Senior Director Service Delivery Management (Asia Pacific)
Current
Jan 2024 - Present
AeroLeads people directory · profile
Roger Harper Email & Phone Number
Senior Director Service Delivery Management (Asia Pacific)
at
Rimini Street
1 work email found
@riministreet.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director Service Delivery Management (Asia Pacific)
Location
Greater Perth Area, Australia
Who is Roger Harper? Overview
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Quick answer
Roger Harper is listed as Senior Director Service Delivery Management (Asia Pacific) at Rimini Street, based in Greater Perth Area, Australia. AeroLeads shows a work email signal at riministreet.com and a matched LinkedIn profile for Roger Harper.
Roger Harper previously worked as Director, Global Client Engagement APAC at Rimini Street and Senior Enterprise Account Manager at Rimini Street. Roger Harper holds Bachelor Of Applied Science, Information Science from Edith Cowan University.
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Email format at Rimini Street
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{first_initial}{last}@riministreet.com
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Profile bio
About Roger Harper
I am a results-driven Service Delivery and Customer Success Director, driving customer advocacy, helping customers achieve maximum value from their software support services, ensuring client success and satisfaction throughout APAC, managing and mentoring highly experienced teams, and building strong relationships with both customers and my peers and colleagues. I have helped my customers save millions in maintenance and support fees, and take ownership of their own strategic and technical roadmaps for their ERP's.I have a broad range of industry experience including Mining, Oil and Gas, Banking and Finance, Engineering Procurement and Construction, Healthcare, Justice and Corrective Services, and Public Utilities.I have demonstrable experience delivering projects with a breadth of methodologies, including ITIL, PRINCE2, PMBOK, Rational Unified Process, and Agile Project Management.I have international experience, having worked in the US, UK, Canada, and Australia, and managed clients across the whole APAC region.
Listed skills include Project Management, Software Development, Software Project Management, It Strategy, and 32 others.
Current workplace
Roger Harper's current company
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10 roles · 36 years
Roger Harper work experience
A career timeline built from the work history available for this profile.
Director, Global Client Engagement Apac
Apr 2018 - Jan 2024
Senior Enterprise Account Manager
As a Senior Enterprise Account Manager I own the customer engagement management process and am the single account leadership point person for all strategic and business related matters with our top revenue Rimini Street clients (managing Fortune 500, Fortune Global 100 and Fortune Global 500). Responsibilities include:* Building and maintaining strategic relationships with C-level execs both internally and externally.* Assessing new business opportunities with existing customers in an effort to sell new services including, but not limited to, consulting and sales opportunities. * Analyzing business requirements, forecasting, project execution, reporting and strategic planning initiatives to drive the desired results and deliver high-value and overall satisfaction to the customer. * Providing recommendations, solutions and/or best practices to enable applications to run independently of the supporting technology (including assisting in providing solutions to allow applications to co-exist with new browsers, desktop applications and middleware).* Key point of contact and trusted advisor for all applications for our clients (including Oracle eBusiness Suite, PeopleSoft, J.D. Edwards, Siebel and SAP). * Point of escalation for both the customer and the RSI team members in matters that relate to service delivery; contract interpretation; proposals; billings; etc. * Managing cross-functional teams with on-boarding, upgrades, special projects and tax and regulatory updates (ranging from 10 to 30 people).
Nov 2015 - Apr 2018
Account Manager
Asg Group
Jul 2014 - Oct 2015
Sap Senior Project Manager
Asg Group
During my time at ASG my roles have included Senior Project Manager, Service Delivery Manager, Project Manager and Software Development Coordinator.My most recent roles as a Senior Project Manager have included several SAP Best Practice for Mining implementations for clients such as Atlas Iron, Buru Energy, Sakari Resources and KOGAS. I have also undertaken Senior Project Management roles on behalf of ASG's clients such as Transfield Services and Clough, in these roles I have managed projects including ERP systems, bespoke applications and infrastructure, and service transition. I have also assisted the Business Development Team in acting as the bid manager for a number of SAP and Infrastructure project tenders.My previous role was as the Software Development Co-ordinator at the Health Department of Western Australia, this role involved managing multiple concurrent development projects, utilising Agile development methodologies, with a predominantly Microsoft development environment.Full details of my experience in the roles above can be found in the project details below.
Sep 2007 - Jul 2014
Project Manager
During my time at Unisys I acted as a Project Manager and also as the Judicial Systems Team Leader. In this position I was also involved in a number of technology steering committees, including the Supreme Court IT Steering committee, and the District Court IT Steering Committee. In this role I gained a thorough understanding of the courts system, and was responsible for the delivery of WA's world leading Electronic Trail Book system.Further details of work undertaken can be found in the projects section below.
2003 - Sep 2007
Director And Principal Consultant
Footprint Consulting
FootPrint Consulting provided Lotus Notes and Domino development and consultancy services. I was the Principal Consultant responsible for Business Development, Project Management, Service Delivery and Applications Development.My experience included applications development, web development, and server administration.
1999 - 2003
~4 yrs
Team Leader, Back Office Systems
My roles was to manage the applications development and support team responsible for bespoke applications development in support of the back office systems group. Applications that I managed the development of included:- CRM systems- Group Marketing Database- Compliance Database
1997 - 1999
~2 yrs
Groupware Consultant
Development ans support of Lotus Notes applications including CRM and Recruitment systems.
1995 - 1997
~2 yrs
Developer, Argyle Diamonds
Development of systems including the Argyle Health and Safety database, Diamond Shipment Tracking System and HR Reporting Systems.
1991 - 1995
~4 yrs
1 education record
Roger Harper education
-
Edith Cowan University
FAQ
Frequently asked questions about Roger Harper
Quick answers generated from the profile data available on this page.
What company does Roger Harper work for?
Roger Harper works for Rimini Street.
What is Roger Harper's role at Rimini Street?
Roger Harper is listed as Senior Director Service Delivery Management (Asia Pacific) at Rimini Street.
What is Roger Harper's email address?
AeroLeads has found 1 work email signal at @riministreet.com for Roger Harper at Rimini Street.
Where is Roger Harper based?
Roger Harper is based in Greater Perth Area, Australia while working with Rimini Street.
What companies has Roger Harper worked for?
Roger Harper has worked for Rimini Street, Asg Group, Unisys, Footprint Consulting, and Deutsche Bank.
How can I contact Roger Harper?
You can use AeroLeads to view verified contact signals for Roger Harper at Rimini Street, including work email, phone, and LinkedIn data when available.
What schools did Roger Harper attend?
Roger Harper holds Bachelor Of Applied Science, Information Science from Edith Cowan University.
What skills is Roger Harper known for?
Roger Harper is listed with skills including Project Management, Software Development, Software Project Management, It Strategy, Pre Sales, Agile Project Management, Service Delivery, and Solution Architecture.
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