Rick Gustafson Email and Phone Number
Loveland, CO, US
Rick Gustafson's Location
Loveland, Colorado, United States, United States
Rick Gustafson's Contact Details
Rick Gustafson work email
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Rick Gustafson personal email
n/a
Rick Gustafson phone numbers
About Rick Gustafson
Proven, Analytical, Self-Motivated Technology Director with experience leading and managing IT teams in an Enterprise environment, as well as developing and implementing IT processes in a smaller multi-company environment. Leverages past enterprise experience to evaluate, design and implement these concepts to the scale necessary for the current environment. Capable of leading and managing daily IT Operations and Project Management in a hands-on support role while managing Security, Networking, Server and Desktop support. Experience in supporting clients that include Windows, Mac OS, and both iOS and Android mobile support. Utilizes ITIL training and ITSM tools and solutions to seek Continual Service Improvement initiatives while thoroughly examining industry trends and needs. Adept at communicating with key stakeholders in assessing their business needs and providing the level of support required. Customer Service is stressed in addition to the proficient IT support provided.
Rick Gustafson's Current Company Details
Rick Gustafson Work Experience Details
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Vice President, Information TechnologyMonster Brewing CompanyLoveland, Co, Us
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Vice President Information TechnologyCanarchy Craft Brewery Collective Feb 2020 - PresentLongmont, Co, UsResponsible for all IT Strategy, IT Architecture, Project Management and daily IT Operations for all Breweries, Brewpubs and Taprooms for the CANarchy Craft Brewery Collective in the United States. This includes hands-on support for the company’s computer, internet, software networking and network security requirements, as well as desktop and ERP business system support and Project Management activities. Daily support includes Microsoft Office 365, Active Directory and Dell server support, Unifi network gear, including Security Gateways, managed switches and Wireless Access points. Manage cloud-based Sophos End Point protection solution consisting of Anti-Virus, mobile and encryption components. Responsible for implementation and management of the Company’s PCI initiatives, ensure compliance through quarterly scans. Deployed and integrated and support our NCR Aloha POS systems and integrated associated 3rd party apps such as iPos and Hot Schedules. Develop and implement IT policies for adoption into the company handbook. Build processes such as the ITSM solution for managing incidents and service requests, remote user support and software deployment mechanisms. Migrated Gmail sites into Office 365 as well as the project of consolidating our Office 365 tenants into one to enable one company email collaboration. Manage all IT related Managed Solution Providers and Vendors. Implemented KnowBe4 Phishing training to educate users and reduce the risk of Ransomware and strengthen cyber-security. Responsible for all IT budget management and forecasting. Provide IT project management support for operational initiatives such as brewery process upgrades as well as explore opportunities to automate and improve processes across the company. -
Technology DirectorCanarchy Craft Brewery Collective Jul 2018 - Feb 2020Longmont, Co, UsResponsible for all IT Strategy, IT Architecture, Project Management and daily IT Operations for all Breweries, Brewpubs and Taprooms for the CANarchy Craft Brewery Collective in the United States. This includes hands-on support for the company’s computer, internet, software networking and network security requirements, as well as desktop and ERP business system support and Project Management activities. Daily support includes Microsoft Office 365, Active Directory and Dell server support, Unifi network gear, including Security Gateways, managed switches and Wireless Access points. Manage cloud-based Sophos End Point protection solution consisting of Anti-Virus, mobile and encryption components. Responsible for implementation and management of the Company’s PCI initiatives, ensure compliance through quarterly scans. Deployed and integrated and support our NCR Aloha POS systems and integrated associated 3rd party apps such as iPos and Hot Schedules. Develop and implement IT policies for adoption into the company handbook. Build processes such as the ITSM solution for managing incidents and service requests, remote user support and software deployment mechanisms. Migrated Gmail sites into Office 365 as well as the project of consolidating our Office 365 tenants into one to enable one company email collaboration. Manage all IT related Managed Solution Providers and Vendors. Implemented KnowBe4 Phishing training to educate users and reduce the risk of Ransomware and strengthen cyber-security. Responsible for all IT budget management and forecasting. Provide IT project management support for operational initiatives such as brewery process upgrades as well as explore opportunities to automate and improve processes across the company.
