Robert Michael Ballard Email & Phone Number

Chicago, Il, Us

Chicago

POS Service Technician. I currently work in the retail market diagnosing and completing break/fix components for POS equipment. I currently work with Self-Checkout, Retail equipment such as Debit Readers, Register and Printer replacement working with parts from the following companies. NCR IBM, EPSON, HP, INGENICO, VeriFone and, many more. I currently have serviced retail locations such as, Walmart, Sam's Clubs, Target, SuperValue, Sears, Home Depot, and Red Lobster, Olive Garden and many more.

Des Plaines, Il

Working directly for a Chicago-land Area bank on a Windows 7 Migration and UpgradeProject which involved field dispatch, assessment, repair, replacement and configurationof banking equipment including, computers, monitors, scanners, Add-Master and Wincormachines including all printer and peripherals network IP configurations. Working directlywith Network Administrator on SCCM applications, ghosting, imaging, all break-fix repairs.

Locating and Analyzing RCN Cable Co. equipment on facility maps and, then dispatching a Locator technician to identify and mark the facilities in the field.Communicating with the City of Chicago, J.U.L.I.E. or companies to notify of clearance.Network Systems monitoring of equipment to identify signal issues and working directly with Network Field Technicians to balance RF signals, repair or replace network equipment.Identified outages, dispatching in house repair technicians for cable, internet and telephone issues.Worked with interfaces such as ICOM’s, CSG, G6, Network and Modem Utilities.ILEC-SBC Telephony trouble ticket resolution and routing. Provisioning duties related to Migration of telephone services.Assisted corporate and local escalation departments with efficient and definitive resolutions of ICC and customer complaints.Worked on various process management projects including: work force scheduling, and short and long term team and group incentives.

Completed System Provisioning of new telephone customers, which involved, switching telephone service from SBC telephone network over to Corecomm’s network through submission of service orders,Building customer line features in DMS-250 switchOversaw E911, directory assistance, long distance, voice mail, calling cards and the NPAC system which allowed normal telephone functionality.Additional Responsibilities: Clearing order ‘fallout,’ Loop Order Provisioning, and resolving telephone repair issues within 24 hours.Special projects included auditing of business customers and residential long distance services.

Answered incoming customer calls, giving detailed responses to billing inquiries and after resolution or recommendation to customer satisfaction if appropriate,Offering to up-sell products and services to enhance the residential customers experience Created customer service orders manually for new residential service, moving of service and the addition or removal of telephone features.Also, correcting system or human errors which altered the flow and completion of orders to the billing group.Headed special internal project over-seeing credit of customer accounts for returned telephone equipment and pagers

Administered processing of daily customer purchases for shipment via UPS anywhere within the U.S., Canada or International destinations. Responsible for daily productivity, employee scheduling, purchasing materials, and properly managing a monthly budget while maintaining the ‘HighStandard of Customer Service’ already established with customers. Shipping and Receiving responsibilities: Processed outgoing store merchandise to other ‘regional’ stores and ‘distribution centers;’ processed incoming merchandise for distribution to sales floor. Responsible for sorting and distribution of U.S. Mail

Pending Certifications, Microsoft Certified Information Technologies Professional (Mcitp) (In Progress)

No, Communications