I’m Raymond Matining, your IT Helpdesk Engineer.I have experience as an IT Helpdesk Engineer and am working towards furthering my career in Information Technology.My colleagues describe me as a collaborative diligent worker, customer-focused, and an innately curious learner.I'll bring a positive attitude, a growth mindset, and a drive to contribute to your team!𝐈𝐓 𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬• Gaining experience in an Information Technology Helpdesk Support internship𝐑𝐞𝐥𝐞𝐯𝐚𝐧𝐭 𝐈𝐓 𝐒𝐤𝐢𝐥𝐥𝐬• Providing remote and in-person technical support to end-users • Troubleshooting hardware and software• Help desk ticketing system experience using mojohelpdesk• Operating systems knowledge (Windows)• Basic networking (TCP/IP, DNS, DHCP)• Basic cybersecurity understanding𝐓𝐞𝐜𝐡 𝐒𝐭𝐚𝐜𝐤 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞• Active Directory• Windows 10• Microsoft Azure• Virtual Machines• Windows Server 2022