Ryan Haller Email & Phone Number

Chicago, Il, Us

• Led the change management work-stream for client engagements, providing strategic vision and planning, ensuring the project succeeds by increasing adoption and usage• Oversee the delivery of end user training, communications and organizational readiness initiatives. Manage Change teams' detailed work plans, schedules, resource plans, and status reports.• Collaborate with Functional and Technical team Leads to plan and execute identified process changes, future state processes and changes to system functionality, as well as education of end users on their new roles and business processes• Oversee project communications and serve as a resource to the Communications Lead for content and review• Direct the Change Team's development of a well-structured training curriculum for project functionality based on audience training analysis, transition materials, detailed business processes, and configured system modules using development trackers and other training methods and tools• Motivate and build a strong change team, transferring knowledge in the areas of stakeholder engagement organizational readiness, training, and communications• Implement post go-live support including support labs, service desk, and training materials• Expertly apply change management methodologies to promote change initiatives and lead cultural adoption.• Create business cases to support change and employ a change management strategy based on the environment, type of change, groups affected by the change, resource availability, etc., for high-impact projects.• Identify critical factors in planning change across complex, multi-site locations, identifying risks and creating mitigation plans.• Conduct organizational change readiness assessments, evaluate results, and make recommendations and execute implementable tactical activities to develop and sustain the adoption of the change.

Haddonfield, Nj, Us

• Conduct Business Process Assessments with clients to evaluate the current use and opportunities for improvement of existing software systems.• Work in parallel with developer to produce Advisor Assignment based upon advisor type and program of study based upon custom triggers• Facilitate business process mapping workshops to understand the current state of the customers business processes• Assess change impact by identifying key stakeholders, change characteristics, organizational characteristics, and conduct change impact analysis to assess the scale, scope, and readiness of needed change• Evaluate customized solutions and develop approaches collaboratively with clients on how to best leverage delivered functionality, eliminating customizations, and maximizing the configuration and integration across the enterprise environment. • Understand the program/project and related change management issues - including project deliverables that require people, technology, and process-driven change

Irving, Tx, Us

• Identification and elimination of shadow systems to fully utilize ERP system for functional processes and reporting to meet University strategic initiatives and bring return on investment with ERP system.• Created and maintained ERP module release schedule, end user testing & validation for software releases to limit impact on University daily operations.• Managed the relationship with the institutions ERP vendor, including risk management, process improvements, issue escalation, and accountability to contractual compliance by tracking and managing performance against Service Level Agreements (SLA’s)• Implemented internal project intake to align with strategic value and project methodologies to ensure project success with scope, budget, time, and resources.• Conducted departmental discovery processes to expand the utilization of the ERP and improve upon processes through baseline system functions and integration of auxiliary systems and reporting.• Responsible for leading and directing multiple cross-functional projects of medium to high complexity. Assembling project plans and team assignments, directing and monitoring work of the team on a daily basis identifying resource needs and performing quality review.• Lead the effort to produce and maintain all information systems related documentation as well as policies, procedures, critical IT processes, user manuals, and metrics in order to communicate complex and technical information in clear and simple form.• Lead and enhancement project and policy for student athletics to support reporting for NCAA Division III by updating tables with SQL selection and update statements.• Identified and implemented enhancements for Register office to utilize batch processing of end of term grading, transcript requests, and course creation.• Identified and implemented enhancements to use mass and batch processes to update student current and historical records versus one by one updates.

