- Monitor and manage the AVD and Horizon VDI infrastructure for optimal performance.- Ensure that virtual desktop environments are accessible and responsive for end-users.- Address technical issues and incidents promptly, providing solutions to minimize downtime. - Coordinate with support teams to resolve end-user problems related to virtual desktops.- Regularly assess resource utilization and plan for capacity upgrades or optimizations as needed. - Forecast growth and scalability requirements for virtual desktop environments.- Implement and maintain security measures to protect virtual desktop environments from threats. - Ensure compliance with industry regulations and data protection standards.- Lead a team of technicians and engineers, assigning tasks and setting priorities. - Provide mentorship and support to team members, fostering their professional development.- Oversee migration and deployment projects from legacy VDI systems to AVD or Horizon VDI. - Develop project plans, set timelines, and track progress to completion.- Collaborate with cross-functional teams and departments to align VDI solutions with business needs. - Engage with vendors, staying informed about the latest virtual desktop technologies and best practices.- Monitor key performance metrics, proactively identifying and addressing performance bottlenecks. - Optimize virtual desktop configurations to enhance end-user experience.- Maintain detailed documentation of configurations, procedures, and troubleshooting steps. - Create operational manuals and guides for team members.- Analyze costs related to AVD and Horizon VDI operations and seek cost-saving opportunities.