivity and cost effectiveness.- Effectively manage technicians' holiday schedules, ensuring adequate coverage and minimal disruption to operations- Act as the primary point of contact for technicians' inquiries, providing timely and accurate responses to their questions and concerns- Visiting new customers to understand service level requirements- Overseeing our existing service quality levels and keeping at a high standard- Training the service and delivery team to a high standard- Working within budgets and identifying new and improved ways of working within the budget.

- Develop and implement efficient scheduling strategies to optimise technician routes for maximum productivity and cost effectiveness.- Effectively manage technicians' holiday schedules, ensuring adequate coverage and minimal disruption to operations.- Act as the primary point of contact for technicians' inquiries, providing timely and accurate responses to their questions and concerns.- Supervise and manage a team of technicians, providing guidance, support, and performance feedback to ensure high levels of productivity and customer satisfaction.- Collaborate closely with other departments, such as customer service, operations, and sales, to ensure seamless coordination and efficient execution of tasks.- Attend weekly management meetings to provide updates on scheduling, logistics, and operational performance.- Handle customer interactions from time to time, addressing their queries or concerns via phone and email in a professional and timely manner.- Demonstrate strong problem-solving skills and quick thinking abilities to effectively resolve scheduling conflicts, operational challenges, and other issues that may arise.

Uxbridge, England, United Kingdom

- Answering incoming calls and providing Information, Advice, and Guidance (IAG) to potential customers, delivering a personalised and positive experience.- Offering outstanding customer service to returning customers, fostering long-term relationships and exceeding their expectations.- Providing personal account management for contract clients, establishing strong relationships and understanding their needs.- Conducting regular visits to clients, ensuring customer satisfaction, addressing any concerns, and identifying opportunities for up-selling or cross-selling.- Overseeing payment processes, ensuring timely payments and accurate record-keeping to minimise financial risks.- Exercising meticulous attention to detail when inputting information into the system, ensuring accuracy and preventing any potential errors or losses for the business.- Keeping all customer-related information up to date, maintaining comprehensive records, and ensuring compliance with data protection regulations.

Windsor, England, United Kingdom

- Providing outstanding customer service to all customers entering the shop, ensuring their needs are met, and creating a positive and welcoming experience.- Assisting customers with bet placements and offering demonstrations of in-shop gaming machines to enhance their engagement and enjoyment.- Addressing customer issues or queries promptly and professionally, finding suitable solutions to ensure customer satisfaction and loyalty.- Resolving customer complaints or concerns in a fair and efficient manner, adhering to company policies and procedures.- Managing cash operations throughout the day, including handling transactions, reconciling cash drawers, and ensuring accurate cashing up at the end of each day.- Maintaining strict adherence to security protocols and minimising the risk of discrepancies or cash loss.- Assisting in opening and closing the shop when the Shop Manager is unavailable, ensuring smooth operations and adherence to established procedures.- Supervising and providing guidance to colleagues, fostering teamwork and maintaining a positive working environment.Managing all Rotas for all staff within the shop.Demonstrating a proactive approach in achieving or exceeding weekly targets set by the company, utilizing sales strategies and motivating the team to deliver optimal performance.