Gathered requirements for a low code/no code platform which replaces DocuSign to deliver an annual savings of $250,000Serving as both Scrum master and business analyst, coordinated the development and implementation of a physical asset management system to track/secure more than 6,000 field agent devices and monitor associated data usage/costsResponsible for the ongoing inventory management of all field agent devicesServing as the front-line Jira/Confluence administrator for Kemper Life, to reduce the request burden on the Jira/Confluence administrative team, escalating issues when necessaryCollect, submit, and track Kemper Life IT invoices for several vendors and licensesConducted data-driven analysis and provided associated recommendations to C-level management regarding an optimal device turnover replacement scheduleManaged the gathering, updating, and submission of internal and external audit requirements for 36 SOX security controls (from Oct 2018-Mar 2022)

Assist with new-client implementations of the following platform: PageFlex Storefront, OrderForge, Cumulus, and SquarespaceConduct software/solution demonstrations for prospective clients, and provide associated training for new and existing clientsProject management pertaining to new-business development, new-client onboarding, and updates to solutions for existing clientsMaintenance of business-to-business and retail e-commerce websitesCreation and implementation of web-to-print templates using PageFlex Studio and OrderForgePerformance of internal program analysis by gathering, analyzing, and interpreting data, in order to enhance utilization of technology solutionsAudit the functionality of existing applications and ongoing developments, to report bugs to developers using Jira and assure site qualityDevelopment and implementation of ERP solutionsProvision of technical assistance and support for internal customers

Project management for new-business development, new-client onboarding and other implementations Maintenance of business-to-business and retail e-commerce websites, and other technology solutions Implementation of business solutions, such as Approval Manager, Digital Asset Manager, and web-to-print platforms Creation and implementation of web-to-print templates using XMPie and InDesign Serve as an interdepartmental liaison for the development of new functionality and improved processes Test functionality of current and new development, to report bugs to developers and assure site quality Develop and implement training programs regarding new technology Coordination of direct mail and email campaigns Provision of technical assistance and support for internal customers

Prepared estate plans Coordinated a wide range of daily legal and support functions Processed commercial loan documents and real estate transactions, from contract through closing Assisted in drafting and reviewing real estate loan documents and other related documents including purchase and sale agreements, notes, guaranties, deeds, title commitments and policies, etc. Developed working knowledge of title search, title insurance, and surveyMonitored completion of conditions remaining after legal documents are fully executed

Monitored the entrance and departure of all persons, to guard and maintain security of premises Reported daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences Patrolled premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates Warned persons of rule infractions or violations, and apprehended/evicted violators Managed and monitored electronic security systems