Robert Mcdonald, Pmp Email & Phone Number

West Chester, Pa, Us

Exton, Pennsylvania, United States

Exton, Pennsylvania, United States

My part-time role focuses on refreshing and retiring hardware across 3 different company locations in Chester and Berks' counties outside of Philadelphia, along with remote users across the U.S. Additionally, my duties include:Hardware lifecycle management: New hire laptops deployments; current employee laptop refreshesRetiring, cataloging, and recycling legacy hardwareEnd-user data migration and recoverySpecial projects from first/second line support-operations

United States

In collaboration with The Wistar Institute, my part-time role includes:•Developing project management module learning objectives for the forthcoming manual Business Foundations For The Life Sciences Industries•Articulating project management concepts and basics in plain-English for recent high school graduates and medical professionals integrating professional experience with business basics•Designing and defining the difference between project work and operations as structures for success

Delaware Valley

Remote

• Project Manager responsible for global enterprise data projects with budgets up to $450,000. Implemented data governance tool to support and enhance company as-is data systems. • Worked with data stewards to ensure country-specific privacy laws of GDPR, California CCPA, and China PIPL were obeyed for customer compliance per region.• Helped implement Informatica CLAIRE AI tool to improve data discovery speed and automate data custodial actions.• Managed global master data management (MDM) project to evaluate and examine external Master Data Management Tool to integrate into company data systems.• Led discovery phase to survey external MDM tools to improve data flows; aided improved flow of customer data to collate and cleanse across multiple records into single “golden record” accounts. • Managed reports and analytics workstream of company-wide Print project to deprecate legacy program Project Tracking. • Leveraged Atlassian Confluence daily for project communications, knowledge bases, and project artifacts.

Philadelphia, Pennsylvania, United States

• Provided Level II help desk support for global user base.• Served as project coordinator with program manager for company-wide shared drive migration to archive and migrate 228 TB of company data from on-site servers to Microsoft cloud product, SharePoint.• Led delivery team and department SMEs to organize, test, and move company data from legacy systems to single locations in SharePoint cloud source for immediate access and ownership.

Greater Philadelphia Area

Designed six-week, one-credit graduate school class MBA 592, Writing for Business, for twenty MBA students.Constructed week-to-week syllabus for students to utilize class readings, presentations, and assignments covering topics of close reading, grammar, style, and substance of common business writing documents.Managed weekly class group activities to promote collaboration between students, focusing on writing brainstorming, grammar editing, and rhetoric.Designed final semester-end class writing for business portfolio project; required students to create their own portfolio consisting of business writing documents in the form of email, resume, cover letter, and progress charts to map time worked.Texts used: HBR Guide to Better Business Writing (Brian Garner); Business Writing For Dummies (Natalie Canavor)

Greater Philadelphia Area

Provided remote and onsite hardware and software assistance to faculty, students, and alumni university members.Troubleshot and resolved networking and software deployment issues for multiple academic departments and visiting customers.Facilitated computer upgrades, maintenance requests, mobile device configuration, and implemented virus prevention methods for faculty and staff members as needed.Program skills: VMware Fusion, Oracle based products, Microsoft Active Directory, Avaya, Bomgar, and iSupport

King Of Prussia, Pennsylvania

Worked as customer advocate and client delivery associate to facilitate case management skills to nationwide insurance companies. My skills and duties included:Collaborated in conjunction with adjusters and nurse case managers to monitor injured claimants progress as they move through therapy from workers compensation benefitsClosely serviced insurance firm Gallagher Bassett in facilitating patient-therapist communication to insurance adjusters Served as Subject Matter Expert for insurance carrier Coventry Health Care to manage all billing inquiries

Bala Cynwyd, Pa

Worked on team of managers, bar tenders, servers and hosts to help maintain a clean and welcoming environment for customers; started as busser then promoted to server.Maintained organization of restaurant seating area clean and pleasant in a timely manner for incoming customers.Interacted with incoming customers and escorted them to an appropriate table for their party’s size.

Supervised 30 freshman residents daily in hall meetings, one on one agreements and provided them with university related information.Formed hall wide events for residents as a means of community building.Served as food fundraiser for once a semester building wide event for freshman residents.

Philadelphia, Pa

Worked in conjunction with asset management members to plan events, take part in management reviews and participate in summer intern workshops.Organized, designed and planned 15th Anniversary Neighborhood Networks Celebration in conjunction with HUD officials and asset management coworkers. Assisted in making phone calls to HUD properties to inform of new procedures.

Master Of Arts (M.A.), English In Literary And Cultural Studies

Thesis completed: Call Me Polyphony: Exploring The Carousel of Consciousness Through The Myriad Voices of Ishmael in "Moby-Dick"

B.S., Psychology

Custom minor in Professional Communication

High School Diploma