Site Business Continuity ManagerJanuary 2019 – PresentResponsibilities: Overall governance of Business Continuity Management System aligned with the policies and objectives of the business and reviewed and aligned with the leadership team. Serves as Crisis Management coordinator, making sure that Top Management is well informed of the contingency situation to help them on making sound decisions. Accomplishments:- Zero major non-conformance during compliance audits by… Show more Site Business Continuity ManagerJanuary 2019 – PresentResponsibilities: Overall governance of Business Continuity Management System aligned with the policies and objectives of the business and reviewed and aligned with the leadership team. Serves as Crisis Management coordinator, making sure that Top Management is well informed of the contingency situation to help them on making sound decisions. Accomplishments:- Zero major non-conformance during compliance audits by ensuring 100% completion of required activities, templates, process, reports and documentations deployed across the organization.- Zero penalties during major outages due to the organization preparedness.- Zero additional expense in IT infrastructure and facility for the business recovery plan by maximizing current setup and resources that are readily available for the business.Capacity ManagerJanuary 2019 – PresentResponsibilities: Overall governance of Capacity Management for the center providing the seats utilization related data and recommendations to maximize available space with minimum to no additional expense to the organization.Accomplishments:- 100% seat utilization based on the set seat to headcount ratio.- 100% availability of seats to cater forecasted growth of the center. Show less

Responsibilities:Overall governance of business continuity management system aligned with the policies and objectives of the business and reviewed and aligned with the leadership team.Accomplishments:- Zero major non-conformance during customer based audits by ensuring 100% completion of required activities, templates, process, reports and documentations deployed across the organization.- Zero penalties during major outages due to the organization preparedness.- Zero… Show more Responsibilities:Overall governance of business continuity management system aligned with the policies and objectives of the business and reviewed and aligned with the leadership team.Accomplishments:- Zero major non-conformance during customer based audits by ensuring 100% completion of required activities, templates, process, reports and documentations deployed across the organization.- Zero penalties during major outages due to the organization preparedness.- Zero additional expense in IT infrastructure and facility for the business recovery plan by maximizing current setup and resources that are readily available for the business.Trainings and Certifications- ISO 22301 BCMS Lead Auditor Training and Certification, May 2017- ISO 27001 ISMS Lead Auditor Training and Certification, May 2017- ISO 22301 BCMS Lead Implementation Training and Certification, June 2016 Show less

Responsibilities:Overall governance of business continuity management system aligned with the policies and objectives of the business which is compliant with ISO 22301 standard and reviewed and aligned with the leadership team.Accomplishments:o Zero major non-conformance during ISO and customer based audits by ensuring 100% completion of required activities, templates, process, reports and documentations deployed across the organization.o Zero penalties during major outages… Show more Responsibilities:Overall governance of business continuity management system aligned with the policies and objectives of the business which is compliant with ISO 22301 standard and reviewed and aligned with the leadership team.Accomplishments:o Zero major non-conformance during ISO and customer based audits by ensuring 100% completion of required activities, templates, process, reports and documentations deployed across the organization.o Zero penalties during major outages due to the organization preparedness.o Zero additional expense in IT infrastructure and facility for the business recovery plan by maximizing current setup and resources that are readily available for the business.Trainings and Certifications ISO 22301 BCMS Lead Auditor Training and Certification, May 2017 ISO 27001 ISMS Lead Auditor Training and Certification, May 2017 ISO 22301 BCMS Lead Implementation Training and Certification, June 2016 Show less

Responsibilities:Overall governance of the organization asset, procurement, seat capacity, and IT and facility escalation management. Responsibilities include but are not limited to ensuring that the business has the right type of equipment, the right number of seats, a sound IT infrastructure, and right facility deployed and used by the employees in order to support the customers.Accomplishments:o Zero delay in purchasing and deployment of assets required by to support the… Show more Responsibilities:Overall governance of the organization asset, procurement, seat capacity, and IT and facility escalation management. Responsibilities include but are not limited to ensuring that the business has the right type of equipment, the right number of seats, a sound IT infrastructure, and right facility deployed and used by the employees in order to support the customers.Accomplishments:o Zero delay in purchasing and deployment of assets required by to support the business based on growth forecast.o 100% tracked assets (new, deployed and returned) to maximize its use.o 100% seat utilization based on the set seat to headcount ratio.o 100% availability of seats to cater forecasted growth of the center.o On-time go-live of new accounts and good customer satisfaction due to implementation of space special configuration required by the teams and customers.o Prevented unnecessary operational downtime due by scheduling the right timing for any activity of the support team.o Monitored and audited preventive maintenance covered by IT and facility team especially on key infrastructure which led to zero penalties due to service level agreement breach.o During major incidents, acted as escalation point of the business for any IT and facility related concerns, making sure that all key support personnel are on board to resolve the issue the fastest way as possible. Training and Certification ITIL Foundation Certificate in IT Service Management Training and Certification, July 2012 Show less

Responsibilities:Ensure all service level agreements are met for the supported customer. Performs WAN and VOIP deep technical support (incident, problem and change management).Accomplishments:o Developed and maintained change management process and templates to be used by the team to mitigate potential unnecessary issues during implementation stage which results to zero valid escalations.o Conducted trainings during new hire onboarding ensuring that all resources are… Show more Responsibilities:Ensure all service level agreements are met for the supported customer. Performs WAN and VOIP deep technical support (incident, problem and change management).Accomplishments:o Developed and maintained change management process and templates to be used by the team to mitigate potential unnecessary issues during implementation stage which results to zero valid escalations.o Conducted trainings during new hire onboarding ensuring that all resources are skilled to perform the job, and shorter learning curve.o 100% closure of major incident escalation within service level agreement with the customer due to provision of supervisory support to other teammates. Training and Certification Cisco Certified Network Administrator, March 2008 Show less

Responsibilities: Perform level 1, 2 and 3 support (incident and change management). Accomplishments:o 100% resolution of incident cases and completion of change implementation.