Auto glass and Windshield Replacement company dedicated to fleets.

My own personal business which I grew ground up, mainly a computer repair and custom PC service/Telecom Consultant/ and networking company.

Major Accountabilities:• Maintain a safe distance between other vehicles when driving down the road to VSA.• Drive defensively. Obey all local traffic laws and speed limits.• Stage the vehicles in the appropriate area / lanes per your Shuttle van driver’s direction.• Parking vehicles on line, leave keys in vehicles, doors unlocked, windows, sunroofs closed, lights off, and seat covers on.• Maintain a clean car and work area.• Adhere to established quality, environmental local and safety standard.• Perform duties in other areas as required.

During my time at Best Buy I Provide personalized service and exceptional expertise for customers.Handled all aspects ofthe sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans andservice features.I always maintained my sales quotas above expectation and remained #1 sales in my department duringmy time there

My job duties are described below;1. Programming and script development for cellular handsets such as; *Huawei, Motorola. LG, Samsung, Kyocera,ZTE and others. Script Development for ACG carriers such as; Bluegrass Cellular, Cellcom, SRT, Thumb Cellular,Pioneer Cellular, Appalachian Wireless, Strata Networks, Cross Wireless, Chariton Valley, Chat Mobility, Custertel,NWMC, Copper Valley, Open Mobile.2. Employee training and delegating personnel tasks and daily goals.3. Developing project assessment plans for various incoming projects.4. Product Testing and Development for our premium accessory line.5. Creating QC guidelines to exceed customer satisfaction.6. Create solutions for the sales team in order to drive profits into a forward momentum.7. Provide customer support.8. Repair and maintain office and production computers.

1. Delegating work responsibilities to subordinates.2. Training and evaluating all employees thru quarterly assessments.3. Served as a technical escalation point for our customers and help engineers at various OEMs such as ZTE, LG,Samsung, and Motorola to resolve issues.4. Creating QC guidelines for handsets in roadmaps for various rural carriers nationwide.5. Innovated ways to increase productivity flows in our production department.6. Provide customer support.7. Maintain and repair computer and software such as MS Office, Adobe Creative Suite and other OEM proprietarysoftware.

1. Delegating work responsibilities to subordinates.2. Training and evaluating all employees thru quarterly assessments.3. Customer support specialist.4. Creating QC guidelines for handsets in road-maps for Verizon, Sprint, T-Mobile and various rural carriersnationwide (ACG Group).5. Computer Repair HW/SW. OS installations/MS Office and other programs.6. Communicate with sales lead teams to structure and support our customers with various wireless handsets.

1. Delegating work responsibilities to subordinates.2. Training and evaluating all employees thru quarterly assessments.3. Repair and replace computer systems when needed.4. Creating QC guidelines for handsets in road-maps for Asurion (a leading phone insurance company in the USA.5. Communicate with sales lead teams to structure and support our customers with various wireless handsets.