Robert Gambill Email & Phone Number

Newark, De, Us

Newark, Delaware, United States

Lead multiple process improvement projects focused on the continued development and improvement of third party exit strategy planningImplemented and continue to execute a new quality control process that promotes consistent and coherent information across all third party exit strategiesResponsible for maintaining and testing business recovery plans for a wide range of globally diverse lines of business and functionsDeveloped and conducted Field Review process for 500+ business recovery plans across 13 different front line units to reduce audit risk

Newark, De

Led the development of the Operations Incident Management process from its initial inception through final deploymentDeveloped a single source intake process which incorporated technology and third party incidents to reduce duplication of efforts and unify disparate data repositoriesLed assessment and triage process with lines of business and front line units during incident lifecycleOwned the documentation and communication of key incident details for senior leadership and stakeholdersCreated new offline intake process that allowed for more complete incident record entriesConducted peer to peer reviews of incident communications to ensure recorded incident details met quality and process standards

Newark, De

Developed advanced tracking methods for department metrics and reportingUtilized analysis of reporting data to create action plans for department initiatives resulting in 108% increase in team performanceAnalyzed production trends to develop daily/monthly/yearly volume forecastsDesigned presentations and visual representations of department data to provided senior leadership with updates on strengths and opportunitiesConducted quarterly audits of individual team and department processesImplemented several process improvements which resulted in increased performanceResponsible for scheduling, coaching and training a team of 16 associates

Newark, De

Led several process redesign projects as team’s Subject Matter ExpertPlanned and facilitated transition of 13 historically paper based processes to all digital environmentCreated and implemented new process for distribution and optimization of work volumes across 10 associatesCross-trained associates on all functions to ensure team resiliency

Newark, De

Consistent top performer; responsible for determining borrower eligibility up to $100,000 USD

Associate Of Arts And Sciences - Aas, Design And Visual Communications, General

Bachelor Of Science - Bs, Digital Communication And Media/Multimedia