Two semester-long programs for teens in 8th and 9th grade: * Judaism and Christianity, where teens learn the basics of Christian theology, how it relates to Judaism, and how to recognize and understand the use of Christian references and symbols in society. * Reform Judaism, which covers the historical and societal changes that led to the origins of Reform Judaism, the role of Reform Judaism in comparison to other branches, and how the Reform movement establishes standards and guidance.

Accomplishments: ● Successfully facilitated and participated in 3 SCAMPI A appraisals; 2 ISO 9000 re-certifications and 4 surveillance audits, upgrade to ISO 9001:2008 standard; initial certifications for ISO 20K and 27K. ● Improved support for Project Managers to ensure conformance to company Project Management standards. ● Improved Internal Assessment program through quantitative measures of performance and consistent criteria for assessment. ● Significantly improved customer satisfaction survey and data analysis methodology. Implemented corrective action methodology.● Implemented corporate training program, “ActioNet University,” for internal subject matter experts to share technical and management knowledge. Implemented and administered Cornerstone OnDemand implementation. ● Product owner supporting migration of corporate Intranet from HTML based pages to SharePoint site implementation. Responsibilities: ● Project Management Office (PMO) – establish and maintain corporate standards for Project Management. Provide training, reusable assets, and instructional materials. ● Software Engineering Process Group (SEPG) - establish and maintain CMMI-ML3 assessed SDLC. Currently developing Agile-based CMMI-DEV compatible SDLC alternative. ● Internal Auditing program – established and supervise program for assessment of projects against corporate standards, reporting of results, and reporting of nonconformances. ● Continuous Improvement Program – lead a cross-organizational team responsible for improvement recommendations. ● Facilitation of corporate certifications (ISO 9001:2008, CMMI-DEV v1.3 Maturity Level 3, ISO 20000-1:2011, ISO 27001:2013) – Responsible for ISO 9000 and CMMI conformance; participate as SCAMPI A Appraisal Team Member.● Control of Documents and Records – manage corporate Process Asset Library (PAL) and procedure for ongoing review/maintenance of controlled documents.

See description of Director, Quality Programs.

Assisted as a periodic Appraisal Team Member, provided as-needed technical consulting in ISO 9001, ISO 20000-1, and ISO 27001 standards.

As lead to the company's Process Improvement effort, defined strategy and managed effort to define standard project management lifecycle based on existing standard practices, corporate goals, and objective of achieving CMMI Maturity Level 2. Supported Implementation of lifecycle across projects. As Quality Manager, audit and report compliance of projects monthly. As CMMI lead, worked with consultant and Lead Appraiser to perform gap analysis, monitor for readiness, and conduct readiness review. Gathered all data for SCAMPI A appraisal. Planned logistics, and participated as Appraisal Team Member on two SCAMPI A appraisals. Provide support for client projects as needed.

Accomplishments: ● Developed and established standard process for Business Opportunity Review and Proposal Support.● Significant contributor to CMMI and ISO 9001:2000 certification efforts. Resulted in successful ISO certification.Responsibilities: ● New Business Opportunities Manager / Proposal Support Team Manager. Lead cross-functional team to review business opportunities and make bid/no bid recommendation to Steering Committee. Managed proposal team; coordinated writing assignments, formatting, compliance verification, and submittal of proposals. ● Corporate Communications Manager. Developed and released materials such as quarterly newsletter and internal communications, as well as magazine articles, press releases, and advertising/marketing materials. ● Quality Initiatives. Participated in team pursuing ISO 9001:2000 and CMMI certifications. Developed corporate processes, participated in Quality Circle, and facilitated Corrective Action Teams. ● Team Manager supporting Upfront Income Verification (UIV) System for Department of Housing and Urban Development (HUD). Managed Requirements Development and Management efforts, Documentation development (both technical and end user), Quality Control, and Risk Management.

Designed training program for Frontiers electronic medical record system. Developed curriculum materials; delivered on-site training to hospital staff. Developed user documentation, role-based job aids, and on-line help. Developed corporate business plan. Drafted paperwork for compliance with FDA certification for medical devices. Wrote and edited contracts, articles, and press releases. Supported system implementations and training at Inova Fairfax Hospital and Riverside Hospital, Newport News, VA.

Providing technical writing, editorial, and curriculum development consulting services to a variety of high-tech and airline clients. Hired by client at the conclusion of contract.

Manager of technical communications for products of e-commerce product and services company. Designed and developed multiple-volume suite of developer and end-user documentation for OneSoft's e-commerce products. Managed team of technical writers and documentation specialists. Developed HTML-based interface for CD delivery of documentation and training materials. Developed and maintained Style Guide for technical publications. Analyzed business process and systems requirements for integrated B2B solutions using UML analysis techniques.Employment ended as a result of company merger with Etensity; was rehired by Etensity as part of critical knowledge transfer. Employment ended with Etensity with decision not to continue product line.

Managed Gabriel/Adsales Tech Support help desk, including five support technicians. Trained new employees, scheduled telephone coverage, and coordinated maintenance and other system activities. Worked with developers to identify and resolve bugs and to implement system enhancements. Implemented Remedy call-tracking software, and participated in implementation of Gabriel programming system.

Various positions including: * Technical Coordinator/Task Leader of Productivity Edge user documentation products* System Administrator of Productivity Edge demo center* Manager of Preliminary System Design Plan (PSDPs) for Joint Engineering Data Management and Information Control System (JEDMICS)* Technical Trainer for JEDMICS user courses* Technical Writer for Advanced Technical Information System (ATIS), a shipboard optical imaging and document management system* Logistics Support Analyst for NAVSEA Code 62X Class B RADAR program

Provided to support to Teacher in Space Designee Barbara Morgan, as well as Teacher in Space Ambassadors. Handled public mail, requests for information, and development of support materials for aerospace education topics.