Robyn Marie Diamond Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Recruited to lead global enablement initiatives and drive adoption of complex delivery framework for $5M+ deals. • Created the first governance offering for delivery quality and risk reduction. Translated customer outcomes into external sales materials, legal language, sales enablement, and delivery kit for accelerated engagement launch. Drove change management strategy for 1500+ consultants and sales leaders across 6 regions and 39 countries; realized 170% increased adoption in 6weeks (goal 75%) and $15M in sales in the first 6 months. • Co-led global Community of Practice for 1000+ delivery consultants. Oversaw community operations, communications strategy, summits, and initiative roadmap. Prioritized and supported 15+ programs to improve onboarding, productivity, and cross-organization collaboration. Redesigned global Professional Services content repository for improved user experience, content consistency, and bar-raising best practices. Led a team of 100 volunteers to design, build, and launch the new user interface and updated content within 9 months.• Developed delivery framework education series and trained 400+ consultants in 6weeks to support an enterprise transformation pipeline of $215.6M. Crafted content, trained facilitators, and created evergreen content resulting in 74% adoption increase within 2 months.• Mentored new and tenured Amazonians; led 20 new hire interviews and 15 culture conversations in 12 months. Certified Speaker: Sales Kick-Off (Top Session – 2022), TPMCon (Top Panel - 2023), AgileCon, Change Acceleration Summit, Business Transformation Summit

Seattle, Wa, Us

Managed complex engagements for higher education customers and enhanced onboarding for delivery consultants. • Spearheaded the first Epic Systems to AWS migration. With a team of 200+, 42 applications were migrated in 14 months, impacting 4 million patients across 3 newly merged academic medical centers. Success of $5M investment unlocked $310M in new pipeline with Epic and other healthcare customers. • Led development of a Covid-19 Analytics Hub for pandemic response across 32 hospitals. Leveraged serverless computing, data lakes, and machine learning to create an open-source solution that aggregates patient and infrastructure information to visualize and report on hospital capacity. • Designed an onboarding class [Delivery Excellence (DX)] to increase the proficiency of incoming talent and reduce time to field readiness. Sentiment and field readiness increased 86% year-over-year attributed to DX; participants reported 50% less issues on their engagements than those who did not take the class.• Created the first bi-annual, role-specific survey to collect and analyze Builder insights. Results uncovered enablement, tooling, and process gaps, employee sentiment, and helped Leadership to prioritize continuous improvement initiatives. Impact of prioritized initiatives increased participation 5% with each survey.

New York, Ny, Us

Responsible for instilling a culture of continuous improvement and customer success within the Technology Organization. Activities included: strategic consulting, workflow automation, product launches, and enablement. • Awarded ‘Program of the Year’ by Forrester [2020]: Partnered with Forrester/SiriusDecisions in conducting transformation readiness and gap analysis assessments to prioritize a two-year learning path for Product and Engineering leaders. Established and launched customized product development lifecycle, enablement plans by role, and a prioritized backlog to design, enhance, and/or automate Product, Marketing, & Sales operations. • Rebuilt customer-facing Product Knowledge Base by implementing a uniform methodology and structure. Resulted in a 37% increase in usage after relaunch and 20% decrease in inbound Client Support requests.• Managed enterprise tool Aha!, a SaaS platform for Product Strategy and Management from procurement to launch. Oversaw product design, documentation, training, and roll-out across the organization and became a trusted partner to Aha!. Implementation resulted in 75% faster Roadmap Planning, producing macro and micro views of strategic goals connected to development work.• Designed a proprietary data analytics tool, integrated across 10+ products, to visualize and automate business insights, product usage, and quality metrics, enabling data-driven decisions for leadership. Global usage within 6 months of launch and facilitated the migration into Looker after two years of performance. • Improved Product Feedback Request intake time by 50% within 30 days after implementing JIRA Service Desk and a 48hr SLA. Service Desk unlocked the ability to categorize requests and report on performance.

New York, Ny, Us

Managed business operations for Media and Audience Partnerships with oversight for global reporting systems, P&L management, forecasting, and legal/billing mechanisms• Decreased invoicing discrepancies by 56% and achieved 77% revenue growth from a planned loss through new review processes and contract re-negotiations across 100+ data and supply partners.• Re-engineered Partner Lifecycle by migrating partner management into SFDC, developing a backlog weighted prioritization approach, and automating finance, legal, and commercialization processes. Changes resulted in org-wide transparency and improved revenue forecasting.

Burbank, Ca, Us

Accountable for department operations with a focus in campaign and client management. • Developed and implemented an operational sales strategy for DCWW new ‘WATCH’ technology; inclusive of revenue planning, trafficking systems, training, and invoicing, in order to achieve a first year planned $3Million digital television budget. • Managed a tiered education program for the Disney Media Sales and Marketing team that led to sales delivering 75% above the original budget, allowing for a 230% budget increase year-over-year.• Utilized Omniture, comScore, and FreeWheel data for campaign forecasting and performance analysis; partnered with TV sales & marketing teams to drive effective multi-platform campaigns

Burbank, Ca, Us

Oversaw all strategic marketing and promotional efforts in the Tri-State area by developing and activating Radio Disney local and national marketing initiatives.• Executed 500+ high-profile events in a Tier 1 Market, while supervising talent and maintaining the Disney brand.• Hired and developed 40+ talent and cast members; key decision maker in improving performance and policies.

Burbank, Ca, Us

Assumed the full-time responsibilities of a co-worker on leave, in addition to being Promotions Coordinator. | Supervised daily operations of the Digital Sales department with a focus on campaign fulfillment, team training, and new sales opportunities. Streamlined internal operations systems for improved department/sales flow.