Rachel Roach Email & Phone Number

Austin, TX, US

Austin, Texas, United States

Austin, Texas, United States

• Provided operational support to financial representatives by handling case notes, processing correspondence and maintaining client case files.
• Managed CRM and build proposals at the direction of financial representatives in preparation for client meetings.
• Onboarded new clients and prepared insurance policies for delivery.

Austin, Texas

• Functioned as corporate support for over 60 communities in the implementation of recruiting processes, recruiting resources, interviewing and hiring student staff.
• Assisted in developing and enhancing the process in which student staff are recruited, interviewed and hired, including but not limited to, creating marketing materials, content for recruiting brochures, flyers, social.
• Managed Jobvite ATS
• Launched corporate partnership with the Hi, How Are You Project to tackle issues of mental health among U.S college students and created a training curriculum for all American Campus staff members.

Austin, Texas, United States

• Supervised a staff of 15 Community Assistants including scheduling, training development and performance evaluations.
• Managed the daily operations of 11 apartment/dorm communities and acted as the General Manager in their absence.
• Assisted with the annual move-out/move-in (turnover) process, ensuring that all units are ready for move-in and the process is executed according to budget.
• Delivered unparalleled customer service to residents and parents.
• Coordinated daily social media engagement and monthly newsletter for residents.
• Responsible for after-hours on-call response.

Austin, Texas, United States

• Personally secured $1.2M+ in sales for a NYSE publicly traded REIT
• Direct experience with preparing lease contracts, customer service and problem solving
• Initiated sales traffic by participating in marketing events, housing fairs, open houses and other property events.
• Engaged with residents while serving as a resource for resident and parents concerning the property, the University of Texas and the City of Austin.
• Mediated resident/parent conflict; planned and organized monthly resident life events to create a respectful living community.
• Supported and abided by all ACC policies and procedures