Enterprise Software Expertise - I primarily support Hitachi Lumada, which features an HTTP-based RESTful Web Service API built on the Swagger framework. I also support legacy ABB products, including Asset Suite, Ellipse, and eSOMS.Lead Writer - I am currently the lead writer for 13 Lumada modules and various one-off projects. Lumada is primarily used by the power generation and distribution verticals. I work with multiple teams in the U.S., Poland, Australia, and India, to maintain HTML5, PDF, and Word deliverables for end users, system administrators, and technical support teams. I also support the editing and testing of training simulations and translation projects.Also currently working on the conversion of 10,000+ documents from the Author-it tool to MadCap Flare.Content Specialization - I am proficient at presenting highly technical content to a broad range of audiences, from system administrators to end users. My primary duties include ensuring the clarity, consistency, and technical accuracy of content.Training Experience - I create and maintain internal training documentation for new hires. Additionally, I provide training and mentoring as they learn to use tools such as Flare, Jira, Confluence, and Sourcetree. I also review their work in order to comply with internal writing style and editing standards.

Enterprise Software Expertise - I primarily supported OpenText Exstream, a Customer communications management (CCM) tool that is typically used to generate one-to-one personalized customer documents that include targeted marketing content, such as a cell-phone bill. I produced user documentation, maintenance release notes, knowledge articles, and other support documents. Collaborated with the Product, Development, and QA teams in an agile environment.Consistent Performer - I routinely completed deliverables within non-negotiable scrum deadlines. My primary responsibilities included support for three 10,000-page sets of end-user PDFs.Experienced Managing Diverse Tasks - I was responsible for specifically-requested point releases, as well as routine monthly and quarterly updates. I concurrently supported multiple release versions of OpenText Exstream, using different authoring tools for each release. For example, MadCap Flare for version 8.0, FrameMaker for version 7.0, and Arbortext for version 6.0. I also used RoboHelp for other projects, as well as CMS and versioning tools such as Vasont and Tortoise.

Supported six HP Exstream Client Executives, covering multiple verticals in the U.S. and Canada, such as Financial Services, Public Sector, Healthcare, Insurance, Print Service Providers, Telecom, and Utilities. Completed extensive and on-going sales training, industry research, and pipeline and lead tracking.Exceeded 105% of quota for 2009 and 2010. Organized sales events in FY2009 with 128% of targeted attendance.Developed working knowledge of the HP Exstream Design & Production software solution; successful in building applications from scratch and demonstrating the software.

Directed sales to 500+ accounts.Earned number 2 sales ranking for Atlanta as a 100% commission sales executive, exceeding more than 115% of quota.

Lead generation for the sales of networking hardware and IP phone systems. Supported a $3.4M quota for FY2006.Top performer with 100% incentives earned FY05Q3, FY05Q4, FY06Q1.Trained for Cisco certifications including CSE, CCNA, & CCDA.

Managed sales of industrial fabric fusing, dye-sublimation heat transfer, and laundry pressing equipment. Directed sales teams for the U.S. and Latin America, and responsible for implementing marketing and website development.Managed spare parts staff to 9% sales increase in FY2003, utilizing targeted marketing campaigns.Increased profitability by 8% through aggressive telemarketing, costing analysis, and pricing restructuring.Increased sales to Latin-America, as the primary contact for Spanish-speaking distributors, customers, and prospects.Developed www.aitequipment.com, using FrontPage and Adobe Photoshop.Created all marketing media including print advertising, brochures, videos, and multimedia.Led inside sales department, and export sales to Latin America. Also responsible for marketing plans, IT, and website development.

Lead contact for international customers and distributors.Produced print advertisements, brochures, videos, web site, press releases, and photography. Published technical manuals in English, Spanish, and Brazilian Portuguese.Led global expansion of product line through on-site sales presentations, machinery installations, distributor development, and customer training in the U.S., Brazil, Guatemala, Honduras, Mexico, Puerto Rico, and South Africa.