Ryan Hass Email & Phone Number

Southborough, Massachusetts, United States

• Assist in onboarding/offboarding of employees and contractors; setting up and repurposing laptops for new uses.
• Efficiently provide on-site and remote support user issues submitted through a ticketing system, involving software, hardware and technical issues.
• Keep track of inventory of devices to setup for new users and replacements.

Shirley, Massachusetts, United States

• Provide support for the manufacturing floor to keep operations running smoothly.
• Engaged in troubleshooting network connectivity and printer issues.
• Deployed/imaged new W10 / W11 machines to users.
• Tracked issues through a ticketing system (ManageEngine) with 90% efficiency.
• Quickly resolve tickets to ensure high efficiency of the manufacturing departments.

United States

• Provide support for users over the phone, email and Teams messages for problems either software or hardware related.
• Managed user accounts within Active Directory (create new users, password resets, terminations)
• Configured and deployed smartphones for domestic and foreign travel
• Configured over 100+ Windows devices for office and remote users.
• Provided software and hardware support for on-site and remote users.
• Provided support as acting manager for over 200 employees with 80% efficiency.

Online

• Scouted and recruited highly motivated players and help shape them into motivated players seeking growth in esports.
• Ran the social media accounts with high interactivity and content to be absorbed by our audience.
• Developed and produced content pertaining to: player announcements, org announcements, community nights, montages, etc to fit the brands needs.

United States

Design all digital, apparel and physical designs for the brand. Rebuilt their website in March 2021 to a CMS website that displays key information for fans and potential business partners.

Massachusetts, United States

• Provided solutions for hardware and software issues for a company of over 200 employees, in person, emails and over the phone.
• Provided frontline Level 1 support in mostly Windows environments with some Mac OS.
• Helped transition to remote working model during COVID.
• VPN/Networking Support
• Actively managed hundreds user accounts in Active Directory and Azure AD.

Lexington, Massachusetts, United States

• Provided solutions for hardware and software issues for a company of over 200 employees, in person, emails and over the phone.
• Provided frontline Level 1 support in mostly Windows environments with some Mac OS.
• Helped transition to remote working model during COVID.
• VPN/Networking Support
• Actively managed hundreds user accounts in Active Directory and Azure AD.

Worcester, Massachusetts

• Assisted in the migration of Windows 7 to Windows 10 though the entire hospital network using PXE boot.
• Managed computers using Active Directory (assigned groups, assigning OUs, removal of records)

Hudson, Massachusetts, United States

Built a WordPress website to update their original and allow for ease of access to information regarding their services.

Sterling, Massachusetts

I develop digital and print graphics for a small media company that services for local small businesses. I also design and update websites and assist with video production for advertising and other use such as website videos.

Marlborough, MA

Marlborough, MA

Groton, MA

Littleton, Massachusetts

41 Lomar Park Suite 12, Pepperell, MA

Responsible for creating branding solutions to local businesses by the way of business cards, yard signs, vehicle graphics and more. Also helped in creating a marketing plan for the business's promotional ideas.

Fitchburg, MA

Assisted in effective marketing through flyers, posters, and various other media for the students and faculty to know of upcoming events on the Fitchburg State University campus. Also had hands on training on using large format printers.

Leominster, MA

Gardner, MA

• Designed new menu style for the retro themed restaurant.
• Created a responsive UI mock-up for my friend to design the website off of.
• Created a stationary package for re-branding the restaurant.

Ayer, Massachusetts, United States

Littleton, MA

Maintained a lab of servers for software testing environments. Maintained security policies and critical update to make sure the tests were valid.

Bachelor Of Science (B.S.), Graphic Design

Completed the Communications Media program including coursework in: Advanced Design, Public Relations, Writing for Advertising and Topics.

Associate Of Science (A.S.), Web Design

Completed the Computer Graphic Design program with a concentration in Web Design. Coursework includes: Advanced Web Design, Designing for.

High School Diploma, Business/Office Automation/Technology/Data Entry

Activities and Societies: Baseball team