Manager of Portuguese Market Operations.Focused in efficiency, financial and operational KPI's.Always looking forward to new business, but also promoting new approaches to the market to current clients.Setting up the outsourcing business strategy in complete alignment with the values of Intelcia.

Responsible of managing a business area targeted to develop BPO solutions specialized in CCand Retail, in the Telco industry, with a total of 6 CC sites and 31 Retail Stores spread all overthe country.I also have the responsibility to ensure the commercialapproach, managing active clients and new business prospection, always guaranteeing theachievement of efficiency and profitability ratios and kpi´s setting and monitoring.Definition of the outsourcing business strategy in complete alignment with the goals set by thecompany.In a dynamic sector such as CC, quality and continuous improvement and the effectiveoperational steering of the teams were also one of my main priorities.

Gestor de customer care na área de Telecomunicações na vertente operacional e financeira.Competências desenvolvidas na gestão e coordenação de equipas nas vertentes de gestão direta e gestão de partilhada.Senior Manager in Costumer Care focused in Telecommunications with financial and operational control. Skills developed in team management and coordination in direct and shared management

Coordenador operacional na área de Telecomunicações.Competências desenvolvidas na coordenação direta de equipa, principalmente na vertente de desenvolvimento de equipa, melhoria operational e focus no cliente final.Operational coordinator in telecommunications. Skills developed in direct coordination team, especially in the team development component, operational improvement and focus on the customer.

Trainee integrado nas Operações de Field Force.Competências adquiridas sobre as tecnologias utilizadas na Portugal Telecom especialmente na tecnologia FTTH, tendo desenvolvido competências na gestão de projetos.Trainee integrated into the Field Force Operations. Skills acquired on most of the technologios used in Portugal Telecom especially in FTTH technology, having developed skills in project management.