Rabih Mansour work email
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Having more than 20 years of experience in telecommunications crossed between managing and delivering complex projects, services & technical fields of the global wireless industry with multinational and international companies (Mobinets, Newnet, NSN, Motorola, LibanCell, Norconsult and Alcatel) on different technologies and products (LTE, WIMAX, 3G, 2G and Fix). Having operator and vendor experiences including E2E System Engineering (SI), Managed Services, IT, Security, OSS, BSS, GNOC, G-Planning, NPO with a clear understanding of the Operators pains, my experience is utilized and not limited as experienced SME/Manager in OpCo Consultancy, System Architecture, Audit, Operational (Centralized Dashboards, RCA), Business Development, audit processes (Standardization: ISO, ITIL v3..), reduce churn (CEMs, Customer Satisfaction), decrease opex (PM, Resource optimization, tools consolidation and centralizations) and optimize the capex utilization (Asbuilt, NIS, ERP..)"KEY QUALIFICATIONS Managerial Experience:*Regional Director*Global Support & PS Manager*Account & Project Director*Country Manager (MS, PS, Care)*Network Planning and Optimization Manager (OD and IBS)*Handover & Exit Transition Manager (PPM & ITIL V3)*Operation and Business Manager*Quality and Governance Manager *IT & BU Manager – Managed Services*BU & IT Program Manager *Customer Program/Project Manager (PM) *OSP Project Manager – (PSTN and Fiber)Technical Experience:*Extensive exposure to OSS/BSS projects *NPO SME –MVIOS, OFDM/OFDMA Propagation, Interference & Spectrum Consultant*OSS SME – (GNOC) Setup, Administration, Fault, Network, & Performance Management*BSS SME – CRM, CEM, Provisioning, NIS, ERP. Converged Billing*Call Center SME – Telco – Setup, System and Processes*OSS/BSS Redundancy, Business continuity, Clustering and Disaster recovery SME*Systems & DB Administration (IT, Cisco “ID: CSCO10266839”) *Quality consultancy – ISO – (Revenue assurance, Security & auditing)-
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Director, Delivery - Digital Services -Khatib & Alami Nov 2015 - PresentRiyadh, Saudi Arabia
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Regional DirectorMobinets Mar 2015 - Aug 2015LebanonThe role involved me in developing sales strategy and Business Development plans meeting the organization targets and post sale execution of the various Mobinets/Partners solutions covering the verticals of OSS/BSS, VAS (Helpdesk, CEM, NIS, USSD, OTA, CT, USSD...) and PS verticals (including Business Continuity, Disaster Recovery, NIS and Network Planning consultancy and audit) by analyzing the Customer’s GAPs and needs proposing the best and unique solution targeting the needs.* Full ownership of accounts, understanding the Operator’s needs and tailored the solution to meet their targets* Lead Project Managers and SMEs to adhere to project budget, scope, design and schedule* Evaluate clients need vs the Company’s objectives to balances client satisfaction with company directives.* Coordinate and maintain services and supports contracts* Manage the financial and administrative account’s activities* Hiring, coatching and Mentoring role* Act As Single Interface with the CTO/CIO/CEO and MD levels -
Global Support And Qa ManagerMobinets Apr 2013 - Mar 2015LebanonThe role involved me in supporting the growth of Mobinets NEP and Value Added Services Products on a group level internally and externally covering the complete project/product life cycle: Product Inovation, Presales, Sales & Pricing, Customisation, QA, delivery (project management) and after sale services & solution support, Customer Satisfaction…* Supporting ongoing Product innovation and providing technical competency for new product development.* Frame agreements setup with HW/SW partners when possible and assure support SLA.* VAS Product Manager (USSD/ Prepaid/ and head of SWAT team.* QA Manager: Developing VTP (Validation Test Procedure) and conduct the functional and preacceptance testing simulating the solution under delivery, ensuring Gates delivery with release Management to GA - to ensure quality vs contractual delivery, evaluate risks together with the account/project leader(s) to initiate risk avoidance with mitigation plans when required. (QA)* QA Manager: Developing and excuting Dimensioning Stress and HA testing using Simuators at LAB side (SOAP G-Meter) and when possible real NE when available. (IN, CDRs, Ordering, BSS, CRM, CEM, USSD, CT, OTA, SMS..)* Provide onsite resource and remote technical assistance during Project implementation and manage localization to gain cost savings and achieve localisation advantage.* Assist in providing and coordinating remote & field service support and failure analysis training.* Initiates and assigns tasks, system enhancements, and production support within Mobinets (development, engineering, integration, product) departments for any matter related to Mobinets solutions.* Manage helpdesk to ensure that customer’s problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively.* Establish and monitor service level targets and measure performance against those benchmarks.