Irving, Tx, Us

Dallas, Tx, Us

• Managed technical integrations of 6 new clients simultaneously and added 45 new degree program offerings in the first year of employment. Implementations added $650,000 to revenue.• Served as an Executive Steering Committee member to influence project decisions and monitor project progression for on time implementation • Managed and mentored Business Analyst and Technical Project Mangers regarding Higher Education Processes.• Identified, logged, and created change requests outside of scope of work (SOW).• Overhauled first project plan of Technical Integration while improving data acquisition and quality of data.• Assisted Vice President during consulting and advising sessions with client for best practice of ERP configuration and processes. Resulting in quality of admissions, student, registration, and Learning Management System (LMS) data integrations.• Identification of client issues by gap analysis and presenting best practice recommendations based upon data gathering.• Served as interim functional project manager identifying risks, logging and mitigating risks, building trust with internal and external project team members.• Enhanced data mapping documents for clients to assist with data extraction in XML format for daily integration feeds to Customer Relationship Management system (CRM).• Facilitated cross-functional departmental process reviews and identified areas for improvement to streamline processes. Reducing shadow systems and utilizing ERP and third-party software systems to the full benefit of the client. Allowed for business operations improvement with student life cycle management.• Provided post-sales support during sales cycle.• Internal Committee Member of the Data Governance team.• Created project plan for internal Business Continuity and Disaster Recovery project

Dallas, Tx, Us

Dallas, Tx, Us

San Ramon, California, Us

• Completed and maintained Workday certification training in Workday Student Core and Project Management SaaS methodologies.• Created and documented detailed client business requirements. Configured Workday Student through development, prototyping system solutions, and user acceptance testing.• Assisted Integration Consultant on functional business requirements of third-party systems based upon process and procedure. Testing of integrations and obtain client sign off on integrated solution.• Provided Engagement Manager status and overall health of project implementation. Worked with Engagement Manager and client Project Manager to identify issues and resolutions that could impact scope and/or project timeline.• Educated end users on effective and efficient approaches to new functionality. Assisted with product road map and adoption of Workday product.• Ensured client identified and understood design considerations that could impact business processes and Workday configuration.• Advised client project teams on new processes/improvements on existin

Reston, Va, Us

• Consulted and advised large multi-campus University Systems, Medical Colleges, For-Profit, and geographically disbursed institutions to implement Banner Student modules.• Implemented Oracle multi-entity processing (MEP) model to allow 27 Technical Colleges within State University System to utilize a single installation of Oracle database.• Collaborated with Ellucian Instructional Design teams to produce 90+ Banner Student training videos for cost effective customer training, system usability, and best practice configuration.• Advised clients in business process improvement to utilize new baseline functionality to reduce the total cost of ownership of the ERP system.• Attended and lead annual client engagement presentations on software best practices and new functionality to 90+ attendees in break out session.• Partnered with internal Product Development teams on new software functionality. Mentored and trained colleagues on product capabilities to share knowledge with their clients. Increasing consulting departments knowledge of functionality.• Orchestrated user testing requirements, test scripts, and testing scenarios with client for end-user Acceptance Testing and sign off prior to promoting to production to support milestone go lives.• Assisted with internal system Modification team regarding University specific ERP modifications, tested, and demoed to client for end-user sign off.

Pasadena, Tx, Us

• Coordinated College District ERP cross-functional re-engineering project between three campuses and satellite offices. Successfully forecasted project budget and eliminated excess vendor tasks to save$250,000 while maintaining quality and on target go live.• Integrated Perceptive Software scanning solution for online submission of Financial Aid documentation. Streamlining Financial Aid processing, increasing customer service, and decreasing overall disbursement timing of Financial Aid.• Documented business requirements for real time integration of course section grading within Learning Management System. Decreased the 4 day delay of grading processes and allowed students to view grades in 24 hours by coordinating job scheduling and rolling of academic history.• Documented business requirements for functional specifications for modifications, integrations, and reports.• Integrated third-party Scholarship management software to match Applicants and Students for College scholarship. Allowing Advancement Department to approve and award scholarships in a 24-48 hour turn around and applying to student Accounts for decrease in tuition and fee assessment.

Pasadena, Tx, Us

• Collaborated with Asset Management for installation of new hardware. Logged assets and securely wiped hard drive for removal.• Assisted with Disaster Recovery efforts to mobilize District Campuses operational for Business Continuity.• Troubleshoot College District C-Level Administration with hardware, software, and peripheral devices.• Improved processes using Help Desk ticketing system to identify user needs at College District C-Level to be proactive and identify resource capacity. Increasing issue resolution and end-user satisfaction.

Master Of Arts (M.A.), Industrial And Organizational Psychology - Concentration In Coaching And Consulting

Master Of Business Administration (M.B.A.), Project Management

Bachelor Of Science In Information Technology, Information Technology