Ryan Morris, Shrm-Cp Email & Phone Number

Charleston, Sc, Us

Charleston, South Carolina, United States

I partner with organizational leadership to develop and implement HR strategies and initiatives aligned with business goals, including organizational development, performance management, and employee relations.

Charleston, South Carolina, United States

Charleston, South Carolina, United States

I spearheaded full-cycle recruitment efforts, including sourcing, interviewing, and negotiating offers for positions ranging from entry-level to leadership roles. That also involved managing candidate pipelines and our applicant tracking system (ATS) to ensure a seamless recruitment process and timely communication with all stakeholders. Lastly, I provided guidance and support to hiring managers throughout the selection process, facilitating effective decision-making and timely hiring.

As a Corporate Recruiter at Blackbaud, I aligned closely with hiring managers in Sales, Marketing and Education Services to recruit and onboard new team members nationwide. As the first main point of contact for candidates, it was my responsibility to represent the company values and ensure that the first impression they had of Blackbaud was a positive one. This was a responsibility that I took immensely seriously and I strived to ensure that the standards I set for myself were high and met… Show more As a Corporate Recruiter at Blackbaud, I aligned closely with hiring managers in Sales, Marketing and Education Services to recruit and onboard new team members nationwide. As the first main point of contact for candidates, it was my responsibility to represent the company values and ensure that the first impression they had of Blackbaud was a positive one. This was a responsibility that I took immensely seriously and I strived to ensure that the standards I set for myself were high and met. During my time, I recruited several high volume roles as well as niche roles with longer recruiting life cycles. Show less

As an Associate Account Executive, I partnered closely with 300+ customers in the nonprofit space to ensure that they had the right tools and capabilities in their Blackbaud subscription to realize their mission. My success in the role depended heavily on my ability to build strong relationships with key decision makers at my partner organizations and fully understand their missions and the hurdles preventing them from accomplishing that mission. I could also be relied on to navigate… Show more As an Associate Account Executive, I partnered closely with 300+ customers in the nonprofit space to ensure that they had the right tools and capabilities in their Blackbaud subscription to realize their mission. My success in the role depended heavily on my ability to build strong relationships with key decision makers at my partner organizations and fully understand their missions and the hurdles preventing them from accomplishing that mission. I could also be relied on to navigate internal teams and resources at Blackbaud to ensure customers received accurate and timely updates to questions and challenges that they brought to my attention.Lastly, I partnered closely with Account Executives and other members of my customers' account teams. Together we could strategically position a total solution to the customer that ultimately drove the impact that they had in their community more than individual products or services. Show less

In my role, I was fortunate to manage an extraordinary team of 7 Employee Success Trainers and Coaches that drove the success and development of Blackbaud's General Markets Customer Support Analysts. In order to accomplish their mission, the Trainers focused heavily on leading intensive 6 week onboarding trainings which focused on product knowledge, customer service skills, and troubleshooting. Once the onboarding program was finished, the Coaches stepped in and worked closely with our Team… Show more In my role, I was fortunate to manage an extraordinary team of 7 Employee Success Trainers and Coaches that drove the success and development of Blackbaud's General Markets Customer Support Analysts. In order to accomplish their mission, the Trainers focused heavily on leading intensive 6 week onboarding trainings which focused on product knowledge, customer service skills, and troubleshooting. Once the onboarding program was finished, the Coaches stepped in and worked closely with our Team Managers to create action plans for their teams and then deliver custom coaching sessions that focused on topics such case management, resource usage, call control, and overall soft skills. Outside of their normal intraday goals and tasks, the team was also highly involved in several other Support-wide initiatives, mostly aimed at driving employee engagement. One of the larger initiatives that they participated in, was helping in the running of our annual Customer Support Conference, an optional Saturday conference with sessions on topics ranging from product knowledge to career development. While we received regular feedback from Analysts saying how much they appreciated the feedback and assistance their Trainers and Coaches provided, the results of their efforts also led us to achieve the highest First Contact Resolution in Blackbaud history all while maintaining industry-leading customer satisfaction (hovering around 93%!)On top of working with the Coaches and Trainers, I was also responsible for the successful onboarding and continued development of the Support Team Managers. Outside of an initial 4 week part-time onboarding program, this was achieved through a variety of channels that included one-off coaching on scenarios that managers were experiencing, weekly collaboration time that I led with the entire group, as well as a yearly off-site manager meeting where managers from multiple offices came together to calibrate face to face on a range of topics. Show less

I managed a team of Customer Support Analysts who supported Blackbaud NetCommunity. I primarily focused on internal process improvements that allowed Customer Support Analysts to be more efficient throughout the work day as well as positively impact the level of service that our clients receive from the NetCommunity Support Team. This involved looking at performance metrics closely to ensure that the appropriate level and method of coaching needed was provided to both the team overall as well… Show more I managed a team of Customer Support Analysts who supported Blackbaud NetCommunity. I primarily focused on internal process improvements that allowed Customer Support Analysts to be more efficient throughout the work day as well as positively impact the level of service that our clients receive from the NetCommunity Support Team. This involved looking at performance metrics closely to ensure that the appropriate level and method of coaching needed was provided to both the team overall as well as individuals on a case by case basis. Prior to working with the NetCommunity Team, I managed a team of 10 Customer Support Analysts who supported Blackbaud Sphere, Blackbaud's SaaS fundraising platform. During my time managing the Sphere Support Team, I successfully implemented a series of changes that resulted in a positive increase in the team's overall Customer Satisfaction numbers. I also created and implemented a new onboarding process for Sphere Customer Support Analysts that utilized cross team resources and new technologies to reduce the average onboarding schedule from five weeks to three weeks. Lastly, I made it a priority to represent Support in working with different departments at Blackbaud including Marketing, Products, Sales, Professional Services and Client Success to bolster inter-team communication and collaboration. This added communication allowed Support to assist in getting information out to clients before they needed it as well as being better prepared to handle any additional call volume we experienced as a result of product releases, software outages, and other major system events. Show less

Progressed throughout the Customer Support Analyst role at Blackbaud starting as a Customer Support Analyst for The Education Edge and advancing to Support Specialist for Blackbaud Sphere. During my time as an analyst, I strove to provide exceptional service to our customers through varying methods of communication including phone calls, chat support and email correspondence. After attaining my Support Specialist role, I assisted junior analysts who were newly transitioned to the role in their… Show more Progressed throughout the Customer Support Analyst role at Blackbaud starting as a Customer Support Analyst for The Education Edge and advancing to Support Specialist for Blackbaud Sphere. During my time as an analyst, I strove to provide exceptional service to our customers through varying methods of communication including phone calls, chat support and email correspondence. After attaining my Support Specialist role, I assisted junior analysts who were newly transitioned to the role in their call management and overall soft skills through structured mentoring. This mentoring not only allowed them to attain the product knowledge needed to succeed in the role but it also provided for a more positive work environment for analysts struggling to get a better understanding of the job. During my time as a Support Specialist, I also undertook projects that could be attributed to proactively reducing call volume to the team. Over the course of my time as a CSA, I was formally trained by Blackbaud on The Education Edge, The Raiser’s Edge, and Blackbaud Sphere. Show less

Master Of Business Administration - Mba, Marketing

Ba, Spanish

Activities and Societies: Pi Kappa Alpha Fraternity, Student Alumni Associates

Education record