Robert Greene Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, Us

Orlando, Florida, Us

-Act as the principal advisor to the CIO, providing strategic guidance and direction on all operational activities within the IT section.-Lead the development and implementation of long-term strategic plans for acquiring and deploying efficient and cost-effective information processing and communication technologies.-Cultivate collaborative relationships with key stakeholders at local, regional, state, and federal levels to ensure alignment of IT initiatives with organizational objectives.-Oversee the monitoring and control of the IT technology and telecom budget, ensuring optimal utilization of resources across various computer platforms and integration technologies.-Facilitate business case justifications and cost/benefit analyses for IT spending and initiatives, ensuring alignment with organizational priorities and goals.-Conduct performance assessments of IT systems to identify operating costs, productivity levels, and upgrade requirements, providing recommendations for improvement.-Monitor and achieve benchmarks set for the IT section, offering suggestions for enhancing agency infrastructure and systems.-Analyze bid requirements for hardware and software upgrades, review submitted bids for compliance, and allocate appropriate awards.-Conduct research on potential technology solutions and support the implementation of new initiatives, opportunities, and procurement efforts.-Develop and implement policies and procedures for IT architecture, security, disaster recovery, standards, purchasing, and service provision, ensuring compliance and efficiency.

Orlando, Fl, Us

-Serve as the Board Appointed Cybersecurity Officer, overseeing all aspects ofcybersecurity resiliency.-Enhance the organizationʼs cybersecurity posture by implementing policies, procedures,best practices, and conducting regular audits and assessments.-Ensure compliance with HIPAA, HITECH, and other regulations to protect the privacy andsecurity of Protected Health Information and the Electronic Health Record.-Lead and train Help Desk, Network, and Cybersecurity teams to support IT assets andapplications ensuring high-quality service and customer satisfaction.-Manage multiple projects and maintenance activities with project management expertise,delivering on time and within budget.-Contribute to the strategic and operational planning of the organization fosteringinnovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, andmanagement of current and future IT systems.

Orlando, Florida, Us

-Implemented and managed various projects, ensuring timely delivery and customer satisfaction.-Led and supervised Client Services and Support Team, meeting expectations and service level agreements, and implementing strategies to improve their effectiveness.-Utilized latest technological advancements in service software and applications to provide reliable and timely response and problem resolution for customers.-Served as customer liaison and resolved customer issues, building, and fostering strong relationships with customers, and educating them on the latest corporate initiatives and products.-Managed territory administration, including customer calls, service reports, preventative maintenance, and upgrade requirements for customers.-Maintained and managed collocated datacenter hardware, ensuring optimal performance and security.-Designed and implemented computer networks, both simple and complex, according to customer needs and specifications.-Designed and implemented Windows Active Directory environments, ensuring compatibility and functionality.-Installed and troubleshooted virtual environments, network equipment, and servers, both on-site and remotely.

-Provided computer and networking consultation for clients, troubleshooting, repairing, installing, and maintaining their computers and networking systems on site and in shop.-Performed component level repair and custom PC building, ensuring high-quality and customized solutions for clients.-Conducted hardware and software diagnostics, identifying and resolving issues quickly and effectively.-Designed and implemented Windows based computer networks and domain environments for business clients, ensuring security and functionality.-Trained clients to use various software suites, including but not limited to Microsoft Windows (all versions), Microsoft Office (all versions), and backup solutions, enhancing their productivity and efficiency.-Researched new technologies, standards, and repair tools, staying updated and informed on the latest developments in the industry.-Planned and installed data cabling, ensuring reliable and secure connections for clients.

Us

-Managed store operations, ensuring smooth and efficient workflow and customer service.-Repaired, maintained, and configured store Point-of-Sale system, ensuring accuracy and reliability of transactions and data.-Provided computer and networking consultation for clients, troubleshooting, repairing, installing, and maintaining their computers and networking systems on site and in shop.-Designed and implemented Windows based computer networks and domain environments for business, ensuring security and functionality.-Educated clients on using various software suites, like Microsoft Windows (all versions), Microsoft Office (all versions), OpenOffice and backup solutions, boosting their productivity and efficiency.

Bachelor Of Science (Bs), Information Technology

Associate Of Arts (Aa), Computer Science