Robert Mccoll, Ficf, Ricp, Clu Email & Phone Number

Summerville, Sc, Us

New Haven, Connecticut, Us

New Haven, Connecticut, Us

I provide ongoing investment advisory services to retail investors pursuant to asset allocation “strategies” based on our asset allocation methodology.

Mooresville, Nc, Us

Primary owner of the relationship with Service Providers (SP). Managed service quality through regular interaction which includes job site inspections, SP meetings, business reviews and reviewing customer satisfaction metrics to ensure company quality standards are met. • Trained and rolled-out Installation Management System to 12 South Carolina Stores and 114 service providers (SPs).• Recruited General Contractors (GCs) for all 12 SC Stores for the rollout of Kitchen and Bath remodeling program. • On-boarded and trained new GC’s for new Kitchen and Bath remodeling program.• Met company goals on sales, expenses and overall turn times which supported market service growth of 11% in 2018.

Mooresville, Nc, Us

Oversaw teams which ensure Lowe’s maintains adequate Service Provider Capacity and provides content support for the entire Service’s Organization. • Oversaw the Content Team’s redesign of the FSM WorkSpace providing the field service managers (FSM) one location for all tools and processes which enabled the field to team to dramatically reduce administrative time and ensure they had the most up to date information. • Cleaned up 6400 Services links on Lowes.net eliminating old outdated documents and processes from use by stores.• Created and managed SharePoint for the Services team including providing support to the Regional SharePoint sites. • Directed the Operation Specialists expansion of Project Specialist Interior (PSI) program into 7 regions through identifying and surveying 5167 GC’s and on-boarding 1121 General contractors, enabling Lowe’s to increase sales by 400 million between 2015 and 2016.• Expanded repair coverage through on-boarding of 600 repair providers reducing our dependency on A&E Appliance Repair from 22% at year end of 2015 to 8.5%.• Created new reporting decreasing by 50% the turn time for updating insurance issues and reduced by 16% the system exceptions for repair providers, reduced average application timeline by 18%, and reduced the repair provider on-boarding time by 71%.

Mooresville, Nc, Us

Primary owner of the relationship with Service Providers (SP). Responsible for managing service quality through regular interaction which includes job site inspections, SP meetings, business reviews and reviewing customer satisfaction metrics to ensure company quality standards are met. Some key accomplishments include:• Acclimated installers to the new Central Production Office. • Implemented Provider Pool Strategy in three separate markets. Reducing coverage in flooring from 53 small companies to 5 large companies. This provided these markets with greater flexibility, improved customer experience and the most up to date technology.• Recruited General Contractors for each store in the Asheville market for new PSI program prior to rollout.• Designed and implemented expense training for stores in Market 833 resulting in the best installation expense average in the region.

Mooresville, Nc, Us

Responsible for achieving budgeted sales and margins in assigned areas. Responsible forensuring merchandising standards are maintained. Responsible for overall safety, security, supervision, training, mentoring, and scheduling of all assigned personnel. Support Store manager to ensure superior customer service is provided across store.

Mooresville, Nc, Us

Responsible for achieving budgeted sales, margins, and managing all expenses. 2nd in command in the store. Responsible for all store functions, activities and store employees. Ensures that customer service, merchandising , operational safety and security standards are met. Responsible for taking immediate action to correct any issues of noncompliance.

Mooresville, Nc, Us

Responsible for providing Superior Customer Service while achieving sales and margin budgets by managing the growth and profitability of retail and specialty sales initiatives (i.e. Special Order, Commercial and Installed Sales). In addition, responsible for managing all Sales Specialists' performance and work with employees to achieve individual and budgeted sales goals. Ensure maximum productivity by monitoring sales, payroll expenses, identifying sales opportunities, and setting the standard for providing exceptional service by interacting with customers.

Mooresville, Nc, Us

Responsible for managing daily operations of installed sales program. Coordinate and schedule installations. Train employees. Maintain Lead Management System. Resolve customer satisfaction issues. Ensure Installer jobs are ready for pick up and payments processed within 48hrs. Perform periodic site inspections to ensure quality installations are being performed.

Mooresville, Nc, Us

Responsible for assisting with installed sales including training associates, filling out paperwork, and following up with customers on their purchases. Provide quick responsive professional customer service.

Mooresville, Nc, Us

Theology

Education record

Bachelors, Computer Information Systems