Richard Durham Email & Phone Number

• Collaborate with project sponsors to define objectives and resource managers for project staffing.• Collaborate with with the project teams to identify, analyze, quantify, and mitigate project risks to reduce both probably and impact to the program. • Facilitate Project Standup/Scrum Meetings• Manage high profile IT projects• Train all Business analyst on prototype creation and agile methodologies• Develop project documentation standards for Business Analyst

• Defined and documented business processes and workflow.• Conducted product support team scrum meetings.• Engage with project team resources to define project requirements• Collaborated in managing projects from inception through implementation.• Developed website application prototypes.• Manage project plans for product support based projects.• Generated standard or custom requirements documentation and/or application user guides forreview by executives, managers, clients, and other stakeholders.• Train Junior BA's on agile methodologies

Tampa/St. Petersburg, Florida Area

• Defined and documented business processes and workflow.• Developed website application prototypes.• Manage project plans for product support based projects.• Generated standard or custom requirements documentation and/or application user guides forreview by executives, managers, clients, and other stakeholders.• Validate that all functions performed according to the relevant specifications.

Pinellas Park, Florida

• Defined and documented business processes and workflow.• Conducted product support team scrum meetings.• Collaborated in managing projects from inception through implementation.• Developed website application prototypes.• Manage project plans for product support based projects.• Generated standard or custom requirements documentation and/or application user guides for review by executives, managers, clients, and other stakeholders.• Validate that all functions performed according to the relevant specifications.

Tampa/St. Petersburg, Florida Area

• Defined and documented business processes and workflow.• Collaborated in managing projects from inception through implementation.• Liaison between the client and IT team.• Traveled to clients to record and define project requirements.• Defined project scope and objectives.• Developed website and/or mobile application prototypes, using Axure RP.• Generated standard or custom requirements documentation and/or application user guides for review by executives, managers, clients, and other stakeholders.• Validated that all functions performed according to the relevant specifications.• Performed test planning, coordination, and user acceptance testing activities.• Assured testing defects and fixes were logged and tracked accurately.• Trained clients on application during project deployment.

• Led discussions in requirements gathering phase of software development projects.• Managed and trained business analyst interns and new hires.• Assisted with the preparation and consolidation of long-term initiative templates.• Analyzed competitive market strategies through analysis of related product, market, or share trends.• Translated business intelligence and technical requirements into manageable data formats.• Developed website and/or mobile application prototypes, using Axure RP.• Generated standard or custom requirements documentation summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.• Identified and documented all business, technical, product, and process requirements.• Worked closely with stakeholders to prioritize and rationalize project requirements.• Collaborated with offshore development team to define technical specifications.• Conducted or coordinated tests to ensure that requirements were consistent with defined needs.• Developed ad hoc queries on planning, tracking, and auxiliary tools to provide on-demand report/dashboard views.• Supported offshore development team during development and system testing phases.

Provide Superior Customer service to hundreds of customers per shiftAssist customers with company information and sales.

3100 Cullen Blvd. Houston,Tx,77004

Customer Service,Ticket Sales, Merchandising, Database Management.

Recruit and train new employeesManaged employees by assigning weekly schedulesCoordinated seasonal advertisements and store promotionsProvide superior customer service and sales

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General

Activities and Societies: Kappa Kappa Psi, MISSO, Spirit of Houston Cougar Marching Band, Frontier FiestaBBA '12

Master Of Business Administration - Mba

Education record