InfraWare helps providers regain their voice. Solutions solve problems associated with providers performing their own documentation to meet meaningful use requirements - including reduced revenue, lower morale and higher risks - by providing a comprehensive ecosystem of mobile dictation solutions, EMR integration's and transcription service providers. "No-click documentation" allows providers to achieve meaningful use from dictation, see more patients, improve work satisfaction and reduce documentation risks.

Department head for all customer service functions within the organization. This includes direct management of global organization, client interactions, and interdepartmental projects.

Dimension X is a full service Advertising & Marketing firm.Some of our services include; Advertising - Branding - Strategy Development - Web Marketing Strategies - New Media - Public Relations - Design - TV/Video - Photography - Research

Responsibilities & highlights of myself as well as my leadership team include: Servicing 2 million business customers including 500 national accounts (i.e. GM, Abbott, UBS, etc.); Ensuring all inbound calls were consistently answered within :30 and employees were occupied 85% of the time; Leading national operational initiatives on behalf of the MW Area within Verizon Wireless; Working closely with HR on all payroll, leave, FMLA, employee feedback and other issues; Developing performance measurement standards for staff of 480 employees; Consistently leading all VZW Business Support Groups in efficiency and quality results; Implementing the Net Promoter Score measurement process to determine customer satisfaction results; Supporting an employee satisfaction focused environment; Resolving escalated issues for accounts ranging from personal to national sized businesses.Previous VZW positions include Project Manager, Call Center Operations Manager & Supervisor.