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It ManagerCanarchy Craft Brewery Collective Mar 2018 - Jun 2018Longmont, Co, UsResponsible for leading and supporting day to day operations and IT needs for all sites across the CANarchy Craft Brewery Collective. This includes hands-on support for the company’s computer, internet, software and network security requirements, as well as desktop and ERP business system support and Project Management activities. Daily support includes Office 365, Active Directory and Dell server support, Unifi network gear, including Security Gateways, managed switches and Wireless Access points. Manage cloud-based Sophos End Point protection solution consisting of Anti-Virus, mobile and encryption components, as well as larger initiatives such as PCI compliance. Develop and implement IT policies for adoption into the company handbook. Build processes such as the ITSM solution for managing incidents and service requests, remote user support and software deployment mechanisms. Manage all IT related Managed Solution Providers and Vendors. Responsible for all IT budget management and forecasting.
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It Manager - Desktop Services & Site It OperationsSeagate Technology Jun 2013 - Mar 2018Fremont, Ca, UsResponsible for daily management of the Longmont Desktop Operations Team (6 members), handling all Desktop Incidents and Service requests for PC, Mac and Mobile devices. Managed Incidents and Service requests with ServiceNow to meet Service Level agreements and ensure high quality of Customer Service.Manage the Server Ops team responsible for installation, maintenance and backups for Windows, Linux and VMWare environments. Collaborate with the Global Network and Telecomm teams to provide end user support.Develop and follow Desktop procedures and policies using ITIL and KT Analysis methodologies.Participate on the Hardware Standards Team which develops and maintains the standard model PC devices for Seagate .Attend local and national HDI functions to acquire and apply Desktop and Service desk best practices. I collaborated with a peer to develop a customer satisfaction survey which is sent out randomly with completed ServiceNow tickets. The results are published on a Tableau dashboard for further analysis by the Desktop and Service Desk teams. Developed and implemented a Walk Up IT support desk.Developed the the Apple support site for internal use at Seagate . This provides IT best practices and user guidance for the use of Apple devices at Seagate Technology. Traveled to Brazil and S. Korea to train the local Desktop tech on Seagate Desktop procedures and policies and provide ongoing support.Support M & A activities for Seagate Technology from a desktop perspective. Continued suMaintain the budget for my cost center and plan and submit a projected budget for the upcoming fiscal year.Assist my direct reports with their development and training plans. Provide bi-annual reviews which determine any focal increases and/or bonuses.pport of the Seagate Technology IT Help Icon for both Windows and Mac utilizing VB.NET in Visual Studio 2010.Retrieve and assess metrics ServiceNow, using native tools and Crystal Reports to analyze SLAs' and Budget planning. -
It/Desktop Sr Analyst - Lco Desktop LeadSeagate Technology Apr 2007 - Jun 2013Fremont, Ca, Us* Responsible for break/fix hardware resolution on Dell, Lenovo and HP Laptops and Desktops, including Level 3 escalations.* Provide support for Microsoft Windows XP, 7 and Office software suites and well as Mac OS.* Provide reporting from Remedy using Crystal Reports for use in Quarterly Ops presentations and provide Ad-hoc reports to analyze current business issues and trends.* Created and maintained various websites for my local Desktop team and other business partners such as the LCO Fitness center with Dreamweaver. Created and maintained the LCO Desktop Google Site which replaced the website. Provide guidance to the business for Google Sites.* Built and continue to support the Google Site – Apple.Seagate.com which provides Guidance and support for Mac purchases and support at Seagate.* Assisted in the migration from E2Open to Lotus Quickr and provided ongoing guidance and support, was also designated as the site contact for Quickr.* Provide support and work on revisions for the PC and Mac versions of the Seagate IT Help Icon using Visual Studio and Mac XCode. * Participate with the local business on specialized projects such as the Cleanroom Tablets, Drive tracking Kiosks, Drive Recovery and User Experience Evaluations for new products such as the Grenada and Kahuna Hard Drives.* Responsible for day to day operations of the Longmont Desktop team.* Collaborate with Global IT Groups, such as the Hardware Standards Task Force, Global Client Operations, IT Service Desk and Employee Advocate Services.
