Rafael Medrano Email & Phone Number

Texas, United States

I worked as a development consultant and architected a multitenant solution for a pest control company, following the customer requirements.The activities involved were:Design and architect the backend using .Net technologies implementing CQRS, Decorator, Unit of Work, specification, Implement the database model using the Postgres database and secure it with the Row Access Level Model.Define and implement the security model for the different web services using the open standard of JWT.

Dallas, Texas, Us

Engaged and actively worked in implementing SRE culture in the company, assisting with defining SLOs, SLIs, and SLAs. Assisted in the incident management process with the implementation of RCAs and postmortems and also followed up with the tracking of resolution.Assisted in improving and implementing the monitoring for availability, reliability, latency, and saturation, defining the formula to use and criteria to evaluate these metrics. Transitioned from Logic Monitor to DataDog observability tool, implementing tagging standards with was and redesigning NOC dashboards and monitoring dashboards with SLOs, Alerts, and internal escalation through MS teams integration.Assisted in implementing Logic Monitor as an observability tool, migrating all the different dashboards used for monitoring.Concentrated on a single dashboard, the KPIs to identify any issue in the different web services used in the company.Implemented synthetic monitoring and AWS synthetic visual canaries to monitor and keep track of our user journey experience.Working on implementing the error budget concept and the different approaches to have more reliable deployments.Working on implementing an APM solution based on Logic Monitor to improve the tracing and tracking for errors in our applications.Implemented Datadog APM solution to monitor web services and apps through the native observability tool.Implemented Splunk dashboards to concentrate critical applications by using scheduled query-based reports and dashboards to monitor performance from an application log's perspective.Used Site24x7 tool with the web monitor and web transaction monitor to track performance and availability for the company websites and also assisted in evaluating the RUM monitor.Currently, I am actively working on implementing SRE culture inside the company.

Dallas, Texas, Us

Working as a production support engineer, assisting with monitoring tasks and improving the current monitoring dashboards and tools.Coordinating and working on incident management and coordination to resolve the different types of incidents.Collaborated in upgrading code to different .net versions and also making changes to tools used for production support.Improved Splunk dashboards, worked with 24x7 site monitoring, and implemented different POCs for the Datadog monitoring tool.

Pleasanton, California, Us

Working as a staff support member, delivering solutions for clients at transactional critical issues. User access management for the platform supported, managing FTP access and application access including OKTA integrations with SWA and SSO integrations. Deliverables based on SLA's and providing root cause analysis for internal and external clients. Experience in the usage of tools to support and identify issues (Splunk, Solarwinds DPA). Supported different platforms developed in Java, .Net Console applications, ASP websites, and Ruby websites, angular js websites.Implemented a documented methodology to keep a reference to the most common issues to identify issue patterns to design and deliver root fixes for client's issues.Created tools to speed up the resolution for common issues with lower priority for the business to avoid time consuming tasks.

Pleasanton, California, Us

Working providing support about all the different transactions made inside our platforms, normally providing information related to payment gateways and critical task support.Using Java debugging combined with Oracle and MSSQL databases in order to provide a more deep insight into the code/ data issues related to the customers.Using Splunk as a logging tool to identify root causes for issues, and developing tools to speed up the SLA's for client's issues resolutions.Implemented a documented methodology to keep a reference to the most common issues to identify issue patterns to design and deliver root fixes for client's issues.

Pleasanton, California, Us

Team Lead using agile methodology for a development and support team, coordinating priorities, providing training and establishing the iterations. Defining requirements and scope for an internal system called Solutions Engineering Platform in order to improve the support response time.This platform was created using C#, MSSQL, Angular 6, Angular Materials and Managed Extensibility FrameworkImplemented a documented methodology to keep a reference to the most common issues to identify issue patterns to design and deliver root fixes for client's issues.

Develop and support .Net applications using ASP/ MVC/ MVP Development patterns. Combining Agile methodology to deliver quality software and using SSIS and MSSQL as data storage. Created dynamic applications using Microsoft MEF and Lambda Expressions with predicates, that allows to switch the UI based on user preferences.Created web applications using Angular/Node to deploy internal tools, combined with Store procedures and database functions.Provide support for all the in house applications managing a team of 6 persons, using scrum boards and agile methodology for creating internal tools to improve the support experience for the final users.Technologies used ASP.NET combined with MVC, MVP, Entity Framework POCO, Linq to SQL, ASP.NET,C#, MSSQL, Angular

Development Leader/Manager coordinating 6 developers. and 1 QADefining development methodologies and QA methodologies to organize and improve the code we delivered. Using an Agile methodology to start standardizing the development for the team.Develop and support the in-house development providing guidance for the team and supporting client requests.

Worked as .Net developer creating websites based on the in-house development of math models for socioeconomics identification.Supporting applications with direct clients and troubleshooting issues.Working with C#, MSSQL, Oracle, PHP, and developed windows services

I worked in a project for a Magento store, modifying the look and feel and the blocks for the layout.• Implemented Magento and providing maintenance • Migration process and database backups.• Creating scripts and initial product catalogs• Deployments for production release.• Created intranet the demo sites.

Project Leader on development being on charge for 2 people to create a new module on the CRM solution for Real Estate México. Java developer for core modifications (Java). Project manager and development leader for Intranet and extranet of Gobierno del estado de Hidalgo on its Project called “portal de transparencia”.• Trainer for the Stellent UCM and WCM modules

On charge to implement Stellent products for Accival (Citigroup). Technical project leader on development and deployment for the intranet corporate for Acciones y valores Banamex (Accival). Also giving consulting services for development for internal corporate projects (Blogs and wikis).Trainer for Stellent management and publishing products.Implementation – Consulting Services – Development Project Manager. I did the Stellent Cluster implementation on the ACCIVAL (acciones y valores Banamex) facilities. Consultant to develop the intranet for ACCIVAL. Development Project Leader for ACCIVAL’s intranet.Development Project Leader being on charge of two persons to create a real estate module inside a CRM for Real Estate Company. Java Developer for this project.

Worked as Project Manager for different projects, including the following projects:Project Manager for ING Insurance Mexico for the LATAM project to implement the intranet solution for WCM and DM, for Chile, Mexico, and Brazil offices.Development Team Lead for Gobierno de Puebla for Finance State Department for the document content management and web content management solutions. Coordinating, development leading, and training the on-site development for the intranet and internet platforms. Providing support for all the project lifecycle.Development Team Lead for Secretaria de Agricultura, Ganaderia, Desarrollo Rural y Alimentacion (Mexico SAGARPA Federal Government office). Leading the implementation for DM and WCM solutions providing on-site training and development training and consulting the full project lifecycle.Implementing and developing on the following products:Stellent Content ServerDynamic ConverterStellent Folders /WebdavStellent Content CategorizerStellent Content TrackerStellent Site StudioStellent PDF Merge

Us

Started as developer working with Content Management and Web Content Management solutions providing best practices on implementation and development. Developed Web sites with Stellent Site Studio combining knowledge on Idoc language programming with the solution.Experience on the following products:Stellent Content ServerDynamic ConverterStellent Folders /WebdavStellent Content CategorizerStellent Content TrackerStellent Site StudioStellent PDF MergeExpert on implementing the following solutions on Solaris OS / WIndows OS:Stellent Content ServerStellent Folders.Stellent Content CategorizerStellent Site Studio.Stellent Content TrackerStellent PDF Merge.

o I started as Web Developer working with Stellent Dynamic Converter Tool to create Internet Identity for the company.o Later, I made the upgrade of those sites to Stellent Site Studio tool.