Facilities, energy and disposal management for all Ross and dd’s discount stores including HVAC, lighting, energy usage and procurement management, waste, vertical transportation, exterior signage, emergency response and other infrastructure items. Manage over 120,00 related work orders annually. Approximately 60M square feet over 2,100 locations. $160M expense and $20M in capital responsibility. Develop related expense and capital plans, forecasts and analyses for each business unit.- Implemented innovate waste management provider to all stores, including fullness monitoring of compactors to reduce pickups. Estimated net savings of $1.5M.- Developed HVAC health analytics in conjunction with BMS provider to proactively identify critical failures and dispatch technicians for repair without customer engagement.- Implemented automated work-order dispatch process for HVAC whereby issues route initially to ems provider for remote resolution, and then to technician if unresolved, resulting in 40% reduction in truck rolls. - Developed, in conjunction with Loss Prevention and Operations, enhanced multi-site disaster response communications and data sharing to improve recovery time.

- Led transformation of store ems monitoring and control, beginning with dial-up elimination, followed by identification and execution of new big-data EMS partner with net saving after fees of over $2M. - Implemented 3rd Party after-hours call center to simplify and improve store emergency handling, creating single phone # for stores contact and API interface providing both seamless 24/7 service and remote business continuity.- Implemented several system enhancements to CMMS system, including vendor ranking database resulting in streamlined work order dispatch and enabling enterprise-level vendor procurement, real-time aging reporting to improve response time, and dynamic lookup of problem type to improve work order entry accuracy at store level.- Outsourced utility payment to 3rd party provider, resulting in process improvements, enterprise-wide usage and rate access, CSR reporting capabilities and $500k in bill audit savings.

Facility Management, Procurement Enhancements, Network Engagement

Led North American Construction, Facility, and Utility operations managing $100M in capital, $38M in expense, 48 staff, 2,500 stores over several business units, and 1.1M sq. ft. of office space. Spearhead strategic planning, budgeting, and capital, expense, and organizational improvements to drive ROI across 6 prominent retail brands

Led Store Facility Management, Supplies, Utilities, Travel and Office Services for 2,500 U.S., Canada, Puerto Rico and Virgin Island stores over 5 business units and 1 .1M sf of office space, including cafeteria service for main campus. Managed $75M in expense, $6M in capital, and a staff of 67.

Manage $7M Store Supply expense for North American stores. Provide Procurement services to organization utilizing web based tool. Drive innovative procurement techniques. Identify qualified providers. Work with operating managers to drive value through vendor selection and implementation.

Direct operation of 24/7 POS Helpdesk call center taking calls from all global stores. Direct POS hardware depot repair and replacement of POS hardware for North American stores. Administer field repair service contracts and service levels.

Administer company wide Profit Improvement program.

Audit P&L, balance sheet accounts, leases and other sources to identify cash recoveries.

Oversee 24/7 POS Helpdesk serving all global stores. Manage two corporate facilities totaling 900k sf.

Direct utility services for 3,000+ North American stores. Execute lighting retrofits to improve light levels and reduce consumption. Procure electricity in deregulated markets.

Identify and implement Profit Improvement ideas.

Direct credit operations for 130 store regional division of Friedman's Jewelers. Included Compliance, collections, reporting, planning.

Manage new accounts, customer relations, bad checks and return validation call center taking over 10,000 calls per day. Administer lending compliance, service levels, staffing, budgeting and voice response unit functionality.

Identify and implement profit improvement ideas.

Manage Customer Relations call center taking 8,000 calls per day. Administer call routings, voice response unit functionality, staffing, budgeting, service levels

Design incentive programs to encourage sales associates to solicit credit applications. Audit 67 stores in southern CA for compliance to credit signage and solicitation policy.