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Tier 2 Support EngineerNice Systems Jan 2007 - Apr 2007Hoboken, New Jersey, UsProvided Tier 2 support at the Denver CSC -
System AdministratorIbm Global Services - Pomeroy It Services Mar 2006 - Dec 2006Armonk, New York, Ny, Us* Responsible for User ID administration for Active Directory, NT 4.0, Novell 5.0, Exchange 2003 and 5.5* Responsible for Creating, modifying and deleting user ID’s and Mailboxes.* Responsible for creating, modifying, files and folders within Novell 5.0, NT 4.0 and Active Directory, including folders using DFS, as well as creating and maintaining FTP aliases.* Member of the Termination Team, responsible for timely processing of employee terminations to ensureContractual Service Level Agreements are maintained. -
Sap SecurityMaxtor Oct 2004 - Feb 2006Us* Responsible for all security administration of Maxtor’s 7X24 SAP R/3 landscape; modules include FI/CO/TR, SD, MM/PP/QM, HR/PR, and BASIS/Security modules. The Maxtor environment is comprised of 1800+ world-wide production users, 150 + world-wide Q/A users, and 150+ world-wide Development users. Perform the yearly SAP user audit.* Extensive use of the profile generator (PFCG) to create and modify Master, Derived and Collective/Composite Roles, with standard SAP objects as well custom objects. Extensive use of SU24 to modify the objects brought in with the transaction.* Work closely with the Local Integration Managers for each module to ensure that changes made are SOX compliant. Experience with CSI auditing tool, used to make sure segregation of duties are enforced. -
Help Desk/Level 3 Desktop TechEds Oct 2001 - Feb 2003Houston, Texas, Us* Level 3 technician for both the Helpdesk and Desktop groups, assisting co-workers with difficult issues, resolving them in a timely manner to ensure customer satisfaction and maximum productivity.* Primary desktop technician for all VIP level executives on campus. .* Supported the Audio-Visual systems for Maxtor, this included installation and maintenance of the Polycom Video conference units which utilizes Video over IP.* Responsible for engineering the standard Windows OS image builds for Maxtor desktops and laptops. * Assisted in identifying hardware issues, then dispatching the call to the appropriate group for resolution.* Assisted Desktop Services team installing, troubleshooting and repairing hardware and software issues. * Supported such applications as Microsoft Office suites, 97, 2000 and 2002, Oracle, SAP, Trend Micro Anti-Virus and the Cisco VPN Client. -
Voice TechnicianEds 1995 - 2001Houston, Texas, UsResponsible for administration and maintenance of a Rockwell RCS phone switch for the Continental Airlines reservation center in Denver (now closed), Responsible for desktop support for 250+ Windows NT Workstations, Windows Server support. Support included OS and Back Office Applications
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Customer Service RepresentativeContinental Airlines 1987 - 1993Chicago, Il, UsResolved Customer issues regarding reservations and ticketing. Provided procedural guidance to Agents regarding Continental Reservation procedures.
Rick Gustafson Skills
Hardware
Troubleshooting
Windows Server
Active Directory
Operating Systems
Integration
System Administration
Technical Support
Computer Hardware
Software Installation
Storage
It Service Management
Windows
Security
Servers
Cloud Computing
Vendor Management
Microsoft Exchange
Virtualization
Help Desk Support
It Management
Bmc Remedy
Process Improvement
Software Documentation
Databases
Oracle
Laptops
Access
Business Process Improvement
Disaster Recovery
Hard Drives
Vmware
Tcp/ip
Dns
Visual Studio
Desktop Support
Windows 7
Visual Basic
Vb.net
Visio
Data Center
Os X
Team Leadership
Management
Customer Service
Information Technology
Sla
Itil
Leadership
Windows Xp
Rick Gustafson Education Details
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Colorado State University GlobalInformation Technology -
Itt Technical InstituteEet
Frequently Asked Questions about Rick Gustafson
What company does Rick Gustafson work for?
Rick Gustafson works for Monster Brewing Company
What is Rick Gustafson's role at the current company?
Rick Gustafson's current role is Vice President, Information Technology.
What is Rick Gustafson's email address?
Rick Gustafson's email address is ri****@****ate.com
What is Rick Gustafson's direct phone number?
Rick Gustafson's direct phone number is +197055*****
What schools did Rick Gustafson attend?
Rick Gustafson attended Colorado State University Global, Itt Technical Institute.
What are some of Rick Gustafson's interests?
Rick Gustafson has interest in Children, Economic Empowerment.
What skills is Rick Gustafson known for?
Rick Gustafson has skills like Hardware, Troubleshooting, Windows Server, Active Directory, Operating Systems, Integration, System Administration, Technical Support, Computer Hardware, Software Installation, Storage, It Service Management.
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