During my career at DAR AL TAMLEEK as a System Development Manager, I manage IT operations for software, infrastructure, security, backup, and recovery within department with an aim to streamline operational activities. I ensure development and maintenance of key-backend loan calculation as well as implementation of decision tools for key business intelligence reports. I direct IT teams and deliver support in formulating effective solutions to optimise mission-critical business processes. Also, I enforce IT policies/procedures and steer projects, such as system enhancements/upgrades, company website, and automated mortgage decision engine according to organisations’ guidelines and SAMA regulations as well as system generated contract documents for company and sister companies. A few key achievements in this tenure include: ~ Supervised calculation of dynamic mortgage servicing rights revenue, constituting 95% accurateness against outsourced evaluations. ~ Automated legal loan contract documents by 95% to comply with Saudi Central Bank SAMA.

I joined SAUDI BUSINESS MACHINES (SBM) in 2008, I was tasked to spearhead technical teams and provide support in achieving organizational project goals as well as complete SmartPlant QA-Tools/KPI systems projects for Saudi Aramco. I assessed performance of team members and delivered training as per requirement. I increased service availability by identifying and resolving redundant issues. I managed projects, ensured compliance with Saudi Business Machines PMO standards, and opponent company project standards/procedures. Also, I effectively completed projects within timely and budgetary constraints. The following are highlights of the value I brought to SAUDI BUSINESS MACHINES (SBM): ~ Headed three projects for Saudi Aramco with total value of 1.8M Saudi Riyals. ~ Secured and led the execution of 0.5M Saudi Riyals as change requests.

As a Senior System Developer and Development Team Leader, I oversaw SQL server management to ensure smooth functioning of operations. I led development team and established training programs to maximize individual potential. I resolved and mitigated impeding technical issues by executing root cause analysis and effective troubleshooting techniques. A few key achievements in this tenure include: ~ Managed Medpoint Hospital project regarding management system implementation for eight hospitals in Lebanon and designed interfaces for six laboratory medical test machines. ~ Automated system upgrades deployment and mitigated upgrade errors/downtime by devising optimized tools. ~ Optimized database performance of billing and patient reports by 50% to 80%.