Robert Bryan Email & Phone Number

Rockledge, Fl, Us

Radnor, Pennsylvania, Us

Executed complex test scripts while recording results and troubleshooting defects.

I had an illness that is now resolved, so I am eager to return to work.

Blue Bell, Pennsylvania, Us

Created an innovative developer portal with API documentation and developer tutorials. Opened new markets by translating complex clinical submission analysis into plain language for non-native English speakers. Kept all published documentation accurate and up to date with JIRA and Confluence. Advised clients and customers on how to use the service. Prepared instruction manuals and technical reports. Conferred with clients regarding theme and type of arrangement of written materials. Wrote employee orientation and training material for new developers. Revised reference material for correct grammar, punctuation, and spelling.

Designed, developed, and coded a workflow automation system with Git, Python, Postgres, JavaScript, Selenium, JIRA, Confluence, and Tesseract. Analyzed technical data, designs and preliminary specifications in the development of the workflow automation system. Maintained daily work logs, reports and files. Prepared instruction materials. Used field notes from technical drawings to write documentation for computer programming. Clarified progress of system development using Agile methodologies. Used Adobe Acrobat, Captivate, Dreamweaver, FrameMaker, Illustrator and RoboHelp. Partnered with Operations and Manufacturing to write user guides, troubleshooting manuals, and operational documentation for a new generation of gas chromatographs using Frontpage and DITA. Created effective training documents, presentations, videos, and quick reference cards for lab hardware. Distinguished details in graphic arts material to write user guides. Edited material written by others.

Durham, North Carolina, Us

Wrote all technical documentation for an enterprise-class SaaS platform from scratch. Communicated technical information to clients and colleagues. Designed, wrote and maintained a context-sensitive online help system in WordPress. Created and led a successful Customer Support team with ITIL-based management processes. Met with customer representatives to confer on a weekly basis. Led client relationship management and client success efforts. Delivered Root Cause Analysis reports under short timelines and urgent pressure. Worked with leadership to write CAPA documents after Operational events. Wrote data center reports by conferring with vendors. Monitored contract performance with clients, then requested reports and records to drive customer satisfaction. Maintained balance sheets for support desk budget management. Wrote sales and informational speeches for marketing. Contributed to the RFP response and SOW authoring processes by clearly and accurately documenting our service capabilities. Developed a new set of forms for customer support in SharePoint.

Mumbai, Maharashtra, In

Drastically reduced deployment failures by documenting, communicating, and enforcing ITIL best practices. Collaborated with management, users, and IT SMEs to write IT policies and procedures. Compiled information through interviews with IT staff. Became a service SME by reading schematics, specifications, and technical drawings. Maintained the team calendar, work assignments, and shift logs. Developed an IT Service Catalog to measure and clarify the value IT provided. Wrote Change Orders (CO), Statements of Work (SOW), Performance Work Statements (PWS), and Statements of Objectives (SOO). Observed production, experimental and developmental activities. Interpreted technical information for written material support and publication through MadCap Flare. Understood service and repair manuals. Conferred with Engineering, Technical, and manufacturing personnel. Overhauled DevOps documentation to make it clear, concise, and accurate.