Rhonda Gore Email & Phone Number

Hyattsville, Md, Us

Reston, Virginia, United States

• Directly manage six trainers to ensure that quality training and materials are delivered to deployed and deploying the Financial Business and Management Systems (FBMS) to the bureaus• Create training materials for the Department of the Interior Learning Management System• Manage and Administer the DOI Learning Management System for the Business Integration Office• Manage the production and delivery of an online web-based training and instructor-led classroom training • Oversee the production of training documentation by ensuring that all training materials are available for the Instructor-Led Year-Round Training Program• Design, develop, and deliver formal classroom training and information knowledge transfer sessions to support bureau end-users during and after deployments• Create a training project plans for each implementation and coordinate the day-to-day bureau-focused training activities for implementations• Advise and assist bureau and the FBMS Change Management and Training Leads with Role to Position Mapping (RtPM) and Learning Management System (LMS) course and/or learning program assignments• Resolve BMC Remedy tickets for training and learning management system issues• Manage and coordinate training environment request for the Training Environments for the Department of the Interior deployed bureaus • Prepare briefings on the FBMS training for senior management• Create oral and written communications to provide bureau awareness of deployment and year-round training activities• Build training programs, strategies, needs assessments, task analysis, course development/delivery• Create post training evaluations to determine the effectiveness of the training delivery efforts and content• Create and present a business case for Managing Data in the FBMS Training environment in order to mitigate the risk of using bureau specific data• Led the initiative for the replacement of the current authoring tool being used by the FBMS Training Team

Reston, Virginia, United States

• Worked with each bureau to manage day-to-day training activities to prepare prospective users for the FBMS implementation • Developed the FBMS training materials to support deployment and production support training including work instructions, user guides/manuals, reference guides, and job aides• Assisted in the creation of the training plan for the FBMS Training deployment activities• Collaborated with the System Integrator to ensure training milestones are achieved each deployment• Interact effectively with functional subject matter experts in the FBMS, such as Core Finance, PRISM Acquisition, and Property to produce an effective and accurate training solution • Designed, developed, and delivered formal classroom training and information knowledge transfer sessions to support bureau end-users during and after deployments• Managed the process for employees’ enrollment, and continuously assess training requirements and methods for currency and effectiveness through the development and implementation of performance metrics and surveys• Ensured major milestones are completed in a timely manner by the bureaus and the FBMS Training team• Managed an effective training environment • Resolved BMC Remedy tickets for training and learning management system issues• Lead and coordinated the Role to Position (RtPM) process and scheduling of the deployment training for the FBMS

Gaithersburg, Maryland, United States

• Created training management documentation • Delivered instructor led training on FirstDoc document management systems in the United States• Developed course curriculum and training materials using Microsoft Office for FirstDoc• Developed FirstDoc e-learning training materials using Articulate Studio• Managed and coordinated training events for FirstDoc implementation• Participated in the testing of the training environment during cloning and testing• Performed metric analysis of training programs• Maintained the Learning Management System as it pertains to FirstDoc

• Directly managed ten functional analyst and one student employee to ensure quality support • Interfaced with all level of senior management including the Chief Financial Officer, VP of Finance, and the Chief Executive Officer of Constellation Energy Group• Responsible for the creation and maintenance of product support plans, security procedures, and service level agreements for applications supported• Managed the functional component of system upgrades, enhancements, and monitoring system performance to recommend process efficiencies that maximize business performance for Oracle eBusiness Suite (11i), BPC 5.1, BPC 7.0, Hyperion Planning, Hyperion Strategic Finance, and PowerPlant• Served as the security officer for the Oracle eBusiness Suite (11i), Blackline Account Reconciliation, and PowerPlant/PowerTax for Constellation Energy Group and its subsidiaries by auditing user access and maintaining all security controls over system access• Planned for application environments in order to prioritize issues and projects• Provided executive dashboards (reporting packages) on open issues and resolutions for Directors to the Chief Financial Officer • Created corporate spend dashboards relating to travel and entertainment for the VP of Finance and the Chief Financial Officer• Led department initiatives to work toward corporate standardization• Ensured that all supported applications are Sarbanes-Oxley compliant by creating and modifying controls in Risk Navigator and working with audit to ensure compliance with the controls• Managed internal resources and contract resources for the BPC 5.1 and 7.0 upgrades for Constellation Energy Nuclear Generation and Constellation Energy Group• Oversaw the creation of training materials for Hyperion, BPC 5,1 and 7.0 and Oracle Project Accounting, Oracle General Ledger, and Oracle Accounts Payable with Oracle UPK• Developed transition plans for the transferring of support for eTime to Human Resources

Washington Dc-Baltimore Area

• Directly managed five production support analyst and matrix manage project managers to ensure quality support to the end user community• Effectively matrix managed the training department (consisted of four employees) by conducting train the trainers and assisting on special projects• Created/Modified training policies to ensure accurate approval of responsibilities for the user community• Served as a member of control boards and user groups which prioritize development work for enterprise applications to ensure continual process and procedural improvements• Trained on Oracle eBusiness Suite Applications • Created and modified training materials based upon a needs assessment due to job performance issues • Performed a needs assessment for Inventory Warehouse Mangers to remediate issues encountered in the warehouse• Developed training plans for the General Services Division transition to Oracle and for Purchasing Standardization• Assessed the strengths and weaknesses training delivery methods based upon the job skills for which training was being created• Facilitated meetings between the production support and training teams to address modifications to training materials based upon problem incidents logged with the Production Support team • Modified training materials and production support plan to encompass new/regulation changes• Assisted in gathered requirements from Subject Matter Experts• Responsible for the creation and maintenance of product support plans, security procedures, and service level agreements• Managed the functional component of system upgrades, enhancements, and monitoring system performance• Served as the security officer for enterprise applications • Planned for application environments, such as development, sandbox and training• Provided executive dashboards (reporting) on open issues and resolutions• Improved case resolution time from over 40 days to 24 days in order to reduce a backlog of 6 months

Washington Dc-Baltimore Area

• Delivered web and instructor led training on Oracle eBusiness Suite (11i), PeopleSoft Human Resources, ADP EeTime applications, and Business Objects • Developed course curriculum and training materials using Oracle Tutor for Oracle applications, PeopleSoft, Business Objects• Designed training materials based upon job analysis to ensure that all task performed would be included in the training• Managed and coordinated training events for Oracle projects • Developed requirements from subject matter experts in order to devise training programs based upon job function• Led and participated in the beta and unit testing of the supported environments during cloning, projects and upgrades• Created and assisted in providing training plans for internal employees in addition to Oracle projectso Training plans included a needs assessment, audience assessment, job analysis, goal statement, instructional objectives and strategies, evaluation methods, types of documents to be created, medium to deliver training, development of course materials for the trainer and the trainee, logistical arrangements for delivery training, actual delivery of training, course evaluations and feedback loops, in addition to re-assessment of the training based upon the feedback received from course evaluations• Performed metric analysis of training programs based upon feedback from classes delivered• Designed instructional programs for American Red Cross finance and human resource applications utilizing the Instructional System Design (ISD) process• Provided tier 2 production support for Oracle applications and Business Objects

Masters, Instructional Design/Education

I have 18 credits toward my Masters. My grade point average is 3.83 out of a 4.0.

Bachelor Or Arts, Biochemistry