Technical Subject Matter Expert (SME) on a portfolio of applications and systems used in the mail order pharmacy’s automated dispensing operations. • Co-designed and developed the application that dispenses drugs for 80% of the 10,000 scripts an hour filled at the pharmacy. The software achieves this by controlling 850+ Automated Tablet Counters (ATC) and interfacing with 900+ RFID readers and 6 PLCs to control 1000+ distributed remote I/Os.• Designed and developed a new generation of Remote Pharmacist Verification Image Capture and Archival Software in 7 weeks, 5 weeks ahead of the deadline.

Responsible for designing, developing, testing, deploying and maintaining the dispensing gateway between front-end order reception and dispensing software as a scalable, service-oriented application. • Benchmarked and improved the throughput of a distributed printing software by 62% to meet organization’s dispense systems’ increasing print demands. Achieved the necessary results by rigorously testing the application and working with the software vendor to fix the identified design bugs impeding the performance of the print software. • Designed and developed multiple maintenance utilities using C# .NET and SQL Server that helps with day-to-day operational troubleshooting.

Responsible for analyzing the business requirements, architecting the new tool and providing leadership through its development. • Developed an application user feedback analysis tool integrating language analyzer (FreeLing 3.0) API to accurately convey the prevalent theme in the feedbacks to DHL’s management. The application was developed with codebase comprising of java, C++ and Bash scripts.• Designed and developed an ETL (Extract, Transform and Load) application to share the sales agenda of the field personnel with other key departments across the Americas region. The application makes use of Java Web Services, XML and SOAP as its primary technologies to interact with .NET stack application.• Developed a Java-based tool to automatically extract the headers from the 130+ Electronic Data Interchange (EDI) message types existing between DHL applications and the vendor/customer applications.• Explored and put forth ways to instigate the use of ‘Internet of Things’ microchips to improve the customer experience and cost benefits to the company.• Helped establish a methodology to integrate a third-party enterprise social network application with the content management system of DHL’s employee portal to enable better employee usage of the social network to come up with innovative ideas.• Performed vulnerability analysis on a critical customer facing application and suggested solutions to fix the vulnerabilities in the software.

Responsible and technically accountable for leading a team of 14 software engineers in resolving operational issues on 600+ applications in production environment of Airbus Group Inc. spanning multiple technologies including Java, .NET, Unix Shell and Oracle Database. • As Acting Manager for Event Management, Incident Management and Request Fulfillment during the RFP Evaluation (by Airbus Group), enabled HP to qualify as a finalist for $200MM engagement by creating large posters clarifying our processes and delivering a 15 minute demo of a process in action.• Lauded by senior management of HP India for generating reports identifying process and service improvements that saved $253,000 in 18 months. Accomplished objective by revamping the reports to incorporate recent past trends and actionable recommendations.• Accelerated onboarding and productivity of 25 new programmers by volunteering to create and deliver an intensive 8-hour training module on XML language. Course received uniformly excellent feedback for ensuring comprehension by incorporating hands-on experience and realistic problem solving exercises.• On short notice, ensured adequate staffing to deliver a large datacenter migration (35 servers and 360 man-hours) over a summer weekend when 20% of staff was away on vacation by negotiating with employees and using alternate vacation days and time off as incentives.• Streamlined onboarding process for new members from 3 months to 1 month by creating a roadmap and a mock setup to practice new skills without the fear of errors. Innovation adopted by other teams.

Responsible for improving the stability, availability and/or performance of client applications by analyzing technical architecture and conceiving optimization and automation solutions encompassing Java, Unix and Oracle technologies.• Commended by major client organization (The Airbus Group) for initiating steps to shorten the duration of a service outage to only one hour after a network failure shut down internet connection to other companies for four hours. Responded to outage by directing my team to tether Airbus applications to the internet via their cell phones. • Enabled offshore applications team to pass surprise audits performed by ISO Security Certification team and KPMG (on behalf of client Airbus) by initiating comprehensive update of ITIL stack service operations documents regarding incident management, event management and request fulfillment activities. • Significantly improved risk assessment and prevented errors and rework by conducting comprehensive testing of multiple tools during pilot phase of tool migration. Identified numerous bugs and proposed tweaks and fixes.• Improved service delivery quality audit score from 40% to 98% in 3 months, reinforcing process awareness among the teams by applying Lean Six Sigma principles and remedying process deviations.• Mitigated risk of employees overlooking business critical alerts by making the business case to downgrade the threshold of the alerts to reflect only the most serious infrastructure threats.• Enabled HP to compete for outsourcing engagement by extracting data demonstrating the significant cost savings to be derived when the client’s internal IT team refused to share this data for fear of losing their jobs.