Mark Graves, Ctdp Email & Phone Number

Stoney Creek, Ontario, Canada

Hired to rapidly create and implement a comprehensive training infrastructure for a company undergoing transition. Utilize industrial training systems like Structured On-the-Job Training (SOJT) and SME-led Job Instructions to upgrade skills and tools in two years successfully.• Developed a comprehensive training infrastructure for factory and field transformer repair technicians, overcoming resistance from management and outdated skillsets among the workforce.• Led the design and execution of a dynamic training program addressing the diverse needs of both field and factory employees, resulting in enhanced skill proficiency and productivity.• Streamlined eLearning creation, migration, and LMS administration while managing technical transformer skills certification and nationwide soft skills training management.• Pioneered the development and implementation of Job Instructions for Structured On-the-Job Training (SOJT) within the ITM transformer quality model, optimizing training infrastructure in a lean manufacturing environment.• Transformed outdated technical work instructions into a visual and video-based training system, significantly enhancing workplace learning efficiency on the factory floor.• DDI certified master trainer teaching Communication, Coaching, and Conflict Management plus 30 other leadership soft-skills courses to employees and leaders Canada wide• Established a comprehensive transformer electrical testing internal certification program within one year, including assessments and Train the Trainer SME training, effectively enhancing workforce expertise.

Stratford, Ontario, Canada

This is my part-time hobby work jam. I am a certified bicycle mechanic from Barnett Bicycle School and this gives me a vent to my desires and passions. I am also now certified in the following: racquet stringing, ski and snowboard tuning using a Wintersteiger, binding certified for five ski/snowboard manufacturers and a certified skate technician for sharpening and binding/riveting. Everyone needs something they do for fun and passion. Baby this is mine!

Toronto, Ontario, Canada

Contracted to consolidate three outdated LMS platforms into Absorb within six months, migrating data and course integration and updating obsolete SCORM files to current standards.• Implemented a data transfer architecture and efficiently managed the administration of 8,000 users upon successful integration into the Absorb LMS.

London, Ontario, Canada

Implementations and Training SpecialistResponsible for new software implementations and training of the various software platforms using in person and online methods. - Learned and trained the various software platforms in the Quorum suite- Through relationship management implemented the software into new customer automotive dealerships- Implementation of software training from development through facilitation- Creation of training and software documentation. Knowledge base management of documents into the new LMS

Cambridge, Ontario, Canada

Lead learning and development projects from inception through implementation to optimize talent management, enhance employee engagement, align with organizational goals and support continued growth.► Managed up to 5 projects at a time for the L&D team with budgets up to $100K► Redesigned the curriculum for the recovery department into a more experiential “stratified learning journey” tailored to what employees need to get off to a fast start and remain successful, instead of an immediate information dump► Improved new hire accuracy and slashed time they needed for auditing by two months► Created and implemented a new calendar system for room and trainer bookings, which saved 10 manual hours each week, eliminated duplicate bookings and generated an estimated $14K in annual savings► Utilized Articulate and Absorb to design and manage eLearning programs► Championed a focus on producing and distributing micro-learnings to quickly fill knowledge gaps among team members► Developed new training initiatives to educate employees on emerging technology in a learning style using ScreenCast-O-Matic and Adobe Captivate for screen captures► Collaborated with Instructional Designers and cross-departmental teams to re-imagine career paths► Began steering the implementation of Confluence as a more efficient knowledge base platform► Served as a key change agent, encouraging teams to interact more effectively and building a culture of excellence

Sudbury, On

Overhauled an underperforming training department into a thriving one by performing an in-depth SWOT analysis and then using insights to recommend a tactical plan to support the organization.► Mentored a team of 5 direct reports while managing a budget of $1.5M► Identified a broken communication structure from a siloed organizational structure and worked to break down barriers► Instilled hope on the team and across the organization that a positive working environment was possible

All Over

Managed talent acquisition, firing, daily management, training, project oversight and communications initiatives for the high-performance IT team that supported the entire North American central region.► Oversaw up to 5 projects at a time with budgets up to $200K as part of a multi-million-dollar portfolio ► Trained on-site and remote IT professionals working at 75 sites, and managed 30 employees directly ► Created and implemented individualized training plans to effectively bridge technology support with business development► Grew mobility fleet from 200 devices to over 1,400 devices while cutting costs by 35% per contract cycle► Saved $2M in two years by leading the transition from analog-based CCTV to global digital arbitration and IP-based solutions; Managed training and documentation, actively overcoming audio and video challenges► Recognized as SME for IT projects, earning reputation for high quality, timely, relevant change management initiatives

Indianapolis, Usa

Managed talent acquisition, firing, daily management, training, project oversight and communications initiatives for the high-performance IT team that supported the entire North American central region.► Oversaw up to 5 projects at a time with budgets up to $200K as part of a multi-million-dollar portfolio ► Trained on-site and remote IT professionals working at 75 sites, and managed 30 employees directly ► Created and implemented individualized training plans to effectively bridge technology support with business development► Grew mobility fleet from 200 devices to over 1,400 devices while cutting costs by 35% per contract cycle► Saved $2M in two years by leading the transition from analog-based CCTV to global digital arbitration and IP-based solutions; Managed training and documentation, actively overcoming audio and video challenges► Recognized as SME for IT projects, earning reputation for high quality, timely, relevant change management initiatives

Steered the implementation of IT projects to business units across Canada, handling scope definition, resource allocation, timeline development, stakeholder expectations management, vendor relations, go-live support and training.► Designed solutions and led rollouts that aligned with the overarching business strategy► Delivered engaging on-site end-user training with a focus on optimizing education and learning retention

Spearheaded a corporate-wide implementation of new processes that directly affected ancillary services sales and e-business.► Increased sales 10% through online dealers, equating to over $2M within the first year following implementation► Oversaw compliance of operations, devising standard processes and monitoring effectiveness through post go-live support

Canada

Supervised IT personnel, processes, and solution implementations on behalf of Canadian Vice President.• Fused technical expertise with project management skills, leading cross-functional teams through delivery of wide range of multi-phased applications, software, hardware, and support projects.• Collaborated with Canadian Vice President to plan and execute e-business implementations across country, translating business requirements into structured rollout plans and managing implementation processes.• Steered the company’s migration from an outdated method of tape-based recording of auctions to a sophisticated digital arbitration system, personally leading the design, development and documentation of the new system, deployed to 50 Adesa sites in the span of two years.• Through strengths in IT and the business managed and created solutions for security, phone system, efficiencies in process and CRM. The result was cost savings and more effective business efficiencies.

Master'S Degree, Journalism

B.A., English And History

Master'S Degree, Pastoral And Counseling