Richard Matsko Jr. Email & Phone Number

Remote

Houston, Texas, United States

• Worked closely with technical subject matter experts (SMEs) to design and develop training content
• Designed and developed course materials including instructional design, student and instructor guides, hands-on exercises, and interactive learning scenarios
• Created and conducted over 70 training sessions for internal associates and external clients on Reynolds and Reynolds proprietary software
• Acted as management overview implementation liaison for dealerships across the US
• Attended intradepartmental classes and providing constructive feedback
• Developed Extensive knowledge of Microsoft Office applications, document management systems, computer hardware functions, PC operation, and a range of Reynolds and Reynolds software applications

Chesterfield, Missouri

• Managed ~250 PACP, IT Pipes, Granite XP, and Pipetech client databases using Microsoft Access/Excel
• Completed and processed 160 client projects grossing approximately $80M total
• Teamed with Project Leads to develop program progress, including scheduling, resource management, and project deadlines
• Redeveloped and implemented client project submission to save company time and resources
• Reconstructed project databases to ensure maximum progress and resource usage
• Conducted full training of three employees to ensure understanding of client submissions

Chesterfield, Missouri, United States

• Observed, managed, and problem-solved stationary and mobile fleets of more than 400 units in Telogis/Verizon Connect
• Communicated with team, management, and independent contractors
• Developed a communication path with regional offices to ensure client needs were updated and completed with 100% accuracy
• Received praise from corporate on numerous occasions for above and beyond performances
• Restructured chain of communication to reduce project completion time estimates