Ryan Mccullough Email and Phone Number
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Ryan Mccullough personal email
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I specialize in implementing Customer Engagement Centers. From smaller 100 seat implementations with a focus on the Customer Experience and CSAT, to 10,000+ seat global, 24/7, high-volume call centers where agent efficiency is essential.My colleagues recognize me as the "go-to guy", always willing to help, and being a force multiplier. As a result, I am often given the most challenging projects.I am passionate about building high-quality, secure, scalable solutions, and my customers have very positive feedback about my work and how I conduct myself.
Salesforce
View- Website:
- salesforce.com
- Employees:
- 1
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Technical Architect DirectorSalesforce Aug 2022 - PresentSan Francisco, California, Us
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Senior Program ArchitectSalesforce Aug 2020 - Aug 2022San Francisco, California, UsLead enterprise architect for the largest Salesforce implementation in history!
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Director, Technical ArchitectPolsource Jun 2018 - Aug 2020Newtown, Pa, UsManage the America's region Technical Services department.Responsible for reviewing the technical architecture of all delivery projects.Resolving red account issues and transitioning project state from a red to green.Pre-sales, providing expert guidance and assistance during the sales cycle. -
Senior Technical ArchitectSalesforce Jul 2013 - Jun 2018San Francisco, California, UsHelped several customers implement Salesforce in their organizations, primarily Customer Engagement Centers.Performed an architectural assessment for a large Satellite TV provider in Europe. Their SI developed a solution proposal for migrating from their legacy system (Siebel) to Salesforce. I reviewed the proposal and provided recommendations in an architecture assessment document. Most of my recommendations were implemented, and have been recognized by all parties as essential to the success of the implementation.Implemented a Global, 24/7, omni-channel call center for FedEx. The solution involved deploying chat for 20 languages in 39 countries. As a result of my leadership in this project, FedEx presented me with the "Transforming the Omni-Channel Experience" award.Delivered implementations for customers in many verticals, including: Telecommunications, Energy, Financial Services, Wearables, Non-Profit, High-Tech, and Automotive.
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Technical ArchitectOracle Mar 2012 - Jul 2013Austin, Texas, UsReview technical designs for architectural soundness, security, scalability, and maintainability.Engage with customers early in the sales cycle to develop a technical solution to their requirements, guiding the overall architecture of the solution, and providing "level of effort" estimates.Work closely with other departments (Sales, Product Management, Product Development, Support) to drive product direction to meet customer demands.Liaison to Legal department to acquire approval to use 3rd party software (open source and commercial) in consulting projects. -
Technical ArchitectRightnow Jan 2011 - Mar 2012Bozeman, Mt, UsReview technical designs for architectural soundness, security, scalability, and maintainability. Engage with customers early in the sales cycle to develop a technical solution to their requirements, guiding the overall architecture of the solution, and providing "level of effort" estimates. Work closely with other departments (Sales, Product Management, Product Development, Support) to drive product direction to meet customer demands. -
Application EngineerRightnow Nov 2009 - Jan 2011Bozeman, Mt, Us
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Integration Tools EngineerRightnow Feb 2007 - Dec 2009Bozeman, Mt, UsDesigned a public API exposed as a SOAP Web Service, that is used by customers to make over 100 million API requests every month. Design, develop, document, and test a public API integration toolkit provided in .NET (C#), Java, and C++. Developed an automated test suite using the FitNesse/Fit acceptance test framework to automate testing of the API in all 3 languages.
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Sqa Automation EngineerRightnow Apr 2004 - Feb 2007Bozeman, Mt, UsMaintained and developed our automated framework libraries across multiple automation tools. Developed automation scripts using Rational Robot, Compuware TestPartner, and FitNesse. Administered QA CVS server. Architected and developed php pages to report on test coverage, status, and automation coverage for QA.
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Sqa Automation EngineerBiovia (Formerly Accelrys) Dec 2001 - Mar 2004San Diego, Ca, UsMaintained and developed our automated framework libraries for Segue SilkTest. Developed SilkTest Scripts to automate the testing of several applications developed using various technologies (C++ MFC, C#/.NET 1.1, Java, Perl CGI). Architected and developed a data driven automated test framework for multiple products in SilkTest. -
Contractor, Sqa EngineerPacketvideo May 2001 - Dec 2001San Diego, Ca, UsWhite Box Testing of a C++ API. -
Lead Automation EngineerEdupoint Oct 2000 - May 2001Leveraged Rational Robot to build a performance test suite.Worked with Linux, Solaris, Oracle, SOAP XML, Java, WebSphere management tools, Object Relational DB.
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Qa EngineerMotiva Oct 1999 - Oct 2000Helsinki, Southern Finland, FiMercury WinRunner, SQL Server 6.5 & 2000, Panagon & Mezzanine file repositories, AutoCad (13, 14, and 2000) & Mechanical Desktop, Informative Graphics Myriad Viewer and Red-Lining tool.
Ryan Mccullough Skills
Ryan Mccullough Education Details
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Coleman UniversityComputer Information Science
Frequently Asked Questions about Ryan Mccullough
What company does Ryan Mccullough work for?
Ryan Mccullough works for Salesforce
What is Ryan Mccullough's role at the current company?
Ryan Mccullough's current role is Digital Transformation Leader.
What is Ryan Mccullough's email address?
Ryan Mccullough's email address is r.****@****rce.com
What is Ryan Mccullough's direct phone number?
Ryan Mccullough's direct phone number is +1 415-901*****
What schools did Ryan Mccullough attend?
Ryan Mccullough attended Coleman University.
What skills is Ryan Mccullough known for?
Ryan Mccullough has skills like Xml, Soap, Saas, Software Development, Cloud Computing, Javascript, Php, Agile Methodologies, Soa, Mysql, Web Services, C#.
Who are Ryan Mccullough's colleagues?
Ryan Mccullough's colleagues are Harbani B., Sean Melvin, Ignacio Emanuel Martinez Ledo, Chandra Senghong, Vania Austin, Mba, Simone Cavalcante, Joshua D'antuono.
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