Strategic Planning - Align multi-year IT planning and budget to overall organization strategic goals. Ensure infrastructure is reliable, secure and redundant to support organization growth.Project Management – manage key initiatives and projects identified in IT strategic plan to support sales growth and yield cost efficiencies.Business Systems Management - Manage technology applications and ensure alignment to support business planning and growth. Includes application package procurement, implementation, operations, maintenance and enhancements. Financial Analysis and Reporting - Ensure effective data mining leads to optimal financial analysis and reporting to management team and department decision makers.Administration - Manage department operations, budgets, procurement and contracts. Perform all functions of employee personnel management. Monitor department productivity, quality of output and cost of service in order to assess, evaluate and continually improve results.Key Accomplishments:Implemented replacement of phone and call center system with new VOIP system and carrier lines. System provides the stability, redundancy and call reporting analysis lacking in prior system while saving $84,000 over 3-year period.Identified efficiencies yielding an annual savings of $57,000 in telecom and infrastructure costs via new or renegotiated contracts.Greatly improved the reliability, security and redundancy of the network by upgrading LAN, WAN and wireless infrastructure and moving applications and services to cloud environment. Improved IT responsiveness and effectiveness by contracting with managed care provider for Tier 2 and Tier 3 support; yielding a cost-effective, ideal mix of internal and external user support.

Coordinate and evaluate independent study courses in Computer Science; assess prior education and work knowledge of students to determine equivalent college based credit.

Project Management – Provided enterprise-wide project planning, tracking, support, and coordination by creating and managing cross-functional collaborative teams. Employed effective and structured project management methodologies for administering development schedules, quality processes and documentation. Key Accomplishments:Project managed CenNet, a proprietary borrower-facing website that reduced average call handling time and increased call avoidance. Solution connects user to portal, knowledge base and loan data to support optimal borrower experience with chat, email and mobile channels while saving $28mm over five years. System was recognized by HousingWire for its innovation in the mortgage loan subservicing market.

Strategic Planning - Aligned multi-year IT planning and budget to overall organization long term strategic goals. Financial Analysis and Reporting - Ensured effective data mining leading to optimal financial analysis and strategic reporting to Executive Team and Board of Trustees. Business Systems Management - Managed technology applications, including application package procurement, implementation, operations, maintenance and enhancements. Administration - Manage department operations, budgets, procurement and contracts. IT Director – Key Accomplishments:Developed processes to drive multi-year IT strategic planning and budgeting using infrastructure and talent assessments and aligning with organization growth and strategic plans.Established new internal IT department in 2009 that has grown to support 800 employees and dozens of applications across all disciplines; designed sustainability with ideal mix of internal and external resources to maximize efficiency and minimize costs.Identified, analyzed, designed and implemented installation of all IT and security needs for new 96 bed skilled nursing home in Monroe, NJ.Directed IT assessment and conversion process during acquisition of 125 bed skilled nursing and acute care facility in Somerset, NJ. Directed HIPAA-HITECH initiative to identify and remediate deficiencies and gaps in technology and security processes.Implemented Answers on Demand (AOD), providing full clinical functionality and internal interfaces to marketing, admissions, billing and finance; as well as external interfaces to pharmacy and HIE Network (Jersey Connect). Implemented a major technology infrastructure and network initiative, building a reliable, secure and redundant environment over LAN, WAN and wireless networks. Projects provided a foundation to support 24/7 EHR operations while using only 45% of $1.15 million budget.

Managed team of analysts, programmers, and network administrator to launch systems that provided real competitive advantages. Systems and strategic plans impacted 125 users over a network of three sites and led to significant sales increases and cost reductions.Developed and implemented IT strategic plans in accordance with overall corporate goals. Excellent communication skills enabled executive management to easily understand alignment of IT and organizational goals.Key Accomplishments:Developed and implemented custom strategic systems that generated significant cost savings by streamlining core processes across sales tracking, order processing, warehouse management, inventory and asset tracking, and all accounting functions. System benefited all stakeholders – customers, management, sales, and office support.Developed Intranet site using SharePoint for company resource of shared forms, information, and announcements. Also established portal to online customer and sales stock inventories.