Rick Metz Email and Phone Number

Assists with the deployment of information systems by implementing new monitoring tools across various enclaves in the Data Center.Configure monitors for system and performance metrics using standard tools, autonomously responding to trends as appropriate to maintain or exceed expected performance.Monitor systems metrics and develop reports as needed for system analysis. Coordinate and deliver software support (email, phone, online chat); troubleshoot application… Show more Assists with the deployment of information systems by implementing new monitoring tools across various enclaves in the Data Center.Configure monitors for system and performance metrics using standard tools, autonomously responding to trends as appropriate to maintain or exceed expected performance.Monitor systems metrics and develop reports as needed for system analysis. Coordinate and deliver software support (email, phone, online chat); troubleshoot application problems, finding and presenting solutions for technical issues; provide a last point of technical support.Supports environments that include extensive Perl, Java, PHP, XML, Python, ASP, .Net, Oracle, MySQL, Apache, IIS, Jetty and Tomcat.Prepares and installs solutions by determining customer requirements, designing system specifications, and monitoring standards. Improves operational efficiency of the Data Center by working with members of various other teams to obtain monitoring requirements and assist with developing new monitors and alerts to track the health and stability of information systems.Utilizes and develops PowerShell scripts to retrieve information from various systems, as well as to automate common tasks. Provide assessments to management on the risks and benefits of proposed solutions and approaches. Efficiently communicate progress towards resolution of outages to management and application owners. Stays appraised of emerging security vulnerabilities; coordinate with external resources if necessary, and provide mitigation with minimal impact. Respond to Security audits (both manual and automated) to maintain compliance where appropriate.Software Utilized:HP Operations Manager, HP Server Automation, HP Network Automation, HP SiteScope, VMware vCloud Suite Show less

Operate the Church's Sound Booth 3-4 times weekly and as needed for special events.Maintain and update the Church's website, domain name, and email services.Provide technical support to church staff and officers.

Works with a team of Network and Systems Security Analysts on network and systems security projects in support of ScriptPro's pharmacy automation and management system productsAssists with the design of networks for new customer deploymentsImplements/Supports VPN connections with customers for remote access to customer systemsMaintains virus protection and security patches on customer systemsSupports multiple network configurations on customer systemsSupports Cisco PIX/ASA… Show more Works with a team of Network and Systems Security Analysts on network and systems security projects in support of ScriptPro's pharmacy automation and management system productsAssists with the design of networks for new customer deploymentsImplements/Supports VPN connections with customers for remote access to customer systemsMaintains virus protection and security patches on customer systemsSupports multiple network configurations on customer systemsSupports Cisco PIX/ASA firewalls for customer systemsSupports Wireless (802.11) networks for customer systemsSupports remote access connectivity to/from customer systemsProvides technical documentation to other customer service and training groups for procedure/training developmentWorks with customers to resolve network and security problems via ticketing systemDocuments activities and actions associated with service requests and submit requests for software or process improvements based on service request findings Show less

Assist the Senior Hub Manager, Sort Management Team, and Hub Operations Engineers in improving the level of training provided to new hires in order to reduce turnover rates and increase the level of productivity from newer Package Handlers.Train new Package Handlers in load/unload methods.Encourage safe work practices and report any safety related issues or violations to the management team.

Provide client support for Cerner's Millennium Software.PathNet, PharmNet, Clinical Reporting/XR.