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Independent Telecom ConsultantFree Lancer (Self Employment) Oct 2012 - Mar 2013LebanonProfessional Service as E2E Independant Consultant for areas of Managed Services, Business Development, Operation and Transition.
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Services LeadNewnet Communication Technologies Feb 2012 - Sep 2012Bahrain* Managing the Services Sales related to Bahrain account (PS, Support and Integration lines of Business)* Business Development and managing sales related to Profession Services Line of Business. (Local, regional and Global) for Both Wimax and LTE technologies.* Business Development for Value Added Services independent of technologies such as M2M* Liaise with Local and regional Telecom regulatory bodies and other authorities in aspects related to license, spectrum, interference and others* Liaise with the SLT to set and agree on a short, mid and long term vision* Develop a Plan to meet these visions* Liaise with the SLT to set an achievable Scoreboard* Liaise with the SLT to set the acceptable Gross Margin watermarks* Liaise with the Sales team and equip them to achieve the set sale Target -
Ms Deputy Project Director –Npo & Care ManagerNokia Siemens Networks Apr 2011 - Feb 2012BahrainPosition: MS Deputy Project Director –NPO & Care ManagerAs part of the Managed of each managed services, an exit transition shall kick off prior to the exit date – I was managing the Handover and Exit transition on behalf of the MS Business Unit in addition to two main units the Network planning and Optimization and Care Unit.The job involves me in brief:* Business Development and Sales related to Services Lines of Business – NPO, PS & VAS* Managing the Network Planning and Optimization department, also leading the support team. * Business support - Quality and Governance Manager* Managing & ensuring smooth “Exit Transition” at the end of the BOT. -
Business Unit Manager - Managed Services -Motorola Solutions Jun 2009 - Apr 2011Bahrain* Governing and controlling the Managed Services & Systems in Operation – (KPI/SLA driven)* Ensuring Business strategy inline with the company vision.* Connecting processes and people in a complex process environment and across cultures* Working closely with people at all levels of the organization and facilitating the implementation of corrective action when applicable.* Working with the LO team and challenging them on how they use their analysis capability to ensure all Data Quality processes and procedures are "BEST IN CLASS"* Managing & ensuring smooth “Exit Transition” at the end of the Operation.* Customer Care Management: Managing SWAT and Handling Customer & Subs issues* Control & Manage all VAS (Value Added Services) & PS (Professional Services) related to Bahrain Account –NPO- Network planning and optimization -
It Program Manager – Managed ServicesMotorola Solutions Oct 2008 - Jul 2009Bahrain* Managing the Operation of the IT systems for the WiMAX network of Menatelecom within pre-defined KPIs and SLAs. * Weekly Interaction with the customer toward their network evolution and value added services* Assuring system readiness and business continuity within pre-defined KPIs and SLAs. * Liaise with the contracted third-party management for operation on behalf of the business unit* Taking responsibility of planning, staffing, budgeting and operations in the defined categories as per the business requirements, goals and objectives. The managed Systems under my responsibility consisted of :* IT: Billing, CRM, Orders, TTM, WHM & Whole Sale.* ERP: Based on MS NAV – Finance, P&L, HR , inventory & Retails.* SAG: Service Activation Gateway- Unified provisioning tool * MoL: Portal for Wimax subscriber’s management & online ordering.* MLP: Landing page for prepaid customers.
