Richard Burford Email & Phone Number

West Midlands

As a Customer Success Specialist at CA Design Services (CADS), I specialize in project managing the implementation of our flagship StoreSpace software, ensuring seamless integration and maximizing value for our clients.Key Responsibilities:Project Management: Lead end-to-end implementation projects for StoreSpace software, overseeing planning, execution.

Milton Keynes, United Kingdom

• Driving the successful implementation of multiple space optimisation projects including store and floor planning, category space maximisation, merchandise intelligent clustering, shelf planning (Microspace), shelf.
• Establishing a reputation for the development and maintenance of exceptional client relationships through the demonstration of adaptive communication and active listening skills to understand client objectives and.
• Ownership of complete project lifecycles including defining project scopes, process mapping, scheduling, resource allocation, budget controls, risk management and impediment mitigation, risk logs and document.
• Developing and maintaining detailed project plans to accurately monitor and track progress in line with agreed milestones and utilising appropriate tools and techniques to accurately measure and report project.
• Demonstrating excellent stakeholder relationship management skills to work with key project stakeholders including clients, project teams, internal resources and third party vendors.
• Pivotal member of the leadership team responsible for the largest implementation in the company’s history.

• Managed implementation projects with two high profile European clients successfully delivering in line with client specifications, timescales and financial parameters.
• Orchestrated a successful data conversion project for a key US account across 1600 retail store locations.
• Engaged with customer to ascertain key requirements and full project scope before designing and disseminating Scope of Work documentation to project stakeholders.
• Maintained transparent and informative communication throughout the project lifecycle to manage key milestones.
• Successfully implemented pilot in line with scope requirements and defined timeframes including the execution of end user training.

• Established and develop a high performance Consulting Services Team to support the delivery of Macro and Micro Space Optimisation solutions.
• Motivational Leadership of the team including work stream organisation and planning, performance management, training and development; utilised a collaborative management style to empower individuals to work towards.
• Spearheaded a number of successful Macro and Virtual Implementation projects for high profile global retailers including building various 3D client environments.
• Orchestrated a successful data conversion project for key US accounts incorporating 1250 store locations.
• Optimised an end-to-end training methodology to successfully manage and deliver implementations.
• Owned the Macro Space Optimisation Database and GUI Front End Solution incorporating input and output data integrations from multiple client systems to maintain macro and micro space optimisation solutions.

• Demonstrated exceptional CAD expertise to process retailer drawings and capture retail outlet designs.
• Contributed to the design of new in-house software and part of the testing team to ensure software suitability and proficiency to meet client expectations.

Birmingham, England, United Kingdom

• Promoted to Engineering Assistant after demonstration of excellent AutoCAD proficiency.
• Designed engineering processes, precision jig fixtures and designs to support engineering team.
• Managed tool order processes and delivered tenders for JIG quotations.
• Liaised with external vendors to build JIG fixture designs.
• Reviewed and updated tool shop processes to improve efficiency and quality controls.