Focus on business transformation and change, cross-business functional processes, core busines metrics and reporting, revenue forecasting and planning, sales operations and Salesforce Administrator

Owning project delivery from business case through to implementation in a challenging user and stakeholder environment requiring the replacement of manual processes with an automated system and a target of successful delivery by March 2023. Successful project delivery of a planning tool across four manufacturing sites to standardise processes across the division with lessons learned from an initial deployment. This project has been extended via change control to include the development of Tableau dashboards and upgrade of the Tableau Server environment.Business analysis to identify common tasks across sites and producing the design of a new comprehensive system model covering factory processes on a per asset basis.Full stakeholder management at senior leadership level reporting on budget, forecasting and progress.Project lifecycle management and tracking with regular progress updates to leadership team.Test Manager for both backend servers and user-facing tools across the entire platform.Creation of training documentation, providing face-to-face and remote training to 20+ staff.Maintaining contractual relationships with vendors for support and license renewals.Defining the vision and product roadmap for combined system and reporting tool solution.Change Manager creating change control process and working with all stakeholders to prioritise and deliver.Senior Technical Support for all users as product champion.Primary liaison between the business, the manufacturing sites and central IT.Completed training and gained Tableau Consumer and Author certifications

Completed modules of Level 2 NVQ Certificate in Pharmacy Service Skills to become a qualified Pharmacy Dispenser.Supporting Pharmacist Manager and wider team with day-to-day operations in both shop and dispensary. Adherence to protocol outlined by General Pharmaceutical Council (GPhC) and NHS England. Adapting ways of working to government COVID-19 guidelines, whilst delivering healthcare to patients in community pharmacy environment. Consistently selected as front of office providing tailored services because of my ability to empathise with patients in a sensitive setting.

Acting Head of Sales Operations for new business division of Authentication at De La Rue as a member of the extended leadership team and reporting to the Global Sales Director. Preparation and publication of reports to CxO level including weekly trading report, board papers, sales pipeline and financial outlook. Project Co-ordinator for ERP project and Business Process Improvement project for demand planning. Chairing multiple working and executive level forums discussing pipeline, forecasts, production scheduling and revenue actuals.Supporting and informing key financial initiatives including budget management, sales target setting and sales bonus/commissions reviews.Recruitment of Sales Operations team for new division and planning induction/training.

Sales Operations Manager in charge of central Sales Administration team and project delivery of a number of critical workstreams.Management of Sales Administrators providing support including booking travel and visa applications, recruitment, induction planning, processing expenses, customer and marketing events, internal conferences and purchasing requests. Project Lead from implementation to delivery of global customer satisfaction surveys. Senior Technical Analyst for MS Dynamics CRM platform, driving adoption, training and support for end users across divisions.Business analysis of systems reconfiguration and redesign to meet operational processes across multiple products (awarded Recognising Excellence Business Award as a result of this project delivery).Completed Miller Heiman Strategic and Conceptual Selling (SSCS) and Large Account Management Process (LAMP) certifications (June 2019) and championed methodology within the business.

Sole Sales Operations Executive, supporting global Sales team across all product lines and regions.Promoting sales excellence strategy by embedding the Miller Heiman methodology within sales processes. Providing operational and systems support for company acquisition integration. Driving key initiatives involving budget, targets, commissions, sanctions, and security.

Recruited to the Global Channel Operations team as sole analyst for EMEA and Asia-Pac, working with legal, order services, renewals, and sales teams to drive simplicity and standardisation across all partner contracts and programs globally. Joint owner of multiple support partner programs and owner of annual renewal programme.Successfully managed the global project delivery of the Channel Operations site impacting all global partners and distributors. Planning and implementing successful renewal project annually for all global partners and distributors.Stakeholder management driving program success with channel managers, partners and customers.Reporting to senior management on deal registration, pipeline and revenue forecasting.Drafting contracts, delegating activities, tracking contract statuses and executions.Processing signed contracts and executing new partner processes via Saleforce.com and other systems.External KPI performance reporting for partners per region and per product for rationalisation.Completion of due diligence investigations using a compliance tool to meet Know Your Customer requirements.Completed training in Salesforce.com Essentials Reporting and Dashboards.

Joined Pegasystems as a Contracts Administrator and achieved promotion to Contract and Legal Systems Specialist. Working as sole systems specialist for EMEA and Asia-Pac, supporting Senior Counsel and teams of lawyers with all contracts related processes both pre and post signature. Trained on in-house IT solution by attending System Architect on fast track course in order to support improvement projects and provide technical support. Project Lead to migrate global legal knowledge centre from a shared drive into MS SharePoint, winning a Business Innovation Award for project completion. Project Lead in reframing escrow agreements and implementing auto-fulfilment process for deposits. Business analysis for automating contract creation via PegaRULES Process Commander. System Administrator for contract application providing technical support to whole of the legal team. Successfully lead the project for implementation of DocuSign electronic signature process. Providing training on processes or systems to both legal and wider business functions. Drafting and reviewing pre-license contracts and ad-hoc administration support for legal team. Achieved Certified System Architect certification for PegaRULES Process Commander and Introduction to SharePoint Administration and Development.

Sole Administrator supporting cross-regional Customer Relationship Management team within Customer Support division. Managing relationships within key customer and partner accounts. Participating at Sales events, supporting presenters and promoting the Relationship Management team. Planning, hosting, minute taking and contributing to meetings with customers, partners and managers. Attending and supporting marketing events such as Content Day UK (the largest gathering of Enterprise Content Management professionals in the UK). Conducting marketing and administration for partner events through Eloqua and Salesforce.com. Organising training for internal cross-regional teams; review and delegation of computer-generated workflows and management of SharePoint document libraries. Creating customer reports from the issue tracking system.

Part-time Saturday job, retained on a zero-hour contract throughout University.Front-end sales, providing excellent customer service and experiences in a sensitive retail environment. Advising customers on over-the-counter medication and treatments for minor ailments. Managing computerised and manual stock administration. Handling and administration of customer complaints and corrective actions. Implementing SOP amendments generated after company merger (Moss/Alliance with Boots). Completed numerous training modules in Sale of Medicines.

Working for my University in second and third year as part of recruitment and marketing team. Contributing to University marketing material and promoting the University to colleges both on and offsite. Attending Higher Education events and presenting ‘Life at Lancaster’ to prospective students. Managing and running international conference calls with prospective overseas students. Inputting to and maintaining the database recording of contact information and feedback from marketing events.