Robin Rivera Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

Clermont, Florida, United States

Groveland, Florida

Orlando, FL

• Supervising the day-to-day operations of 4 outlets: bar, restaurant, Freshbites, & platinum-exclusive MClub: scheduling, attendance, tip-outs, closing out the night for Night Audit
• Oversee Bar & FOH operations, ensuring Brand Standard Audit Standards are being practiced
• Present on the floor especially during peak times; fast, friendly, & professional service to guests at the bar & tables
• Assist Manager in interviewing, training, & scheduling of associates, while honoring forecast and associate requests
• Tips, payroll, and attendance
• Assisted in transition of restaurant management by acting as temporary Department Head for Food & Beverage while waiting for the start of new Restaurant Manager (August - December)

Orlando, FL

I joined the team as a Front Desk Agent. I first started off as "The Voice" of the B, spending a month as a PBX operator. After this, I was finally at front desk as an agent. After 1 month, I was promoted to reservations where I was taking care of not only transient reservations but coordinating rooms for groups coming in as well. As a Reservations/Groups.

Orlando, Florida Area

-rotated through front-of-house positions to ensure awareness of how each position contributes to the success of the restaurant as a whole-As a host, managed telephones, reservations on OpenTable, assisting FOH & BOH in any way, maintained cleanliness of restaurant-As a server: described menu to guests with a genuine passion for the brand, made.

-Handled 1-2 sections out of 8 in a 12,500 sq. ft. pool deck including service to 12 cabanas-In partnership with Recreation department: --Maintained cleanliness of entire pool area --Quickly ensured guest safety & carried out protocols for hurricane season & storms

Based on my F&B background, my manager gave me the opportunity to oversee & supervise the Fields Ultimate Lounge - a private dining room for season pass holders of the Orlando Magic team. I filled in wherever help was needed whether that was taking drink orders from the guests, manning the host stand, or bussing tables (which I did most especially when we.

-Ensured guest satisfaction while maintaining a 7-10- table section, contributing up to $1400 in sales per shift -Voluntarily helped both front & back- of-the house Host, Expeditor

-Ensured guest satisfaction while maintaining entire patio of 8 tables-Because of Florida rains, I voluntarily helped servers, cooks, host, and bartender as a float

• Working at the rides and venues
• Loading and unloading guests from an attraction
• Operating sophisticated ride systems
• Handling the evacuation of an attraction when necessary
• Monitoring Guest flow and providing a safe Guest experience
• Cleaning areas surrounding attractions

Bachelor’S Degree, Event Management

Associate Of Arts (A.A.), General Studies