Randall Melton

Randall Melton Email and Phone Number

Chief Information Officer @ Spring Arbor University
Spring Arbor, MI, US
Randall Melton's Location
Spring Arbor, Michigan, United States, United States
Randall Melton's Contact Details

Randall Melton work email

Randall Melton personal email

n/a
About Randall Melton

As an IT professional with over 18 years’ experience, including 10+ years in the Higher Education sector, I am creative, collaborative and technically driven to manage IT services, including risk, compliance, contract and business continuity, network/security program as well as service desk. With me, I bring diverse project management experience, including services design and transition, business requirements and user stories management. I am accomplished in improving IT processes; and have a solid background in delivering business value, engaging stakeholders and translating business strategies into technical deliverables. Areas of expertise of mine include: IT service delivery, enterprise applications support, SIS integration, IT process improvement and software development lifecycle.

Randall Melton's Current Company Details
Spring Arbor University

Spring Arbor University

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Chief Information Officer
Spring Arbor, MI, US
Randall Melton Work Experience Details
  • Spring Arbor University
    Chief Information Officer
    Spring Arbor University
    Spring Arbor, Mi, Us
  • Spring Arbor University
    Chief Information Officer
    Spring Arbor University Jan 2019 - Present
    Spring Arbor, Mi, Us
  • Spring Arbor University
    Chief Technology Officer
    Spring Arbor University Jul 2018 - Jan 2019
    Spring Arbor, Mi, Us
  • Lake Michigan College
    Cio
    Lake Michigan College Jan 2013 - Jul 2018
    Benton Harbor, Mi, Us
    As a Chief Information Officer, I manage all aspects of IT infrastructure and service delivery, including It operations for 2,300+ devices, 50+ physical servers, 150+ virtual servers and 200+ enterprise applications; and lead cross-functional teams that provide support to 5,000 students and 380 end-users. I also develop and maintain IT policies to provide support across the college network, phone systems and desktops. Key accomplishments thus far include: ■ Improving customer service; and expanding customer service support to 24/7 by using an external service provider. ■ Implementing a DevOps service model to manage the release/deployment of enterprise applications deployments and security. ■ Managing service delivery for multiple higher-education applications, including Banner, Canvas, Degree Works and MS Dynamics CRM. ■ Developing and implementing workflow engine; and digitizing workflow processes. This included automating accounts payable (AP) using S3 and integrating new processes with the existing ERP system. ■ Implementing a new complete security IT program, security scanning tools, sys logging and KnowB4 security awareness training programs for staff and faculty. ■ Improving FICO security ranking to first quartile in Michigan state.
  • Lake Michigan College
    Executive Director, Information Technology & Institutional Research
    Lake Michigan College Nov 2006 - Jan 2013
    Benton Harbor, Mi, Us
    During my tenure as IT Executive Director, I developed comprehensive strategies and operational plans to deploy IT solutions and implement a new service delivery model across the college’s information technology department. I also automated an environmental and server monitoring solution to improve overall IT services availability and planning; and established priorities, objectives and procedures for all IT activities. ■ Streamlining college’s advising activities by implementing a student-based CRM solution using MS Dynamics to improve overall recruitment tracking capabilities. ■ Implemented business intelligence/reporting solution (Cognos) and data warehouse solution, supporting data reporting and analytics needs. Streamlined hourly employee time-keeping processes, improving payroll controls. Implemented automated environment and server monitoring solution, providing real-time alerts and trend analysis data for capacity planning.■ Lowered IT operational risk by implementing production/operations management framework, managing risk as well as documenting; and implemented new business continuity solution, improving IT processes.
  • Michigan Community College Association
    Cto
    Michigan Community College Association Sep 2013 - 2016
    I served as a CTO for the Michigan Community College Association State Grant, during which period I provided technical leadership and planning to support all facets of technology planning and development components of the Michigan College Association’s state grant. I also led the architectural review board for technology changes and strategies. ■ Developing and deploying a new virtual data center to expand hosting capacity. ■ Implementing online class registration system for all state community colleges in Michigan. This facilitate course equivalence information requests by providing an integrated solution for data mining the Michigan Transfer Network. ■ Developed Program & Majors web content management by implementing integrated solutions with O*NET and eliminating 2,000 manually managed webpages.
  • Incharge Debt Solutions
    Vp It & Strategy
    Incharge Debt Solutions Jan 2001 - Nov 2006
    As the Vice President of Information Technology and Strategy, I oversaw all stages of technology systems and services, including design, development, release and maintenance; and managed information technology resource requirements to ensure the fulfillment of IT service delivery commitments. Key accomplishments include:■ Developing and implementing a multimillion-dollar ERP application that comprised treasury management, customer relationship management, workflow imaging, high-volume printing and back-end payment processing through MasterCard and Visa networks. ■ Developing and deploying the industry’s first consumer online self-service bankruptcy filing system; and patenting this business process (SA 20030028477 A1). ■ Creating a comprehensive e-business strategy; and developing a provisional patent in line with the Bankruptcy Reform Act of 2005. ■ Reducing operational risk for the company’s $300M financial network by introducing automated safeguards for fund transfers.

Randall Melton Skills

Strategic Planning Project Management Process Improvement Customer Service Leadership It Strategy Management Team Building Higher Education Integration Program Management System Administration Team Leadership Vendor Management Business Analysis

Randall Melton Education Details

  • Crummer Graduate School Of Business At Rollins College
    Crummer Graduate School Of Business At Rollins College
    Mba
  • The University Of Southern Mississippi
    The University Of Southern Mississippi
    Computer Science

Frequently Asked Questions about Randall Melton

What company does Randall Melton work for?

Randall Melton works for Spring Arbor University

What is Randall Melton's role at the current company?

Randall Melton's current role is Chief Information Officer.

What is Randall Melton's email address?

Randall Melton's email address is me****@****ege.edu

What schools did Randall Melton attend?

Randall Melton attended Crummer Graduate School Of Business At Rollins College, The University Of Southern Mississippi.

What skills is Randall Melton known for?

Randall Melton has skills like Strategic Planning, Project Management, Process Improvement, Customer Service, Leadership, It Strategy, Management, Team Building, Higher Education, Integration, Program Management, System Administration.

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