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Delivery Program Manager –WimaxMotorola Solutions Jun 2007 - Sep 2008Bahrain• Full responsibility to achieve the program objectives ensuring customer satisfaction• Develop detailed Scope, Resource, Cost, Schedule, Risk, Quality Check points and Contract Compliancy Matrix• Develop detailed Low Level Design and process ordering of associated inventories• Develop detailed resource matrix to ensure optimized resources utilization & compliance to time• Develop health check to ensure best practice and to optimize project performance• Deliver the committed Margin for the Line of Business Unit• Take on contract negotiation, compliancy and acceptance The job involves me in delivering the below systems for Menatelecom WIMAX project.* Voice Prepaid Class 4 & Class 5* Data Prepaid.* Portal for online ordering and subscriber’s managements.* Call Center & Help Desk based on Avaya and IBOSS.* ERP: Financial system.* NMS: Network Management system based on Motorola product.* SAG: Subscriber Activation Gateway, based on Motorola product.* IBOSS: CRM/TTM? IT system based on Motorola partnership product.* E2E integration with the overall subsystems of the WIMAX network.
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Professional Service ExpertMotorola Solutions Jun 2004 - May 2007UaeCovering: (unaffiliated TBU: Oman, Qatar, Yemen, Eritrea & Maldives)I was responsible to provide on ground and remote support to local engineers and to conduct special services when needed – Most of the provided services were related to network quality, audit, feature deployment and most important was the spectrum efficiency service using IOS for Motorola products and MVIOS for the multivendor. (Collect, analyze, benchmark, develop & implement the most effective frequency plans adopted to enhance the quality of the operator’s networks)Also the job involves me in:* Coordination, follow-up and adding values to specific RFQs and Proposals.* Supporting, coordinating, follow-up on specific GSM RAN projects related mainly to Motorola solutions and ensuring customer satisfaction.* Implementation, installation, upgrade, maintenance, operation, designing, commissioning, auditing, administering and consolidating the different fields related mainly to Motorola products/services (PoC, RAN, OMCR, NHA, IOS & MVIOS) from system, applications, operation and processes perspectives within the region.
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Senior Network Operation EngineerLibancell Jul 1998 - May 2004LebanonThe job involves me in the implementation, installation, upgrade, maintenance, operation, designing, commissioning, development and administering the different fields related mainly to LibanCell Network Operation Center (NOC) and to the 2.5G (GPRS), in addition to the managerial & supervisory tasks related to the NOC staff, the network was based on multivendor (Siemens for switching & SDH, Motorola for Radio/GPRS, CISCO for Networking, Metrica for Planning and others…)
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Engineer - Consultant RepresentativeDar Al Handasah Jul 1995 - Jul 1998Lebanon* Supervision of Civil works for the Local copper and Fiber Optic networks.* Supervision of Cable installations, Jointing, Terminations and Testing.* Supervision of Fiber Optic Installations, Jointing, Terminations and Testing.* Full responsibility for the technical acceptance of the installed network.* Preliminary and Final Design approval for the Local and Fiber optic network.* As built design approver. -
Field EngineerAlcatel Integration Services Nov 1994 - Jun 1995Lebanon* Responsible for deployment of Copper and Fiber cabling.* Responsible to deliver the design and update the ASBUILTS* Installation and Commissioning of the exchanges MDFs* Responsible to conduct the acceptance certification under the contracted SLAs and KPIs.
Rabih Mansour Skills
Rabih Mansour Education Details
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Lebanese UniversityTelecommunication And Computer -
Lycée PascalMath
Frequently Asked Questions about Rabih Mansour
What company does Rabih Mansour work for?
Rabih Mansour works for Khatib & Alami
What is Rabih Mansour's role at the current company?
Rabih Mansour's current role is Digital Services.
What is Rabih Mansour's email address?
Rabih Mansour's email address is ra****@****ail.com
What schools did Rabih Mansour attend?
Rabih Mansour attended Lebanese University, Lycée Pascal.
What are some of Rabih Mansour's interests?
Rabih Mansour has interest in Health.
What skills is Rabih Mansour known for?
Rabih Mansour has skills like Open Source Software, Vas, Telecommunications, Managed Services, Bss, It Service Management, Operations Management, Program Management, Project Management, Wimax, Lte, Npo.
Who are Rabih Mansour's colleagues?
Rabih Mansour's colleagues are Alaa Eldein Eisa Yousif, Sanju Sn, Mahmoud Mansour, Pm, Technical Office, Silalipi Dash, Mostafa Ismael, Hossam Roshdy, Mohamed Hajjchehade.
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Rabih Mansour
Greater London -
Rabih Mansour
Head Of Solution Architect & Pm Unit At Oplee "Vcix Datacenter, Vcap-Dtm , Vcp-Dw2020"Lebanon1hotmail.com
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